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January 2024 by Yara B.
Same as someone else posted 3 months ago, a new driver’s license was the ONLY piece of mail missing from our Informed Delivery as well. This is suspicious.We’ve had problems with this post office for years. Our mail is constantly sent to a nearby house with a similar address. Our packages are sent to the wrong house. I’m currently missing a large amount of held mail that was supposed to be delivered a week ago. I never have problems like this with UPS or FedEx. I never had problems with my mail ANYWHERE I’ve lived in the United States (multiple states, multiple cities). There is something seriously wrong with the El Dorado Hills post office.
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December 2023 by Marcus Cutrone
All the flat rate shipping boxes were gone. No one would answer the buzzer at 830am to give me one, eventhough they were there. Very inconvenient with them opening at 10am when every business in the country opens at 8 am. We are going to have to make a special trip to ship today.since they were not open
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October 2023 by Kelly Campbell
Worst customer service. No one answers the phone when you call. I reported lost mail, as my DRIVERS LICENSE was the only piece missing from our informed delivery. Good a claim and their manager email response offered no resolution and was a simple "well deliver it when we get it" despite it being pictured with every other piece of mail received. Awful service and terrible supervisors
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October 2023 by Joel Clouser
They tell Amazon they'll deliver my packages to collect money then force me to come and pick them up
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August 2023 by Dave Cox
1 star was required to post this review.Went in to the EDH post office to create a mail forward to my new address. Brought all required documents. Paid the $5.50 to verify my identity. Did everything right. That was on July 3, 2023.Today, August 11, 2023 I have not received 1 piece of forwarded mail. Called this location 10+ times but they NEVER answer their phone. Have countless calls into their 800 number but with zero results.Yesterday I was finally referred to The Post Office Consumer Affairs, (keep in mind that it's been 6 weeks now) and they told me that the forward was never properly completed at this post office.Today I get to go through the entire process again but will go to a different post office with hopes of getting someone that actually knows what they're doing.Wish me luck...
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August 2023 by Grace L.
Besides lost/mishandled packages, they put our tax forms and bank statements in the WRONG mailbox! I believed my neighbors opened our mails to satisfy the curiosity and then they resealed the mails.
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August 2023 by s G
Best usps around. They’re friendly and process everything quickly.
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July 2023 by Kiana-Zoe
So many of my packages never get delivered. It's really a shame... and USPS don't care or do anything about it. Just one lost package after another. I don't really understand why :/
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February 2023 by A.
One of the worst USPS offices. Very small, always a long line. Lost packages, and mail keeps getting incorrectly delivered..
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December 2022 by Diana Nordahl
I'm sorry to see some people are so unhappy with the local post office. Since COVID hit, all stores, organizations, and government and state offices have had employee shortages. The employees at our local El Dorado Hills post office are personable, understanding and will offer "their" advice if you ask for it. I'm not sure why the reviews show such a low rating for this office. And no, I do not know anyone personally who works there. I just haven't had any problem with them or their regulations when I go in.
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December 2022 by Kami Olarte
By far the worst postal office i have ever been to. Lost mail, stollen, missing mail, they don't even make attempt to deliver packages that require signatures. You automatically get notification that they missed you!! In this day and age, we all have cameras and when they send a message that they came to your door but your were not home!!! Come on! I have not had great customer service in the office either!! No one to file a complaint with, nor do you ever hear from one when you do! Black hole!!!!
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August 2022 by Patrick Hildebrand
Office staffed with hard-working, professional, friendly employees ready to help ship packages and deliver mail anywhere in all types of weather. One of the best Post Offices I've been to. Ship USPS.
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August 2022 by cindy young
The absolute worst service of any Post Office I have ever had to deal with. Amazon occasionally transfers my packages to the EDH Post Office, I never receive my deliveries!! I file claims that just close with no resolution. I try to call the EDH Post Office and no one ever answers the phone. I have left notes in my mailbox for my mailman and the notes are left in the mailbox. I end up having to request a refund from Amazon or a Reorder. If I could provide zero stars I would.
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May 2022 by Staci T.
The most rude customer service experience today. The female behind the counter where the line starts is incredibly rude.
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March 2022 by Sara L.
There is a worker that helped me mail a package at the counter and she was really really rude....totally awful....no personality at all....her face explained it all....asked her questions and all I get is rude back. It was the counter in back where the line starts
