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August 2024 by dat nguyen
Friendly staff especially Tash who was so nice and professional
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August 2024 by Bethany Wood
K we’re here from out of town and I was looking up, where I could rent a car from for out of town residents. Expedia came up and it took me to this location, said I could rent a car for 159 for three days and we could pay with debit since we don’t use a credit card.
I sent my fiance to go get the car I booked and got a voucher for, apparently I got lied to by the website and them.
They don’t do debit only credit and it’s a $700 deposit when the online said something different, why is it one thing when it’s another.
Car rental places need to be more clearer on there sights
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August 2024 by Vio Hou
They are super slow. Took an hour to pick up a car.
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August 2024 by N P
Made reservations online for the same day. Standard size vehicle. Reservation was accepted. No problem. Upon arrival, we were told there weren't any of that sized vehicle available. There is only one car on the lot being another class up. Along with being the last customer for the day. We should have been given the car at the same price as our reservation, but instead, we were charged the higher cost vehicle. Can't understand how they don't have an accurate inventory of their on-site vehicles. We asked for a better price, but the attendant wouldn't even consider it. Putting it to us rather bluntly.
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June 2024 by QuinnKim
Customer service is nice & helpful.
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May 2024 by Jose Salazar
They do not have unified criteria on documentation for renting a car, they do not have bilingual staff, and they do not have friendly staff.
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April 2024 by M Tsai
Worst place to rent a car ever! They did not honor my reservation, crappy service when i checked in, and the car that i got had all service required lights on. Car selection is bare minimum too. Then when i return, they dont even acknowledge that i was there, they just keep me waiting until it was my turn. Dont bother coming here, its a waste of time and money.
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April 2024 by Christina D
Last year on May 12, 2023 I was leaving this parking lot when a Hertz driver driving a mini van came speeding into the parking lot, I reversed and honked my horn but it was too late and he hit my car. As you can see in the attached photos the driver had MORE THAN ENOUGH room to not hit me, and this dude did not understand what he just did or what was going on. I literally can't make this up he got out of the car and said, "Was I really going that fast?" And they let him get back in the car and drive away!? Yesterday, I got an email from my insurance saying that this pathetic rental company is giving pushback about their driver hitting my car. All the terrible reviews on here are accurate, including how incompetent the idiot manager is who doesn't have clue what he is doing or how to hire. Avoid this terrible establishment at all costs its a clown show and there are a million other options in this city.
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March 2024 by Shirley Lopez
Horrible customer service… I accidentally left my gate remote in the car, they tell me oh well get back to you… yet they never do. When I call back they mysteriously can’t find my rental information to locate the car even though the first time they said the car would be back the 17… they have no sense of customer service whatsoever. Please go somewhere else, at least if you want some decent customer service
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March 2024 by nicolas liberal
Staff is super friendly and helpful. Also provides good service
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March 2024 by Carlos Castro Lopez
Really bad experience at this location, their cars are either broken or needing maintenance service.
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March 2024 by Cierra
Terrible experience at El Monte Hertz. My parents always use Hertz and recommended them to me after being involved in an accident. The other driver’s insurance would be paying for it so they recommended Enterprise but because of my parents recommendation, I went with Hertz which was a mistake. My dad and I called this location to check if they had sedans available and they did so we told them we’d be coming in about 10 minutes. When we got there, we were the first customers to come in and when it was time to pay their card reader wasn’t working. After waiting about 20/ 30 minutes they proceeded to help another customer, let them pay on the same card reader that wasn’t working for us and got their car and vacuumed it. At this point we had been here for about 45/50 minutes and were just waiting to pay on the card reader that was now working. A 3rd customer came in requesting a rental and they proceeded to help her and pay. When asking when we’d be helped, the manager was rude and said that we had left. When attempting to tell him that only I went across the street but my dad (who was the one waiting to pay) didn’t leave, he stated “I don’t have time to go back and forth”. Even the second customers they helped were saying it wasn’t fair that they were getting taken care of before us. Therefore, we decided to go with enterprise instead. I do not recommend this hertz. I wasted over an hour to not get a rental car here.
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March 2024 by Gabe Pacino
I rented a vehicle from Hertz. ONE HOUR before my pickup, associate GRAHM calls me to tell me my rental car is unavailable, and that an additional fee of $16 per day was needed for me to rent a car, nearly DOUBLING my reserved price.I expressed to Grahm that the Hertz policy allowed me to get a vehicle at no additional cost even if the reserved vehicle is unavailable. This is Hertz policy, but still, Grahm attempted to bite me for more cash! This smells of a planned defrauding of vulnerable customers, where Hertz gives the consumer an ultimatum one hour before pickup of PAY MORE or LOOSE YOUR RENTAL.As soon as Grahm realized he wasn't going to fool this consumer into paying, he became confrontational over the phone, filled with sarcasm and punches such as, "You know what sir? We'll make it even cheaper for you! Come on in!". I asked Grahm if he was being sarcastic. He says "Yes I am!" then proceeds to hang up on me.I then had to face this snarky associate in person during pickup, and his attitude was reserved and shy. A big contrast from the disrespectful snappy attitude he had earlier. Sure enough, I didn't have to pay extra for my rental, and the associate gave me a lousy apology. "Sorry about earlier, the holiday season is rough!".I'll speak to corporate about this bait and switch, and rude associate. But I've had to wait until two months after my rental return to complain so that the associate does not retaliate by claiming I damaged the rental. Boo!
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February 2024 by An'Nisa Faquir
Great customer service, called me personally when my car was available as promised …. Was in and out in 15min
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January 2024 by Jessie Hernandez
My recent experience at the Hertz location in El Monte, CA, was nothing short of a nightmare. I was initially handed a defective vehicle that caused numerous inconveniences during my trip. Upon returning to the location, I was greeted with appalling customer service.The staff seemed disinterested and unhelpful, offering no guidance when redirecting me to another location without any clear instructions. Later, when attempting to resolve the issue, I encountered the manager, Chris, whose dismissiveness was astonishing. He claimed to be too busy to address the concerns of a loyal Hertz member.What shocked me most was their treatment of my father, an ADA driver. Their lack of consideration for his needs was unacceptable. With countless rental options available, I'm seriously reconsidering my loyalty to Hertz.I strongly advise against using this location. Save yourself the trouble and avoid it at all costs. The dismissive attitude and lack of care for customers, especially those with specific needs, are deeply concerning.
