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February 2024 by Naji Kerab
the line was to outside the doorno employees all busy doing other unhelpful stuff
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December 2023 by Adelle C
I came in around noon and there was a line almost out the door, and there were only 2 tellers. I have literally never been to a Wells Fargo that is properly staffed with enough tellers. The employees are very kind, but Wells Fargo as a whole needs to hire more people. This is consistently a problem no matter what time of day I come in. Really disappointing experience every time I have to go into the bank. :(
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October 2023 by Emmy Kam
My appointment is at 10:30am on 10/20/23 at 9800 San Pablo Avenue, El Cerrito Branch to open a new account. I have been waiting until 10:40am, no one services me. One of the banker keeps telling me to wait and don’t want to do his work. He is holding a cup of coffee and walking around branch. I feel so disappointed. I finally left the branch. Their customer service is awful ?; very bad. If you cannot make it on time, don’t let people making the appointments. My time is important too.
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September 2023 by Jason Cornell
Like many others said, there are always only 2 tellers working during the busiest hours. It’s frustrating. It’s every time. There are usually 4-6 bankers at their desks, 2 tellers, and 2-4 people walking around in the back. Why doesn’t Wells Fargo management do anything instead of just saying the same thing in the replies? Is it that they can’t find enough workers? That would at least help explain. If you are ever in need of a quick transaction, don’t come here. Plan at least 30 minutes out if your day. Very similar to the slowness at an AT&T store.
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July 2023 by James Mason
Ugh! Hugh lines. Only two tellers on duty (out of 9) during peak hours. And each customer spends a median of 8 minutes at a teller (not counting time in line).Hire more tellers during peak hours, or bring bankers over to help... If there was stuff we could do as the ATM we'd already have done it.
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March 2023 by Tony
This bank is such a piece of garbage. There is a 30-60 min line out the door 50% of the time it is open. There is zero urgency inside as this is happening. It's Wells Fargo, so I don't expect much concern for human suffering, but this place is especially calloused.
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February 2023 by Thomas C.
I try to avoid this particular Wells Fargo bank in the El Cerrito Plaza as much as possible because of the very slow service and constant long lines. This recent trip saw a line of half a dozen customers in line to the entry, and only two windows open. There was a white hair Boomer on one window telling the teller her whole life story for half an hour. Totally oblivious she was holding everybody up in line. They should have a special hour at the bank just for senile old people so they don't waste other people's time! This one teller served just one customer and the other teller worked the whole line, where was the branch manager on duty? This is unacceptable for a bank to have long lines because they don't have a special hour or window just for geriatrics which there's a lot of here. Other customers have things to do instead of wasting time in a long line!
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February 2023 by Jay C.
I have never felt more insulted, discriminated and disgusted. This manager needs to be re-evaluated and demoted to a position she can comprehend. I requested management because the teller was unable to perform the task I requested( first sign of poor leadership) the manager comes over after being briefed about the situation and returns to regurgitate the exact false information the teller told me. When I asked why she wouldn't perform the task she has the ability to overwrite, she reverted to stating she could but wouldn't. I asked for an explanation and she couldn't come up with a valid reason other than she didn't feel she wanted to.As a long time, good standing customer of the bank , with funds and facts to prove she had enough information to make a decision i immediately felt the discrimination. She was basing her decision off of my age, attire, gender and ethnicity. Had I been someone who looked " the part " she would have had no issue clearing the issue. I request a review of the incident, and an answer. Never forget you work for the customer not the other way around ms. Ruiz
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January 2023 by David T.
There were a lot of bankers sitting around and doing nothing. We waited for over 30 minutes for a simple question. I will close all my Wellsfargo accounts as soon as possible.
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November 2022 by Keven Reyes
Literally longest wait over. Got 7 people standing around in the back joking around talking while 2 bank tellers are trying to take care of this line. Worse Wells Fargo I been to. Took 20 minutes to get serviced
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October 2022 by Ben R.
Been a WF customer for at least 20 years now and never really had an problems. I went into make a cash deposit and it felt like I was bothering the teller. At the end of the transaction Isabel, the teller tells me to use the atm next time. I tell her I don't want to wait to put in multiple items in the atm and then she proceeds to tell me the atm can take up to 30 cash/checks at a time and I only had 45 so it wouldn't take me that long. Really got the feeling she doesn't really care too much.
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August 2022 by Benjamin Warner
I've tried to stop by this branch multiple times and there is always a huge wait so I just end up leaving in frustration. Today, this was again the case, and when I peeked inside there was only ONE teller working with a line of 20+ people.Update: one day later, my partner tried again, this time in the morning. Same issue.And Wells Fargo corporate, please stop telling us to email you the same complaint. You can forward these complaints yourself...
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August 2022 by Steven Chiok
Nine employers running here and there. Eight customers in line. One teller??
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July 2022 by Courtney D.
I've been a customer for 12 years... 12 YEARS. This is honestly the worst branch I've been to. There is always a line the corner and only one person at the counters. Anytime I with an associate they are unhappy and short tempered by simple questions like, "may I make change." They all follow different policies and rules and can never give a straight answer. If you need to go into the branch, I don't recommend going to this one.
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July 2022 by Michael W.
The service at this branch is abysmal. I went there on 6/30 because I received an email that my plan was going to change. I had not requested, approved or authorized any changes. The new plan requires $250,000 minimum or a $35 monthly fee and right now I pay no fees with a $50,000 minimum. When I got there I stood by the front door for 4 minutes before I was acknowledged. A few employees walked by with their heads down and didn't attempt to make eye contact I explained the issue and the lady said stand in line 4 and she will help you. I waited for 22 more minutes and then when I explained issue again she has a manager come over and he pulled up my account and tried to tell me it might be a better plan. He didn't do anything to resolve the unapproved plan change. He said I would have to make an appointment and come back. I saw that they had 2 windows open with at least 5 employees back there. There were 3 people just talking. There were also 2 men near the side entrance just talking to eachother and not helping anyone. One of those men had time to walk over and pet a dog. I expressed my wanting to correct the banks fraudulent unapproved mistake. He said he would have someone call be that day by close of business to fix. He confirmed my can be reached number and I left. I still haven't received a call 2 days later. I have returned there both 7/1 & 7/2 and the lines were out the door so I didn't even try to wait in line all over again. I have been a customer for 37 years and can't believe I can't get their unauthorized plan change fixed. I will make another attempt to actually get helped there on 7/5 and may just need to speak to their district manager or transfer all of my accounts to one of my other banks. This is the same branch that just a few years ago tried to get me to open some ghost accounts. They asked to to open additional saving and checking accounts. I told them I didn't need them and they said you should take them. They informed me that I don't have to ever put any money in them and can cancel them after 6 months. I declined
