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December 2023 by BOB WELEMIN
They always have good service from the employees, Joanna, Israel and Bryan.
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October 2023 by regina hudgins-hernandez
I like the people who work in the office. I don't like the fact that they don't enforce the rules about proping the doors open and tailgating through the gate. Everyone should use their own codes to go in and out.
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October 2023 by Glory Thomas
Extremely friendly employees. Quite a lot of storage places,just a few parking spots.Very friendly employees
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August 2023 by Anthony Sandoval
Very nice people. Helpful and they have reasonable prices and good deals
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May 2023 by Louise Volanos
Very friendly and always very clean. ??
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March 2023 by Jose V.
i have been a customer for 2 years and so far so good unlit three days ago when my unit was burglarize. I did my police report but everyone knowns that they are not catching anyone. with out good evidence.My big issue is that your cameras are outdated and also there locations are poor and no cameras on the hallways and the camera in the elevator don't work. Is very hard to believe that two people randomly pick a locker on the second floor and hit the jack pot. i remember this white bold guy 5' 9 to 6' braw shoulder medium built having a unit in front of mine the only person how saw what I had. Now the staff is sayin that "no" the unit was occupied by an Asian man so it makes me believe it was a inside job. please be aware how you hire and have more accountability for your business.
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January 2023 by Andre D.
Terrible customer service. Rude manager. Hard to get a hold of, hard to deal with. Needless fees. Hard to access unit. Manager was a nightmare to deal with. Waste of time, bad location, there are better places to rent from
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January 2023 by Ray O.
I know the pricing per unit is higher than it's competitors and I accept that because of its location to my residence what I think everybody should know including this company's management is whenever you call the phone line nobody ever answers. iIt doesn't even go forward to a voicemail not that they will call you back but it simply just hangs up like right now for instants. I called three times and the line got cut off just before I put this review in. Nothing new it's been going on for quite some time but if you have any questions you need to show up in person and there is always somebody there.
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November 2022 by Eric Munoz
I was impressed by the clean facility. Security left me with a safe piece of mind with personal entry codes and cameras with motion sensors at every entranc.
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August 2022 by Nadia Underwood
Loved using this storage. Its clean, easy and affordable. I only needed it for few months but will definitely be a return customer. Bryan helped me during move in and out and he was extremely friendly and helpful. I was able to fit my whole apartment into a small unit, it was great.
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July 2022 by Aaron Gibbs
One of the best storage options in this area. No real riff raff around, but the staff needs to make sure NO ONE can block the one gate to the place. Annoying when they allow this to happen ?
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January 2022 by Jose G.
Well I use to get treated great but it just seems like when you mostly need the help everyone turns there back 10days after being late on my payment they put the lock on my storage and yes I know it's my fault for not being able to make the payment but Im homeless and aways on a constant move so I get there to put most of my belongings and I borrowed moving cart from the girl in the office gave my I'd asked if the elevator closer to my unit was still not working so yes still have me directions on how to reroute to the other elevator to get down in the basement to unload my stuff to find it locked I still asked if she can make an exception this one time to let us unload she rudely reply no you didn't pay so we put a lock I explained to her my family and I were homeless and had to move hotels and we had just been there the night before and it didn't have a locked and the guy next to her said I put right after you left ... So sad these people couldn't never understand unless they end up in the same situation God doesn't like ugly
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January 2022 by Alexis B.
Clean, safe, plenty of space,Brian, Israel and Joanna are very helpful and friendly. Would recommend to anyone looking for a good storage.
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January 2022 by Leonardo Castellanos
On the 1 of the Month.It's disappointing what new tenants do!The rent cannot wait.Neither my Private Office, at the end of two Years, emergency Pandemic Closures.I'm not in the business of selling food, or help fictitious business hide Government property.
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January 2022 by Julie M.
A storage unit became a necessity for me, and I was happy to find El Monte Storage. It was conveniently located, and I thoroughly researched different storage companies before making my decision. El Monte Storage offered a good move-in deal, and when I went to see the unit, I received great service, and the process was very smooth. I've been renting my unit for over a year now, and have been very pleased with it. The facility is clean, very well maintained and secure. And the staff is very friendly and efficient. Also, since my unit is on the third floor, I often borrow a cart from the office to transport boxes to my unit. This process is easy--you just have to leave your drivers license at the office until you return the cart. Only once did I have to wait for a cart because they were all in use. Since then, I try to go early in the morning if I know I'll need to borrow a cart. Highly recommended!
