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August 2023 by Gabby De'Hayes
It was my first time here, it was a great experience. I had an appointment so my wait want long, the staff is friendly and courtesy, Kaitlyn is great and very attentive, helped my with my insurance and billing questions. Doctor Pauline Han, is the best. I would highly recommend this establishment for your optometry needs.???? Two thumbs up!
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February 2023 by Narla L.
It's difficult to find a medical clinic that has doctors that are caring and make you feel comfortable. I had doctors where I waited hours in the waiting room and it felt like I was being rushed out after a few minutes of seeing the doctor. I've been a patient to Dr. Joann Han for 2 years now. She really listens to her patients and provides helping feedbacks. She doesn't rush the process at all. I had a small conversation with Dr. Han about my nursing school during one of my visits. Dr. Joann Han was very detailed and caring that she took the time to look at my immunization record so I can be prepared. I like how this clinic provides a learning opportunity for future Physical Assistants to be in action. Sometimes I don't get to see Dr. Joann in person for my visits but I do trust the PA when I'm under their care. Thank you!
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October 2022 by Marissa B.
I was even here once about 5-6 months ago. I paid cash. Today I have a debit card charge for $150.00. I haven't been here since the first time and tried calling their office n no answer!! They are doing some shady business... fraud fraud fraud! If I could give them 0 stars I would!
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June 2022 by Anthony R.
I have been a patient at Allcare since the beginning of 2020 and I have had only good experiences with them at each visit. I was referred to this clinic by my friend that also switched his primary care provider and I completely understood why he recommended allcare to me after just the second visit. I tend not to write reviews unless the service was noteworthy. The front desk staff was kind, helpful, and did their best to explain what needs to be done step by step so that I can receive the care that I need. There was an incident where there was some issue of miscommunication with a radiology specialist I was referred to but when I came to the office to figure out the issue, the girl Anh in the front said it was because of a modification done to the authorization and quickly explained what next steps I should take and the issue was resolved quickly. What I was was even more impressed with my visits with Dr. Joann Han because of how thoughtful and caring she is. She takes her time to ask questions I would not have thought about and help me explain whatever issue I have/had. Other doctors would just listen and I have trouble explaining, so I found her services very helpful. In conclusion, the front desk staff seem to know what they are doing and clearly explain what is necessary to be done on their part and mine. Also, the doctor I mentioned earlier is more compassionate and extensive than several doctors I've seen before and I'd highly recommend my friends and family to this clinic.
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May 2022 by Mia M.
Please do not come to this clinic. This clinic has been a nightmare. I went in for chest pain and the NP said "what do you want me to do about it". I was taken back by how rude she was. They do not care about their patients and they do whatever they can to get you out of the clinic as fast as possible. Iv tried giving them multiple chances due to Covid and I know times are hard but wow i don't know how this place is still open. I just caught Covid so I called and the front desk receptionist Ann just tried to diagnose me and tell me she can only prescribe me Tylenol. I told her she's not legally allowed to tell me what I have and I would like to speak to a Doctor. The call was moved over to Jaylen who told me I can't talk to the office manager because she's busy and hung up on me. The front desk is extremely rude and this is absolutely not acceptable. I have now just called another clinic, which Iv Never been too but they were willing to take me over the phone because Covid is serious. They prescribed me medication and have sent it over to my pharmacy to be delivered to my home. I will never be coming back..
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December 2021 by Thu N.
I and my husband have been coming here since 2019 and count on. If taking 02 hours for driving from San Bernardino to visit this office, it must be for only one reason that the doctors and the staffs amazing! We trully appreciate how they take care of us, advising how to stay healthy, and treat us to ensure that we have the best possible care. Additionally, the office is very clean, profession environment, and in stead of anxious to visit a clinic, we feel relaxed every time we get here. Thank you very much Dr. Huy Han, Dr. Joann, and the staff.
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July 2021 by Crystal G.
