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January 2024 by Sandra Ashley
I will NEVER go to the EDH Walgreens pharmacy department again. I couldn't believe that my daughter had to wait 3 1/2 business days to have her prescriptions filled and yes her meds were in store. She requested refills in the morning on Friday, Dec. 29th. The earliest date they could be filled was Tuesday, Jan. 2nd by 1 or 2 pm, per Walgreens app. On Tuesday evening, she called the EDH pharmacy to check on her prescriptions and was put on hold for 45 mins only to get disconnected. Then she call the EDH Walgreen main store number and got transferred to the pharmacy to be talked to rudely and told that her prescriptions would now be ready at 7pm Tuesday Jan 2nd. Well the prescriptions were not ready by then.... Then called again this morning, Wednesday Jan 3rd, to find out her prescriptions still were not ready. What kind of customer service is that??? Then told her they would have her prescriptions done that day within two hours. We arrived at the EDH Walgreen 1/2 before her prescriptions were to be ready. So 15mins before the time that the prescriptions were supposed to be ready I went to the pharmacy to check and was told by a rude woman with long black straight hair that it would be ready in 20 mins. I shopped a little then went and sat by the pharmacy and read a magazine as the black haired woman helped and smiled at others and walked around the pharmacy department... Then I saw a couple a white bags by the window to the pharmacy department. This woman saw me sitting there and never said once that the white bags that I could see were my daughters prescriptions until my daughter walked up to the window and asked about her prescriptions... That is VERY POOR customer service... I will be informing all my friends how poorly we were treated at the EDH Walgreen's pharmacy department.
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December 2023 by Olesya Variety
Convenient location
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October 2023 by D B
Pure chaos. They advertise with free same day delivery, but just do not deliver if the Doordash drivers do not feel like coming by. They even try to blame it on the customer, noting the order was not in the system (it was, with all confirmations!).
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July 2023 by Brian Weber
I always use the drive through pharmacy here and have never had an issues. I do check the app to ensure my order is ready and I rarely wait more than 10 minutes when I use the drive through.
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July 2023 by Marcus Collins (HELLKITTEN)
How can one business excel at failure as well as this one does? Look at the reviews!! Worst pharmacy I've ever used, Not sure why my insurance requires me to use them... Oh wait! Maybe because they're cheaper? I wonder why they're cheaper?
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July 2023 by Kari V
Big guy at Pharmacy in blue uniform so rude ,and 2 ladies , will never cone here again . 3 employees and they have me wait 40 minutes in line, finally big guy called me to the window and said “this is not a fast food restaurant “. So rude .
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May 2023 by Catharine C.
During a recent visit to this Walgreens after a business transfer to the area, we experienced the upmost disrespectful treatment by the pharmacy supervisor. She refused to fill a prescription--issued by our concierge internal medicine doctor. Ani V. is the manager's name--she stated "if we can afford a concierge doctor then we can afford one in the neighborhood of the Saratoga Way Walgreens". We have been part of MDVIP for years and when recently promoted and transferred to the Eldorado Hills area were given a new concierge doctor within their system, but 40 miles away where we have another home. To be informed that she did not know of the doctor (who had submitted the prescription) and therefore was "using her own judgement" to refuse to fill it we were prompted to report her behavior to both Walgreens and MDVIP. No clients should be treated with such derision and disrespect--she should be ashamed. We can only imagine how others have been treated. It is no wonder why this particular Walgreens has a Yelp rating of 1.5. She should be removed from her position. Ego has replaced a sense of service to the community for this employee. Clients coming in to Walgreens to fill doctor prescribed prescriptions have a health related issue that is being treated by a professional. Shameful customer service. There are other Walgreens to visit as we'll as CVS. Choose another.
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May 2023 by Eric A.
This is my 5-star go-to place for printing photos that I send to them through their website. It's easy, super-fast, and the quality is always terrific. Oh, it's also really inexpensive. A much more cost-effective way instead of purchasing photo quality paper and printing pictures at home, burning through all my color ink.
