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July 2024 by Jay Dee
People have very people when I have there. They are many busy, true that is. Safe person on there. Safety good. Can use ATM outside or indoor.
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March 2024 by Shane Taylor
Came by to open an account, employee is rude and condescending. Avoid this bank / branch.
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March 2024 by prabin sharma
No wonder why this place/bank has such a low rating . Please train your employees very well and give them a more knowledge about costumer service. Its a pain to open a bank account. It took me 3 times / appointment to open a bank account. You employ don’t want to give a 300 sign in bonus which is explained pretty much in a simple way in online . Why they find it so hard to give a correct answer???? Seems like they hate dealing with new costumers who is up there for creating a new account.
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March 2024 by Patricia H.
It's Saturday & the line to get into the building for teller service is around the building!! Either get more people to work on Saturday (for more than 3 hrs) here at Ek Cerrito or get neighboring branches to open on Saturday!!!
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February 2024 by Naji Kerab
the line was to outside the doorno employees all busy doing other unhelpful stuff
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December 2023 by Ross S.
Went in last week and there was only one Teller open and a line of about 15 people. Not wanting to wait 30-45 mins in line, I decided to come back this week, and today there were two Tellers open but the line was about 20 people. A man in a suit passed me, and I assumed he was the manager. I asked him when would be a good time to come when there wasn't such a long wait. He said that now is a good time and that it gets worse later in the week. I asked him why the short staffing, and he said it was because of other branch closures and that there were struggling as a result. I again left without doing my transaction.
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December 2023 by Adelle C
I came in around noon and there was a line almost out the door, and there were only 2 tellers. I have literally never been to a Wells Fargo that is properly staffed with enough tellers. The employees are very kind, but Wells Fargo as a whole needs to hire more people. This is consistently a problem no matter what time of day I come in. Really disappointing experience every time I have to go into the bank. :(
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November 2023 by Cathi M.
I've always had good customer service at Wells Fargo whenever we've had bank business to discuss.
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October 2023 by Elias M.
This place always has 1 bank teller with a line out to the the door, there are workers walking around just watching the slow ass line move. Takes 30 minutes to an hour to do a simple task
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October 2023 by Emmy Kam
My appointment is at 10:30am on 10/20/23 at 9800 San Pablo Avenue, El Cerrito Branch to open a new account. I have been waiting until 10:40am, no one services me. One of the banker keeps telling me to wait and don’t want to do his work. He is holding a cup of coffee and walking around branch. I feel so disappointed. I finally left the branch. Their customer service is awful ?; very bad. If you cannot make it on time, don’t let people making the appointments. My time is important too.
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October 2023 by Emmy K.
awful customer service, I have appointment at 10:30am to open account, sitting in the lobby waiting for my appointment until 10:40am, still no service me. Don't go to that branc, it is wasting your time
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September 2023 by Jason Cornell
Like many others said, there are always only 2 tellers working during the busiest hours. It’s frustrating. It’s every time. There are usually 4-6 bankers at their desks, 2 tellers, and 2-4 people walking around in the back. Why doesn’t Wells Fargo management do anything instead of just saying the same thing in the replies? Is it that they can’t find enough workers? That would at least help explain. If you are ever in need of a quick transaction, don’t come here. Plan at least 30 minutes out if your day. Very similar to the slowness at an AT&T store.
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September 2023 by Kris B.
Drive thru ATM is ok but don't come here at 11am in a weekday. Obviously everyone is coming during lunch but wouldn't you staff accordingly? Why don't banks have a "take a number" ticket system so elderly customers can sit instead of standing in line. Let everyone just relax until their number is called. Khalid is awesome - was very nice trying to help my father with his credit card payment.
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September 2023 by Charlie R.
Waited in line for over an hour. The line went to the parking lot. The time was between 12-1pm. Not sure if the bankers were on lunch so I came back around 1:30. Waited in line another 30 mins and gave up. Drove to the location in Emeryville and noticed the line was empty. One of the bankers told me they only have one teller and they'll be back at 2:30. Very unsatisfied with this slow service
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August 2023 by Tenzin Noryang
Service sucks!