Very bad experience. I called more than 10 times during their office hours but no one picked up. It's not just once. But Every time I call, it's like I have to call x number of times to reach them. And the front desk lady who speaks good English on the line was very rude. I was a new patient so I didn't have the record at this place. I asked her if she could look up my information to book appointment. When I provide the information, she handled the conversation rudely. Very quickly, she said couldn't find the information. When I continually mentioned that I am a new patient and asked her to check, then she started looking for my information and scheduled the appointment. I don't write reviews, this is my first time doing review on a place. That's just because the overall service experience wasn't unsatisfactory. If I can this place has a good rating, then I do think that it must be able to handle the service well and not like the way I experienced.
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January 2021 by Vu T.
Both my parents & I go here. I am so glad to finally find a family practice that speaks Vietnamese & works professionally. We went to several family doctors in the area but this one is the best. They do blood draw for elderly 60+. The pharmacy is right next door which is so convenient. I also got my laser treatment Clear+ brilliant for my acne scars with Dr JoAnn and the result is satisfying. My acne scars are clearing out after 3 treatments. Love it!
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December 2020 by khanh Pham
i am not a doctor. i am a customer worth over twenty years of dealing with experts in various field including doctors. i also fixes a lot of systems doctors and dentist uses, also personally dealt with difficulties or conflicts between regular doctors, specialists doctors, and insurance. it could get difficult for patients and at no fault of the doctor.regarding this office: as with many vietnamese doctors office i had serviced. employee are not good at customer service. poor comprehension of english, and industry. if any issues arises, they cannot be counted on to help you resolve. on top of incompetence, they are also rude towards their customers (usually go hand in hand with incompetence).it is a hazard to rely on unreliable helps, with medical care. with family doctor it is important to work with people that can work with you to resolve medical issues or concerns you brought up. this office failed to render expected service. then insult the client when the client explains why their solution failed. I dont think the doctor would get you killed, but that is probably a horrible reason to select a primary care.I apologize to all the practictioners who are lumped in with medical staffs. you should care more for clients, make sure solutions works, and follow through to make sure they are taken care of. this your office failed in attitude, and ability.
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July 2020 by Joey Huynh
The doctor is very good and special doctor Joanne is very kind she is listening to you and answering questions you ask and all Nursing is very nice thanks for take care
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March 2020 by Dung N.
This is my second year being a patient at this clinic and this medical clinic is so good! It is a very clean and beautifully decorated clinic. The providers and front desk staff are extremely nice, friendly, professional and caring. I highly suggest clinic if you don't have family doctor already. They make sure you are to-date with shots and blood work. My doctor takes his time to explain my blood results to me and answer all of my questions. He even give me a hard copy of my blood results. They even draw your blood at this clinic so you do not have to make an extra stop to a lab center because I am senior! This makes it much easier for me. Just make an appointment first!
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February 2020 by Thuy Le
Dr. Huy Han and his employees are not only RUDE, but very unorganized. I wanted a flu shot but Dr. Huy Han had run out. Instead, they told me to go to a CVS and pay put of pocket. I called my insurance and they told me that I needed an approval from my primary doctor if I were to receive a flu shot somewhere else other than the primary doctor. I went to Dr. Huy Han's office to get the approval. When Dr. Huy Han's employee handed me the approval, it told me that I would have to go all the way to Bakersfield (2 hours away from me) just for a flu shot. I called the Bakersfield office and they told me they could just send the medication to Dr. Huy Han. Frustrated that I almost spent 4 hours just to get a flu shot, I called Dr. Huy Han's office and complained to the employee who mishandled the information. The employee told me that she didn't know what she was doing. I kept complaining and asking why she would give me information that she didnt know was correct. I ended the call, but then 15 minutes later Dr. Huy Han himself called me. He yelled at me through the phone, telling me that after this flu shot, I was not allowed back into his office ever again. Dr. Huy Han and his employees are just unprofessional and impolite.
