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February 2024 by Jason C.
This Walgreen's store in El Cerrito is a real shit hole of a store, especially their rude ass customers and fuckin employees. Last night I had a very rude experience, where an ignorant asshole customer who was ahead of me in line had snickered at me for no fuckin reason. Then it had got worse , where the slow ass cashier had picked up on the incident , then started acting rude snickering at me. I wish I could have got out of that line, but hers was the only one that was opened, so I had to bear the brunt of her rudeness once I finally got up to the checkout. Never in my entire life have I been treated so rudely. You have just lost a real good loyal customer.
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February 2024 by Joseph P.
Always looking trash filled outside, always transients outside asking for things. Lots of theft based on the appearance of the building and merchandise being locked up. For the past 5 months the machine to do passport photos has been down. It's a huge inconvenience to those who need to come and get things done in the community.
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January 2024 by William B.
I've been on hold with the pharmacy for over 18 minutes. It's not even lunch time. Hire more people or teach the employees you have some basic customer service skills. Blows my mind that this place operates like this.
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November 2023 by Mirella Esparza
We had scheduled flu vaccines for 2 kids and 4 COVID boosters for the 4 of us. They were quick and everything went nice and smooth. It was perfect!
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October 2023 by Jamila C.
I honestly feel for the staff who work here. This location is very dirty, the conditions that the employees are existing in are appalling. The employees are usually nice, but the shelves are half empty and the floors and facilities are very dirty. How often is this location cleaned? This is a perfect example of not caring for a location based on the location in a community that's less valued by big corporations. Avoid this location.
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September 2023 by firstand lastname
after what i witnessed yesterday by that selfish indian employee cutting up and FORCING the security gaurd to act undignified im glad they are going out of business
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September 2023 by Derek L.
Ordered some items from Ikea to be picked up here. Went to the fed ex counter as instructed in my email. Employee Joseph Simons was helping me. His first response was we are not a fed ex we are a walgreens. I pointed to the sign above his head that said fed ex. Then he said there were no deliveries today so we don't have your packages. I told them it came in a few days ago. And then he said we don't hold them long and it's not longer here. All while not even checking a thing. I then said ok, but asked him for his name and then he decided to ask me for my tracking number which isn't provided with Ikea. He then finally asked me name and said the package is here. Had I listened to him the first time I wouldn't have gotten my package. What's so hard about checking and trying to help a customer instead of just telling them it's not there? based on the reviews Walgreens probably doesn't care. If it wasn't an option for Ikea pickup I probably wouldn't have come here.
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August 2023 by d k
The pharmacists here are excellent. But Walgreens as an institution is horrible, with inconsistent and inaccurate prescription refill procedures, and this store is not particularly well kept.
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August 2023 by Amina Bell
I am upset this Walgreens did not open on time and had one of their employees standing outside and she looked upset as well
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July 2023 by Mo C.
I'm writing a review for the front desk service at the pharmacy. The lady at the front desk was super unprofessional, I came in for my shots with an appointment the day before, and she just left us waiting for an hour before I had a chance to even talk to a pharmacist. What is the point of having us make an appointment online if we're just getting an hour wasted? Any other pharmacy would have spared 10 seconds to give us a heads-up on how much time this process would take, so disappoint about this. In the other hand, the pharmacist who performed the shots today was pretty knowledgeable and helpful, he gave a thorough explanation on all that I needed to know about the vaccines.
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July 2023 by Andrea S.
I have been coming to this Walgreens Pharmacy for almost 10 years and while it's never been my favorite location, it's the only one with a drive thru pharmacy near my house. I have stage 4 metastatic breast cancer and I had called to check on the status of a drug that my oncologist had just called in. I asked when I'd be able to pick it up, asked a couple of questions, and within about 90 seconds this male pharmacist (and his arrogant, dismissive, and arguably misogynistic attitude) brought me to tears. Sir, I'm dying of cancer and am on roughly 27 different prescription medications. A little empathy goes a long way. Walgreens, is this one bad apple? Or is it your policy to make metastatic breast cancer patients cry.
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June 2023 by Apollo E.
Pharmacy is terrible. Hours say they should be open, but they are closed "due to staffing issues." Call the pharmacy on the phone, and they regularly just lift the receiver and drop it again to hang up on you. If you do get through, they sound thoroughly irritated with you from the get go. They notified my provider about a refill request; my provider told me there was still a refill left. Oops, yes, Walgreens admits yep, there is one, oh well guess we'll fill it -- that was 4 days ago.
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May 2023 by HAMZA EL OUARDI
Very bad customer service, no body cares.I wanted to get some stuff from the cosmetic department and I needed some help,I asked but no one responded I waited for 10 minutes and I went back home without buying anything.
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May 2023 by Kimberly Cozzi Stewart
El Cerrito store Larry is no help he treats people like it's a problem to do his job. My credit card was charged $65.75 for a prescription I have med I cal. I asked him to refund it and he refused to look into it for me terrible customer service
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April 2023 by Bahvee V.
The staff person was very kind courteous and professional but my passport photos were horrific. The spot where they take photos is so dark I look like a raccoon. He showed me the photo (I'm a professional photographer), and I suggested to pop on the flash, he said no flash allowed. If this is the case then how about turning on the lights in the store? I should have gone to the Walgreens in San Pablo, my last passport photo there was brilliant. Don't get your passport photos here you will be sorry with the quality of your mugshot.