-
November 2023 by Gaofei Xia
Worst experience ever, the sales person Olivia Liu was very rush while we talk about the price for new accord, her behavior made us felt uncomfortable and Very oppressive. Before we came we went to Kongo Toyota and check new camery SE, and we told Olivia Liu the price they gave us is 33000 plus tax. She said Camery is compare with our civic, not our accord. THIS IS RIDICULOUS, the most funny “joke”I heard in these days. I told her this is really funny and ridiculous, if Camry is compare to your Civic, how about your Corolla? If you say in this way, then we can’t talk anymore. We were so mad and decided to leave, Olivia Liu did not say anything and slap the paperwork on the table really loud while she get up the chair, my girlfriend got really scared and shocked because her behavior, then Olivia Liu just leave without saying anything. Then she catched us in parking lot when we are leaving, but I don’t want to have any more conversation with her so we left. HOWEVER THIS IS REALLY HORRIBLE AND WORST EXPERIENCE WITH CAR PROS HONDA EVER.
-
November 2023 by Fan Yang
Three months ago, I puchased a car from Car Pros Honda El Monte. The salesperson Issac and Manager Jimmy helped me the transaction. They were both friendly and helpful, and professional. After two hours' friendly conversation, I finally decided to move on with the deal. Manager Jimmy said I can reach out to him anytime for any questions about this car. He is a really nice and kind person! Due to this hassle-free experience, I highly recommend Car Pros Honda El Monte to all local citizens who are interested in buying a car.
-
October 2023 by Michelle Jenks
Just bought a car from Adrian and had a great experience. Very nice guy, honest with you and was relatively quick. Had the pleasure of speaking with Omar (who I believe was the director/manager) and he was awesome! While we waited for the car, he told us stories about his dealership and Longo Toyota next door and kept us entertained. Maria was also a HUGE help when there was a problem with my check and was super friendly. Very pleasant experience, I highly recommend doing business with them!
-
September 2023 by Erik
Run don’t walk to this dealership and buy a car! You won’t regret it!!What can I say Omar Medina and Adrian Ramirez took care of me like if I was family. I had an exceptional experience getting my vehicle which is unheard of when shopping for cars.My family was with me and they tried my mother, father, grandma, and girlfriend with great warmth/respect. With that alone I recommend this dealership.I got an amazing deal on my 2023 Ridgeline Black Edition. The whole process from start to finish was a breeze. I have to mention this is our second truck this week for our family. That’s how much we love these guys and this place. I am happy to say I got my vehicle from Car Pros Honda El Monte and am proud to be apart of the Honda family.Major shout out to Omar and Adrian!! Thank you guys !
-
September 2023 by Dean Knutson
I’m dissatisfied with Car Pros Honda El Monte. They don’t fully stand behind what they sell. August 4, 2023 I purchased a 2017 Toyota RAV4. It’s a great car, but it was sold to me kind of dirty with four pits in the windshield. I told Jorge and Omar about it and they said it would be no problem to fix. Turns out it really is a problem for this Car Pros. Three attempts and only half of the work addressed. My previous attempt at a resolution was without resolve because the business was NOT notified of the pits on the passenger side; therefore, not tended to. It made me very angry and I complained to Car Pros…they said sorry and it would be fixed. My appointment this morning was with some inventive scenario imaginations from Kevin in service. When I explained what had happened, he examined the passenger side’s chips and said that one of them was new; where as, it was not but the larger chip not tended to. Kevin said he needed to talk with management on this and I waited. Kevin comes back with a different story that the chip was filled and that there is nothing that can be done. Again I go away angry, problem still existing and feeling deceived!Car Pros Honda El Monte…if your goal is to just sell cars, both new and used, not stand behind what you sell and have your customers leave angry….GOAL!The second picture was taken at the place Car Pros outsourced to Kevin!
-
August 2023 by G B
Thank you to Edith, Mark, and Alex. Great Sales and Finance team at Car Pros Honda, El Monte. Ca. 100% helpful Honda people.
-
August 2023 by Alissa White
Noah and Jenny at Honda Car Pros went above and beyond to help get me into an affordable vehicle; exceeding my expectations. I am very grateful to Noah who was very patient and made sure I was happy in my new SUV, well above what I expected to drive off in; I love my new car! Thank you Car Pros.
