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February 2024 by Modesta Serrano
Highly recommend this pharmacist at cvs, very knowledgeable and kind to listen and answer questions, effective and respectful representation for CVS
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November 2023 by Vivian C.
Horrible customer service. Why answer the phone at all if you're going to put us on hold for half an hour, and your sighs aren't silent. Get a different job if you hate working there so much... your customers shouldn't have to deal with your misery.
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August 2023 by Nelson N.
Reviews are bad for a reason. Pharmacy average wait times are 2 hours. I even asked if I could wait hoping that it would be expedited, but only response I got from Karla (pharmacy technician) was "you'll be waiting a few hours". This is a classic sign of a bad pharmacy. If you can help someone that is physically standing in front of you then you shouldn't be a pharmacy.
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May 2023 by Kim L.
Worse customer service ever! Drive a few miles more and go to Baldwin park! El Monte store is terrible ., rude staff at the pharmacy
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September 2022 by Kimberly E.
Customer service trainings are needed. The employees are rude when ringing up customers. There's this one lady that looked hungover and was very rude to my mother. It's quite simple, if you don't like your job, quit.
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August 2022 by Andres E.
My night shift guy cool af shouldn't be working at CVS any longer everyone deserves a better opportunity, great customer service would be returning to shop
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April 2022 by Shanti
Clean and nice employees
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January 2022 by Diana H.
I'll start off by saying CVS is always my go to place I shop here almost every other day. Used to be the Pasadena location but moved to El Monte over a year ago so this is the nearest location to me. Since day one MERCEDICE THE supervisor he always been rude but I always brushed it off because I'm just here to grab and go.. 6 days ago I perchases a CVS BRAND BENGAY and it was defected extremely runny I never save my receipts because I never return anything. I was busy working so didn't have time to come exchange it finally today I stopped by and JAZMIN told me I needed a receipt to exchange it I asked if she would grab a supervisor she went to the office came back and told me MERCEDICE said no that I needed the receipt. I went to my car and looked up CVS NO RECIPT POLICY and it clearly stated they offer 100% customer satisfaction exchange or returns within 60 days.. so I went back and asked if they could call her so I could speak with her to show her the CVS POLICY Also I always use my phone number when purchasing .. she refused to come out and told Jazmin to tell me to come back when the store manager is there.. like what ? Isn't the role of a supervisor to handle customer satisfaction while the manager is not there ? Shes a supervisor but doesn't even have the knowledge to do a simple exchange ? What is her purpose of being a supervisor then? She doesn't even know the companies policies. She honestly should not have this position if she cannot even provide the number one company policy CUSTOMER SERVICE nonetheless handling a simple exchange.. like the company is paying you FOR WHAT !???!!??!
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December 2021 by Kaylee C.
I have no idea why is some urgent patients needs their medicine and this freaking pharmacy will tells you come back tomorrow get it. Even I said can I try to call my doctor rush them. The pharmacy lady still said that's how they process the medicine ,patient still have to wait. I was wondering if the patient can't get their medicine in time and the DX getting worse. Who's responsibility it's gonna be . Ever seen A unprofessional pharmacy like this. Can't believe they are C-V-S!
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September 2021 by Eloy E.
HORRIBLE SERVICE. Discriminatory "employees" who upheld communist so called "mandates" which are a direct violation of Human Rights and Natural Law. "Mandates" are NOT law. Do not go to this location if you enjoy your health by wanting to breath in fresh air as opposed to breathing your own waste. Do not go here if you enjoy being a free man or woman with rights. Here, you have none.
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July 2021 by Vinh P.
It's extremely bad experience. I come and ask for vaccine. Although I do not finish my words, he says 10 o'clock okay? It's rude. I also see a lady with her granddaughter must leave because they can't get the description here. I wonder how can he have a job with that attitude. Don't waste your time here.
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June 2021 by Rosa L.
Stay away from this CVS pharmacy, the ladies working the pharmacy gave my mom only half her prescription and when she noticed she insisted it was supposed to be two bottles of two different things, the lady at the counter got mad and insisted that it was only one, after a few more times of my mom insisting she said ah ok I see, wait 5 minutes and gave my mom the second bottle, when my mom got home she checked the amount and there was 5 pills missing, she gave her less than the amount the prescription and the bottle said, I don't know if they do this intensionally or what, other than HORRIBLE customer service they don't fill the correct amount of medicine so BEWARE OF THIS PLACE
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June 2021 by Succulent Salad
Clean and nice employees
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May 2021 by Derica Mora
Great store
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December 2020 by Ricky L.
All I can say is always so SLOWWWWWWWWWWWWWWW no matter which day you are going there. Pharmacy's system is suck that the worker ALWAYS take tons of typing in order to enter their customer's prescription at least average 5-8 minutes per person. Plus the CVS check out counter always understaffed with only one counter open even with a total 3 persons standing right behind the counter.. Not too sure why they are keep chatting & keep looking at customers inline.
