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November 2023 by bruce
Very bad customer services. Ignore your message. Impatient talking no service skill at all. Poor insurance agent.
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October 2023 by Blue Tiger Wellness
Every 6 months my rate increases even though I don't have any claims for recent past three years. Whenever I send an email or call, there is no answer as to why the rate is jacked up (it's been jacked up $374 per year since I joined them) and they don't have any customer service skills. I'd go to some other company if I were you. His office completely ignores you when you email them. I wish I could rake in money without having to talk to my clients or justify rate increases! They blame it on the state, how convenient.
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October 2023 by Lucky Lynx
They've been raising up our rate every 6 months with no explanation. We've had no claims or reason for them to keep raising it. No tickets. No accidents. They couldn't be bothered to answer the phone or our messages inquiring why. Do NOT get insurance with this person who we've never been able to even speak to.Also, the reason these people are raising their rates is because their business is having it tough and making us pay for it.
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August 2023 by Marcos Chavez
Very good customer service. Excellent roadside assistance. Appropriate and very satisfactory telephone service
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August 2023 by Wallie Wally
The worst in customer service, I had an issue for overpayment and they’re response was, “Well you paid your bill early without telling us, so we went ahead and charged you on your regular payment date. We won’t do anything to fix this. Next time don’t try to be a good customer.”
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July 2023 by Denise Huynh
Professionalism and quick response
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May 2023 by Carlos Zelaya
Excellent service
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March 2023 by Rudy Morales
Armando Ragoza continued withdrawaling auto insurance for more than a year, I cancelled policy on 3 vehicles but they only removed 2 cars from policy and continued withdrawaling for 1 vehicle, tried emailing, left messages, texting and Armando never responded to any messages, couldn't stop automatic withdrawal until I called my bank.Very unprofessional
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January 2023 by Dora S.
rude staff, for sure. unprofessional, for sure. i have had this agent for years and did not bothered them once, the one time i need help, they act as if they dont want to talk to me, rude rude rude..switching agents as of today, thanks for nothing
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December 2022 by Brandy Askew
Very responsive! Friendly! Professional! Thanks for all your hard work!
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December 2022 by Francisco Aguilar
Excellent agent ? good services thank you
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December 2022 by Rosa murillo
Horrible customer service, they do not take responsibility for not doing as they say but just blame the customer and are just argumentative. So quick to take money out of your account but want to do absolutely nothing to fix their mistakes. Their communication with customers is horrendous. Overpriced with poor customer service just doesn’t make sense!!!!
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December 2022 by Jimmy Palmer
My card was compromised and I had to cancel it.I later forgot to update my payments method and as a result I was ask to pay the current month, next month and the last payment.After so many years, I felt treated as I was a delinquent.I’m now switching to another vendor
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July 2022 by Emma M.
Armando and his staff are really helpful when it comes to your auto, home, life or commercial policy. Any questions you have regarding your policy they will answer it asap. 10/10
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December 2021 by Mary A.
Luis is the BEST! He is friendly, attentive, and gets things done! I couldn't ask for a better account manager. I had an accident a few months ago and the adjuster was difficult to get a hold of. Luis kept me up to date on my claim and explained everything to me thoroughly. He made the process so much smoother than I anticipated it to be. Thank you for everything LUIS!
