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July 2024 by Camilla
I'm customer in GK storage for 10 years. I'm so disappointed. Since the office moved to another building, everything became worse. AC is not working properly (not climate control anymore, first floor as well), dirty hallways, outside seems not maintained at all, and a lot of roaches. I found roaches even in the unit. Although I have only office stuff in the unit, it's still unexeptable. Looks like the facility is getting old, and nobody cares. I never thought to move out before, but now I'm going to consider another facility, I guess. Very sad, GK was my favorite and only one storage (before).
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June 2024 by J Z (JZ)
GREAT storage facility. It is temp controlled and even has a wine cellar for those who need that. They have an elevator and carts to help move things which was very nice. My family personally had our belongings here for almost 5 years. Customer service was always super fast & friendly when repling to emails. If I ever needed to change units - cause we downsized once - and then also went bigger - it was EASY and painless. I need that as a mother, volunteer, and business woman. I don't have time to waste. Monthly payments came out automatically - ZERO surprise charges. We had to close our unit cause we moved out of state. I recommend this storage facility!
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December 2023 by Robert Romanowski
I wish I could do 0 stars on this. This place is horrible and is unsafe. My Daddy’s trailer was broken into and his generator was stolen because the did not have gates and no one guarding the place to make sure the trailer was safe. We are now thinking of changing and hopefully we will never ever see this place again.
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August 2023 by Jerry S.
Gold Key is an outstanding storage facility. I have been there for a couple of years and I found the place always clean and orderly and the facility attendents were always courteous and accommodating. The prices are well in line with the competition. Excellent facility.Jerry S
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August 2023 by brandy bianchini
Costly, increasingly fast raise in pricing far to often.
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April 2023 by Ralph Boethling
Clean, well-managed facility. Took me a while to figure out which office to go to, but once at the right place, renting the unit was easy. Unit latch needed to be replaced, so had to wait a couple days to lock it up. Move-in over the weekend was great - especially like the carports near the doors. Really appreciate the expanded access hours - 1000% better than the big orange facility I moved from.
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August 2022 by Christine Mogan
Thank you to Anatoly & staff. Great place to have a storage unit.
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August 2022 by Rachel Roeschen
Great customer service. Had no issues getting into the unit nor moving out.
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August 2022 by Quinn Chevalier
The staff at the counter are always friendly and responsive for my business-mailbox needs. They are especially good at handling incoming packages and giving out timely notifications of their arrival.
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August 2022 by Christina Gleeson
Amber was fantastic. She was patient, friendly and delightful to work with.
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August 2022 by Gabriela Solis
Amber was amazing! I mean I had no clue what was going on and she helped me every step of the way! Thank you!!
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August 2022 by Jerald Scheinberg
Although I had signed up as a customer of Gold Key Storage EDH a couple of months ago, I just made use of the storage facility today. I had to be re-educated on the procedures on how to access the facility. At first my entry code didn't work, but Amber came to my rescue. Wirth sweet professionalism she re -programmed my entry code and led me through the process. She stayed with me until I got it right.
Once inside I remembered why I chose GoldenKey Storage. The place was spotless, the lighting was great. I had to use the rest room, and that also was exceptionally clean. as was the entire facility. With Amber as my guide, I knew I was in a class A place
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May 2022 by GM BWS
Great Storage Facility! Staff is very helpful and storage units are clean and air conditioned. Highly recommend.
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April 2022 by Rachel B.
We have used many storage companies in the past and we would go back to Goldkey if needed. We got the best price and we were able to buy insurance through them at a reasonable price. Great customer service. We appreciated the security they had in place.
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March 2022 by Judi Sarner
I have been a client with Gold Key Storage - El Dorado Hills for over 4 1/2 years. There have been numerous customer service reps during this time. Amber is far and above superior to all the rest. I had an issue with my door on my unit since I rented it. I was promised from day one (and a minimum 4 times a year) that it would be fixed. As soon as Amber found out about my problem, she had it fixed in less than a week. This is just one example of the fine employee Amber is. I was thinking of leaving Gold Key but Amber did a wonderful job explaining to me why I need to stay with GK. I would consider leaving if Amber ever leaves. She is an asset for Gold Key.
