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December 2023 by Ross S.
Went in last week and there was only one Teller open and a line of about 15 people. Not wanting to wait 30-45 mins in line, I decided to come back this week, and today there were two Tellers open but the line was about 20 people. A man in a suit passed me, and I assumed he was the manager. I asked him when would be a good time to come when there wasn't such a long wait. He said that now is a good time and that it gets worse later in the week. I asked him why the short staffing, and he said it was because of other branch closures and that there were struggling as a result. I again left without doing my transaction.
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November 2023 by Cathi M.
I've always had good customer service at Wells Fargo whenever we've had bank business to discuss.
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October 2023 by Elias M.
This place always has 1 bank teller with a line out to the the door, there are workers walking around just watching the slow ass line move. Takes 30 minutes to an hour to do a simple task
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October 2023 by Emmy K.
awful customer service, I have appointment at 10:30am to open account, sitting in the lobby waiting for my appointment until 10:40am, still no service me. Don't go to that branc, it is wasting your time
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September 2023 by Kris B.
Drive thru ATM is ok but don't come here at 11am in a weekday. Obviously everyone is coming during lunch but wouldn't you staff accordingly?Why don't banks have a "take a number" ticket system so elderly customers can sit instead of standing in line. Let everyone just relax until their number is called. Khalid is awesome - was very nice trying to help my father with his credit card payment.
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September 2023 by Charlie R.
Waited in line for over an hour. The line went to the parking lot. The time was between 12-1pm. Not sure if the bankers were on lunch so I came back around 1:30. Waited in line another 30 mins and gave up. Drove to the location in Emeryville and noticed the line was empty. One of the bankers told me they only have one teller and they'll be back at 2:30. Very unsatisfied with this slow service
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February 2023 by Thomas C.
I try to avoid this particular Wells Fargo bank in the El Cerrito Plaza as much as possible because of the very slow service and constant long lines. This recent trip saw a line of half a dozen customers in line to the entry, and only two windows open. There was a white hair Boomer on one window telling the teller her whole life story for half an hour. Totally oblivious she was holding everybody up in line. They should have a special hour at the bank just for senile old people so they don't waste other people's time! This one teller served just one customer and the other teller worked the whole line, where was the branch manager on duty? This is unacceptable for a bank to have long lines because they don't have a special hour or window just for geriatrics which there's a lot of here. Other customers have things to do instead of wasting time in a long line!
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February 2023 by Jay C.
I have never felt more insulted, discriminated and disgusted. This manager needs to be re-evaluated and demoted to a position she can comprehend. I requested management because the teller was unable to perform the task I requested( first sign of poor leadership) the manager comes over after being briefed about the situation and returns to regurgitate the exact false information the teller told me. When I asked why she wouldn't perform the task she has the ability to overwrite, she reverted to stating she could but wouldn't. I asked for an explanation and she couldn't come up with a valid reason other than she didn't feel she wanted to.As a long time, good standing customer of the bank , with funds and facts to prove she had enough information to make a decision i immediately felt the discrimination. She was basing her decision off of my age, attire, gender and ethnicity. Had I been someone who looked " the part " she would have had no issue clearing the issue. I request a review of the incident, and an answer. Never forget you work for the customer not the other way around ms. Ruiz
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January 2023 by David T.
There were a lot of bankers sitting around and doing nothing. We waited for over 30 minutes for a simple question. I will close all my Wellsfargo accounts as soon as possible.
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October 2022 by Ben R.
Been a WF customer for at least 20 years now and never really had an problems. I went into make a cash deposit and it felt like I was bothering the teller. At the end of the transaction Isabel, the teller tells me to use the atm next time. I tell her I don't want to wait to put in multiple items in the atm and then she proceeds to tell me the atm can take up to 30 cash/checks at a time and I only had 45 so it wouldn't take me that long. Really got the feeling she doesn't really care too much.
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August 2022 by Thomas B.
What an absolutely pleasant experience. Jersey, our teller, was charming, welcoming, smiled (for real), and went the extra mile for my wife and I. This is why we choose Wells Fargo for not only our savings, but also our investments. Everyone we deal with on any level is highly trained and puts the customer first. It's never a waste of my day to physically to go down to the branch. Great parking, uncluttered clean branch area (I'm handicapped), and plenty of parking. We are always greeted coming in, and offered assistance or directions for service. Every employee we have had contact with from the begining, has shown us old-fashioned respect and made us feel important. Thank you so much Team Wells.
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July 2022 by Courtney D.
I've been a customer for 12 years... 12 YEARS. This is honestly the worst branch I've been to. There is always a line the corner and only one person at the counters. Anytime I with an associate they are unhappy and short tempered by simple questions like, "may I make change." They all follow different policies and rules and can never give a straight answer. If you need to go into the branch, I don't recommend going to this one.
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May 2022 by D K.
This review is for the drive up ATM. (I had my blind dog, Iggy, with me and he gets really anxious when I leave him in the car even for a couple of minutes so I always have to do drive-through). I don't bank at Wells Fargo. I did for 20 years but stopped when they started bilking their customers. But I do use this ATM as I now bank with a credit union that reimburses me the service fee. This ATM is always clean and stocked. The location is easy-in an easy-out. The only problem with this particular visit was the idiot walk-up guy that was too lazy to go 20 feet around the corner to the four unoccupied ATMs.
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April 2022 by Mayrelina P.
Is my bank for long time no problem My family love it is very good am god social service they look for you comfort....
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January 2022 by Esther H.
Lydia was wonderful to work with. Although she was very professional & thorough, she was also extremely personable and caring. Lines formed out the door and she would go out of her way to invite people inside and out of the cold. My mom now has her own account and it will make her life much easier.