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August 2024 by Jörg Schwarz
Mercedes, BMW, Porsche - I have been taking all my German cars to Rafael and his team, and they take care of it with precision and expertise. Dealerships just want to sell new cars. Rafael help you keep your car in top shape.
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August 2024 by Rita Coughlin
They always make time to service my car. They do their best to help me save money.
They are always busy for a reason.
Thank you R. Coughlin
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August 2024 by Bill Leszinske
I loved the fact that I could register over the web, and get a committed service slot in a few hours.
Team texted me pictures of the inspection and the work they did, linked to the checklist of work items.
Approving additional work and parts was super easy. I could approve it on my phone, and not have to interrupt my meetings with a phone call.
Highly recommended.
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August 2024 by Patrick Billquist
I took my 2011 ML350 into Foreign Autohaus with 2 issues, a “clunking” noise on heavy acceleration and intermittent issues with the key turning on. The service advisor got back to me at the end of the day to tell me they hadn’t spent much time on the car but the problem is the CV axle and will need to be replaced. I asked if he was sure it was not the differential or transfer case. He seemed to get defensive stating he had been around cars for a very long time and that is definitely an axle noise. He called me the next day to advise me the problem was the transfer case. He expressed that this would be an expensive repair and should consider that as the car is older and has 185k miles. The recommended repair was to change out the transfer case. The estimate was over $6000. The transfer case itself was $4600 (the Mercedes MSRP). While that is expensive, it didn’t surprise me. What did surprise me were the other quote for some other parts to complete the repair.
The root of the problem is a stretched drive chain in the transfer case, which the tech noted. The part is $100 for a Borg Warner replacement. This type of repair is more for DIY people who understand the risk of repairing an internal component. It would be good if there were options other than what Mercedes charges. For instance a rebuilt transfer case in my case.
When Rafael saw my initial review, he called me to better understand my concerns and perspective. It really showed me he is a conscientious business owner and wants to take care of his customers. I also learned he will work with me on repair options. This is important on an older vehicle when it’s ending its utility. I will certainly give Foreign Autohaus another opportunity in the near future.
The ignition key problem was never investigated.
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August 2024 by Peter Holmes
Great experience all around. Brought my mom’s Mercedes in for a long overdue tune up snd overhaul and it was all tackled perfectly. Quick clean and smooth. The 2003 car runs better than it has in a long time. Going back for sure.
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August 2024 by Sheena Shaw
I brought my Mercedes to Foreign Autohaus with a non-functioning CarPlay system. Their team not only diagnosed the problem quickly but had my car back to me in record time.
Having dealt with various car repair services in the past, I can confidently say that Foreign Autohaus is in a league of its own. Their specialized expertise in foreign cars, particularly Mercedes, is apparent in every aspect of their service. The quality of their work is simply unmatched.
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August 2024 by Sherri Donlon
Quick, courteous, professional and very knowledgeable!! We’ll definitely go there again for any service needs!!
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August 2024 by Kenny Foster
Absolutely pain-free and professional service. Thank you
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July 2024 by asgar khosravifar
I got appointment and went there . the worker back the desk, told I don't know why my buss gave you an appointment we don't have experience about the Tesla. But you have to pay $395 for diagnostic. I didn't accept because Tesla dealer have asked me $330 for repairs, but he asked me $395 for only diagnostic plus repair. I came back with out repairing and loosed my time.
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July 2024 by Maksim Pazyuk
Fast reliable got me in and out and in time to make it to the Neillo Concourse
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July 2024 by Russell Oto
Very well communicated problems
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July 2024 by Jack Hinson
Fast service with documentation, great communication. Recommend for any BMW service
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July 2024 by Gabriella Bendana
I had a great experience with Foreign Autohaus. The service was quick, and the billing was transparent. I have always received the best customer service whenever I come here. I Highly recommend bringing your vehicle here. I know I will be back again. Thank you foreign Autohaus!
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July 2024 by Don Brooks
Very convenient. Pricing for my vehicle was fair and they were efficient and fast.
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June 2024 by Mike Bliss
You were unable to perform the work we needed done. Thanks for trying.
