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February 2024 by Rick Craine
Get whatever they quote you in writing!!! They completely screwed up my plan, told me it would stay the same but in reality it went up to $650 for 1 month and additional $100 per month after that. But don’t worry, they gave me a one time $50 credit so that should make up for it!
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February 2024 by Shaq Robinson
Great experience!
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December 2023 by Matthew Marsh
I went in a few days ago and the lady (think her name was Madison) helping me out was really patient with me. Helped me pick a new phone and everything ?
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December 2023 by Michael Angelo Delpino
What an experience, professional and technical service. Madison was super efficient thank you and you will have a customer for life…
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November 2023 by Heidi Maunder
Went in to store for help with porting a number off of AT&T to a new carrier and Melissa H, the store manager went above and beyond to assist us. She was knowledgeable and walked us through every step and made sure the process was completed successfully before we left. We still have 3 lines with AT&T and will be keeping those because of her spectacular service. Thank you Melissa!
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October 2023 by Janine Gonsiorowski
Jacob went over & beyond to assist with my new Apple IPhone SE, 3rd Gen, 64 GB. He put together my phone with a shield for protection, case and emptied my old phone and transferred everything to my new phone. No stress for me. He was the only one there, handling 3 people, while keeping his composure. He needs a raise and recognition for all his hard work! ?
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October 2023 by J C
Went to this location today to deal with a phone bill issue that ATT had screwed up on. Jacob was very professional and helped me sort out the mess. I am overall happy with this location and would recommend working with Jacob.
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September 2023 by Gavin White
Wow i would leave a -5 start review if i could but only if i could post the video of what just happend in this store . if your the owner of this store or the director of the eldorado hills store for att rather your a dealer or not please message me or email me i would love to talk and show you the video i have of how your employee just disrepected my family and laughed in our faces this is disgusting i will never ever shop with you guys again unless this is fixed i have worked as a manager in wireless for a very long time and just want to bring to light what just happen i went in there to buy a new phone and he told me he could not help me and he had something else to do at exactly closing . anyway no need to slander the company for this one employee behaviors please get ahold of me when you can i will be following up with my fellow sales peers and managers to show how not to treat a customer .
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September 2023 by Mary W.
Sunday approximately 2:20pm, went to the store to purchase multiple cell phones and accessories. The doors were locked. No signage stating employees were on lunch. Store hours posted on door indicated they were open, poor experience all around from in store to online shopping.
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August 2023 by Calista Cunningham
I processed a trade in phone at this store and they lost it. Att corporate had no record of the trade in. I have been trying to get ahold of the store manager, only to be told multiple times he will get back to me with no response over multiple days. I called and waited on hold for 30 minutes only to find out he just stepped out for lunch, and will return my call when he can. No response. Beyond frustrating. I have also had to call att every month since switching in April because my bill has had erroneous fees. They might promise you a smaller bill than their competitors, but I promise you it is not worth it and is a complete lie!
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June 2023 by justin earwood
Switched over from Verizon after nearly 20 years. Rico made the experience a great one and we are happy that we switched. Love the new phones and watches! All the staff here are helpful and friendly!
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June 2023 by Chuck Kight
Best retail experience in a long time, friendly, professional and efficient. Rico and Shaq were personable and made the whole experience painless. Good parking and clean store.
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June 2023 by John Kight
Great experience, Rico and Shaw helped us purchase two i phones. Professional, accommodating and quick. The best experience I’ve ever had a phone store.
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June 2023 by Ann Kight
Rico and Shaw were very friendly, knowledgeable and provided us with excellent service. Thank you gentleman!
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May 2023 by Keith Biggers
Very disappointed with lack of customer service. Dropped in at 3:45pm and found the doors locked with “Out to lunch. Come back in 45 minutes.” How about putting a return time on you sign instead.