-
June 2023 by Noreli Dominguez
I went here yesterday because I had recently moved to the area. I originally purchased my Civic from Metro Honda in Montclair, and would get it serviced there.I went in because my AC was blowing warm air and I figured it was the condenser. After they ran their diagnostics, I was told my AC was “contaminated “ and that every AC component needed to get replaced and it was going to be $7-$8 THOUSAND DOLLARS!!! WHICH IS RIDICULOUS !!I damn near had a heart attack. They kept accusing me of adding freon that was not compatible with the car or that someone/some place had added it to my car and to “retrace my steps” to figure out what happened and how it got “contaminated “!!!! I repeatedly explained to them that my car has NEVER been serviced anywhere else but with them and at Metro Honda. They didn’t care nor did they believe me.I told them I was not comfortable with that charge and that I have my EXTENDED WARRANTY; also that I wanted everything written down that needed to be replaced/fixed. I was told it was going to be emailed to me (it never was). This location DID NOT WANT TO UPHOLD MY EXTENDED WARRANTY!! I followed with going to Metro Honda where I received 5 STAR service and was told my car WAS NOT EVEN CONTAMINATED & it only needed the condenser replaced (which was covered by my warranty) and it needed the evaporator replaced because it was leaky. All in all, Metro Honda was amazing and charged me a FOURTH of the price and I received 2 free car washes and they even apologized for the service I received at this Car Pros location!!Car Pros suggested I speak to corporate over this problem, and now I will be calling them to tell them how poorly I was treated and how it’s incredibly ridiculous how one Honda dealership is SO DIFFERENT than ANOTHER Honda dealership, when they are all suppose to be close to the same in service and delivery.Would not recommend ANYONE go here!! They definitely wanted to RIP ME OFF!!!
-
May 2023 by Yan ZhiCheng
We are very grateful to Marcus Wang, a Chinese salesman, who is very patient and has a very good attitude, he respects customers very much, even if our English is not very good so we often need to bother him to translate he never gets bored. He waited patiently for us in order to help us through all the steps and problems in the process of buying a car, he stayed with us from 4pm until 10pm, he didn't even have time to finish his dinner. He is a very respectful and responsible person. If you need to buy and look at a car please ask for him, I'm sure you won't regret it.
-
May 2023 by Andy Tse
Under the recommendation of my family and friends, i decided to take the first step in for my big boy purchase. Overall, it was nerve-wracking as i am a first time buyer, but the experience has been extremely amazing. Shout out to Danny for being so thorough and patience with me, especially with getting my first new car. I know it's extremely difficult for buyers in todays market, but Danny is the man!!. I highly recommend going to him because he is absolutely fantastic and helped me from start to finish. I will continue to recommend him to my other friends and family and am proud to be the first in the honda family. Once again, shout out to Danny!
-
May 2023 by Brisa Balderas- Padilla
Hands down best experience I’ve ever had at a dealership. Eli is the best. He answered any questions I had and if he couldn’t, he directed me to someone that could. He was very kind and polite. I got so much help going in and came out more knowledgeable. Jimmy, Jesus, and Alex were also a part of the team helping me get the best deal. Thank you guys so much and I’m loving my new car!!!!
-
May 2023 by BECKY BIN
Huge thanks to Dani, Mo, Chris and Jesus. It was a wonderful experience we didn’t know what to expect. They gave us all options and they went out of their way to make us happy and what we needed. Our #1 was our daughter’s needs and they gave us the best deal and best options. We will definitely recommend. Come and talk to Dani or Chris. Mo, will help in getting set with you credit. Jesus will help sign and help everything go well. Great customer service.We are so happy with our car ! ❤️COME AND YOU WILL NOT BE DISAPPOINTED!!Let’s give them a 5 star rating ⭐️⭐️⭐️⭐️⭐️Ever and Becky Bin
-
May 2023 by Kaiden Leon
When I came in last Thursday, Adrian Ramirez helped me find cars in my price range. He took the time to explain all features of each car, mileage, & test drive of course. Despite spending 4 hours going back & forth between which car I wanted, Adrian kept a friendly attitude the whole time. Ask for Adrian, he’ll make sure you have a good experience ! Also Diego was very thorough with explaining any questions I had while signing paperwork ! I don’t remember the guys that helped me get approved with the bank but appreciate their help too
-
May 2023 by Luna Husky
Amazing experience!! Adrian was so helpful answering all my questions and concerns! Definitely recommend coming here to get a new car!! My credit isn’t great but I was still able to walk out with a new car 0 miles!!
-
May 2023 by Susanna Sashoyan
I’m honestly so happy and satisfied with my experience at this dealership!! After searching for a Honda and getting numerous quotes from different dealerships, I wanna give a huge shoutout to Adrian Ramirez for his time and energy he put into helping me with getting my Honda! He was so reliable and quick, it made the process of leasing a new car so much easier and efficient. I’m absolutely in love with my car and couldn’t be happier with the way everything worked out. Thank you for hooking me up with the best deal out there Adrian!!
