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January 2024 by Jennifer Brown
This location is terrible!!! I scheduled an appointment for my 6 year old at this location. My husband took her, only to sit and wait in the "wrong" waiting room. Someone finally came out and he asked about the appointment and was told "don't worry, you will get a text". No text received. Finally, he got the attention of another employee. He was told they missed the appointment and the phlebotomist refused to see her since other people had appointments. This location sucks and clearly doesn't care about their customers. Staff is rude and uncaring. I will NEVER come back here. Quest - feel free to reach out to me and I'll tell you about the rest of the encounter. In fact, PLEASE reach out to me.
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December 2023 by Marcus Collins (HELLKITTEN)
Waited for 40 minutes, nobody ever came to the counter
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October 2023 by Ying 123
When I went there, the blonde nurse started talking about me to my family member while I was there. I pointed it out and she gave a shallow excuse that my family member had a paper with the insurance information on it, even though she was asking very basic things like my name and age. Then I was really thirsty and had a long day and asked politely for a bottle of water. She made a disgusted face like me and my mother were leeching off of her and lied to us by saying there was no more water. She didn’t really seem to care about the patients if it involved inconveniencing herself to make them more comfortable in any way, she would not even do something as simple as direct me to a water fountain. Most of the time, she looked extremely angry while she was interacting with us like we had wronged her, and it really showed in how she treated us. The Indian guy is nice though. I asked for some wipes kindly and it would have taken a few seconds for her to grab them, but she still had that angry expression like I was doing something wrong for being a human being and ignored me again. On the plus side, she was mean but at least she was fast.
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June 2023 by Anna G.
The phlebotomist was not happy that me and one other person had arrived without an appointment as we signed in as standby per the walk-in service and had been waiting for 30 mins (no signage up or anything noted to say walk in service shouldn't be used). Phlebotomist said it was a one man show and if we don't have an appointment we won't be seen, he is seeing someone 2 ahead of us in his lunch break out of kindness due to waiting for 2 hours. Unsure why this is advertised as a walk-in service, I tried to book appointments and none were available for 10 days... I really wouldn't recommend and am unsure why this service exists here as it's so under resourced. Felt sorry for the phlebotomist as he was pretty rude due to being stressed, he obviously had other stuff to do and seeing patients wasn't the priority.
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June 2023 by Grace Rosado
HIRE MORE PEOPLE!! The review should be 5 stars since Mani is great, but he is the only one there always working alone. The wait is so long and not his fault it is a 1 man running the show. Management, please Hire additional staffing! This is unacceptable. I often get my lab work done here since it is the closest and each time I arrive, Mani is the only one there. He is really good at drawing blood, and efficiently. There were several who left after waiting OVER an hour. Management needs to fix this asap!
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May 2023 by Georgia Jeremiah
If you’re a walk-in, stay away from this place. They won’t give you an ETA even when it’s completely dead. Just leave you sitting in the waiting room with no communication, then tell you they are going “on break”.This is the second time I’ve tried and it’s been empty just to get the same rude guy tell me it could be a very long wait, when there is no one in the office. Folsom quest is much better.
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December 2022 by James B.
Truly enjoy the service of making an appointment and little to no waiting. Mani at this location was professional and did a wonderful stick.Facility clean and organized.
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September 2022 by Shirlee Scribner
I went to the Quest Diagnostics lab EDH this morning. I arrived 15 minutes prior to opening and stood third in line. When the lady opened the door, she asked who had an appointment. She said I haven't checked the schedule but we dont have room for you. I said perhaps if you checked your schedule you may have a cancellation. She refused.
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January 2022 by Susan D.
My doctor requested that I get lab tests done asap and since there were no appointments available for 2 or 3 days I had to 'walk in'. I have been to this office several times and do understand that someone with an appt goes first. However, after waiting for an hour and a half and with my name being first on the board for 10-15 minutes all names indicated as walk-in were deleted and only people with appointments were left. When the female phlebotomist came out to call the next patient, I questioned why my name had been removed. She said the walk-in names were affecting their stats so they removed them and were keeping a separate written list and they may or may not get to them. My issue was they did not call me up and let me know they wouldn't try to fit me in. Before this happened there wasn't anyone called back for about 10-15 minutes prior. She also told me some people didn't mind waiting 3-4 hours to get in. ???? They seemed to be sliding using the appt only as an excuse. Of course I left. Too bad Quest doesn't have more competition.
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September 2021 by Tom Britting
Only takes appointments, no walk-ins. Easy kiosk check in. Monitor displays a wait time that was an accurate wait time. Technician was great, very sensitive friendly.
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June 2021 by Svetlana Kuzina
I really like that I have a beautiful window view watching green trees when I get my blood work process done. Parking is spacious, building is in secure area.
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June 2021 by Gary Patrick
They close at 4 not at 430No walk ins despite saying they do on phone message. Good luck them answering the phone
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March 2021 by Brendan Sobottka
Closes early turning away customers
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March 2021 by Donald Smith
Long wait even with appointment, but the most serious problem is that it's impossible to phone and talk to a person. This applies to all quest locations.
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January 2021 by Loc H.
This was my 2nd time at this location for lab work. I did not have an appointment (usually went when it opened) and I was the 3rd in line at 8am. The facility was clean and the technician "Mani" was very professional and pain free. I was in and out in 30 mins. Keep it up!!