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April 2023 by Emie P.
If I could give 0 star I would . I've come back toThis pharmacy following up my prescriptions 5 times and still hasn't gotten my prescription ready it's sad that they won't even smile and they look angry not approachable at all. Very rude customer service.
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April 2023 by Bill B.
I concur with the 1.5 star rating for this location. Walgreens, once preferred to CVS, has gone steadily downhill for the last few years. My wife had surgery today and we needed her prescription transferred. After my first 10-min hold, the pharmacy rep wouldn't listen to my request, and quickly hung up after stating the prescription wasn't ready. Then a second call & 15-min hold, I was told they couldn't help. Of course we're going into a weekend & my wife may not get her post knee surgery meds!
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April 2023 by Alessandro Viani
Had a prescription filled here for convenience, never again. Customer service was extremely rude and dismissive. They didn't take my insurance, so I had to use GoodRX, which they clearly didn't like, but took them about 5 seconds to input into their computer. They hadn't even started filling the prescription yet, and was told that it would be ready sometime before closing, also in a very dismissive tone. It was ready in about 25 minutes, and had a consult with the pharmacist, who was too busy texting on her phone to be bothered. Never again.
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January 2023 by camillemagnolia
I was so impressed with Mackenzie who called me to let me know that my Rx was ready as promised and my Rx was ready from the Dr. order to pickup in less than an hour. No fuss no muss. Perfection! Thank you!
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December 2022 by Mary Mj
So rude and slow pharmacy workers!!they don’t know what to do! It took more than 50 minutes, I am still waiting to to take just 2 item!! I am even not sure it is the right pills as it seems they don’t know what to do! They even neglected me when I wanted to ask them question at information section! All 3 of them! Most of the costumers are unsatisfied !!
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December 2022 by Tim H.
The pharmacy is a big disappointment every month I have to call after the doctor sends the prescription to ask them to refill it they have an Asian girl working th at the counter and she has the most ugly personality the other girl that worked at the counter she works so hard to try to fill the orders Why the blonde Asian gal standing around in the back every time I go in there I hope I don't get her because she acts like you're stupid but she's the one that could never find your order and you have to have her look up to see that it's ready to fill so today I called and I got her on the phone after waiting 20 minutes on hold and sure enough we went through the same thing you don't have anything to fill I said please look at my order the doctor sent it yes one we have to back order you'll have get up Monday they could've ordered it yesterday and I said can I get the one filled so I could pick it up today she goes yes and I said can I come in a little while and get it she said it will be filled by the end of the day by the time we close and hung up on me I never would treat people like this I was in business for myself For over 30 years and if one of my employees would've treated somebody like she did I would fire them I am married to an Asian woman so I'm not saying anything bad about Asian people it's just her ugly attitude they just seem so disorganized they try to refill my monthly prescriptions but I always have Login and ask my doctor to to send them like I said the one girl work so hard and the guys very nice behind the counter they just seem to be so disorganized I'm changing back to my old pharmacy Safeway.....
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December 2022 by Brittany Ulleseit
After reading all the other reviews, I see that I’m not alone in my feelings. Horrible customer service.My prescription was transferred to this location because it was the only one in the area that had it in stock. I arrived at pharmacy drive thru and waited 10 minutes for someone to acknowledge me only to be told their system was down and was rebooting. I was told I could either wait 30 minutes or come back in 30 minutes, I chose to wait as it took me 20 minutes to get here. After 30 minutes went by I came back through the drive thru and was told that my prescription (one I’ve been on since I was 2 years old) required a pharmacists review but that the pharmacist is now on a break and I will have to wait another 30 minutes. Why would you tell someone to wait or come back in 30 minutes if the pharmacist isn’t even going to be available?UPDATE: I had my prescription transferred to a new pharmacy and didn’t need a pharmacist to review.