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March 2024 by Finneus
spoke to a person , name rhymes with tin but with an M , this morning at gave her Social Security. I gave it correctly. She missed heard it and then wouldn't service because she messed up. I had to get to the manager to get any help. I know I gave the number correctly because my husband was next to me when I said it and he turned his head and astonishment that she blamed us for giving her the wrong number, inexcusable incompetence. I am testing this bank out for a couple months so far they got one strike , 2 more we go Citibank as i hear their customer support is outstanding.Talking to a person whose name rhymes with tin but also rhymes with M, gave her Social Security this morning. What I gave is correct. She missed hearing and then stopped providing service because she screwed up. I had to go to the manager and ask for help. I know the number I gave was correct because when I said this my husband was next to me and he turned his head and was shocked to see her accusing us of giving her the wrong number which is inexcusable inability. I've been testing this bank for a few months and so far they've had one strike and the other two times we went to Citibank because I heard their customer support was excellent.
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April 2023 by Sammy Smith
Bank will not assist with a wire transfer. You will loose your money period.
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March 2023 by wang lea
Nicole is the best loan advisor ever. We were able to close on time!
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October 2022 by paul trust
BILLING ADDRESS 9300 Flair Drive, 4th Fl, El Monte, CA, 91731
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August 2022 by April C.
Good customer service and convenient. There is never a long line and parking is easy.
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August 2022 by Ivy H.
Great service! I never have a hard time coming here the service is quick and efficient. There is also an app to use that makes banking easier online.
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July 2022 by Elaine J.
They have very good service and it is my favorite bank. The number one bank at California.
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June 2022 by Michael L.
It's a bank. I bring them money, they hold onto it for me. I write checks. They figure out the rest. That's what banks typically do! However, this branch in particular, is tucked away underneath a shiny black building. And within this secluded branch are a series of tellers who assist and smile. (For legal reasons, I must also inform you that I cannot confirm their smiles as they are constantly wearing face masks. But.. you know, you can kind of tell it in their tone.) I've made deposits, called on the phone, gotten a certified check, wired money. They've suggested ways for my company to save money. They've called me personally on the single time there was an irregularity with my account. So I'm quite satisfied. And when it comes to stars: one each for Lily, Fiona, Susan, Tiffany, Holly, and Jesse. And Yelp needs to figure out how to show that this review gets six stars.
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May 2022 by James T.
If you are a listing agent and a Buyer has a pre approval letter from East West Bank, Do not accept and go with another bank. The lender is the worse. Alex Islas is handling our transaction and has lied to me, gave false information, and was bad at communicating and giving updates. Escrow is approaching 90 days. Do yourself a favor and run to another Buyer.
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December 2021 by sonny tam
Great Bank !
