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March 2024 by Kristine H.
Since U.S. Bank merged with Union Bank in June of 2023, I have not had access to Bill Pay. U.S. Bank is paying my bills as they were set up before June 2023 when my account was still with Union Bank. However, I am unable to make any changes whatsoever. I cannot change the amounts currently being sent to my creditors. I need help choosing an account to complete any bill pay transaction. I cannot set up a new bill pay. I cannot have an individual paid with a paper check because I supposedly have what they call a safe debit account. All of these problems are new since U.S. Bank took over. I called U.S. Bank on January 17th, 2024, and was told they would submit a ticket to have it fixed internally. Nothing changed. I called again on February 24th and was told they would expedite the claim. Nothing changed. I called for the third time tonight, March 2nd, 2024, and once again, I've been told it will be fixed by Wednesday. I've had it! If they can't fix this by Wednesday, March 6th, 2024, I will close my account and move my business to another bank. In the meantime, I'm researching alternatives.
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January 2024 by Antionette J.
I open savings w cash job close came put in instead 6 days clear 2 days it did mad available they decide close out whole account sent letter where count still open with deposit amount by end week letter came made decision to keep deposit cause check cleared to fast wasn't honored no wonder your having problems no customers close down scam bank
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December 2023 by r l
As a former Union Bank customer (US Bank acquired them) I am about to be a former US Bank customer. Made a large deposit from my other account and they are holding it a full week after the deposit was taken out of other account. If I wire funds they charge a fee and I am limited in the amount on mobile deposits per week that are less than my weekly spend. Idiots running this bank.
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September 2023 by Nicholas Genova
Non-responsive, lack of communication, not knowledgeable, and rude are a couple attributes of this branch. Entire staff, including the manager, provides a very poor level of service. I am looking to move my accounts soon as I have the time.
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May 2023 by Erin Douglas
Just got a call from this branch. Repeatedly asking for my husband to speak about a business matter since he has a mortgage with them. I explained that WE have a mortgage and that WE have entered my contact info for a reason. She finally began to treat me with a little dignity and it turns out it was just to try to get him to sign up for a credit card. What year is it again?
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February 2023 by sir yowdy
Professional customer service. A branch that is well managed.
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January 2023 by Gregory Poole
Great little bank branch.Haven't had any negative experiences. Every teller as been super friendly and brings a bit of personality to each transaction. Very happy here with there seevice.
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September 2022 by Savvy Issha
On August 31,2022 btwn 1:30pm to 2pm!Is USBANK UNDERSTAFFED. It seems like there is minimal AMT of staff to assist any customers. I was here to make a simple deposit but it felt like pulling teeth. The mgr asked do you want me to help you?I said not really but I may need you,too. He said,Do you want her to help you. I said I think it's going to be awhile so that's why I came over to you.He said, You can wait for her. Since that's who you go too. Oh he says so now you want to come to me. Well I went up to him becoz he seem to be only one available. At the time there were no other customers an he seem to be the only staff available.He doesn't seem like he wants to help anyone.Based on my experience I may seek to do business with other banks instead.
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August 2022 by Savvy I.
Is USBANK UNDERSTAFFED. It seems like there is minimal AMT of staff to assist any customers. I was here to make a simple deposit but it felt like pulling teeth. The mgr asked do you want me to help you?I said not really but I may need too. He said,Do you want her to help you. I said I think it's going to be awhile so that's why I came over to you.He said, You can wait for her. Since that's who you go too. Oh he says so now you want to come to me. Well I went up to him becoz he seem to be only one available. At the time there were no other customers an he seem to be the only staff available....He doesn't seem like he wants to help anyone.Based on my experience I may seek to do business with other banks instead.
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April 2022 by Robert Locke
If you own a small company and need your money I suggest you avoid this bank at all cost they are holding a check for seven days after they told me it would be available tomorrow I explained I needed the money for operating expenses and they said by law they can hold it seven days so that's what they are going to do
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March 2022 by Lara Patton
Rude and unprofessional
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February 2022 by Andrew Jackson
Absolutely the worst establishment somehow still In operation.
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October 2021 by Chandelier M.
I literally had the worse experience here. I came in contact with a guy name Kevin at the i bank inside SAFEWAY he was extremely rude!! I made a transaction and he refused to give me a receipt, I even attempted to open an account he said they were to busy . I tried requesting an appointment he waived me off and told me to look online. Never mind ! I'll take my business to the credit union!!
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September 2020 by Windin S.
I came in with a transaction involving an estate and affidavits, so it is the kind of banking I'd normally expect to do at a sit-down branch. My first fear when I saw this US Bank was in a Safeway was that this would turn out half-strength and geared to handle consumer bank card issues. Instead I got a teller who was friendly but also obviously able to handle bank matters of medium complexity. I didn't get everything done that I wanted to get done because of paperwork issues, but even there she was diplomatic.
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February 2020 by J Torres
I always have a great service but lately there's a younger teller and she's very rude, she needs a smile and some sugar because she seems always grumpy. The other 2 ladies are nice, as well as the gentlemen and I'm glad this branch closes at 7 PM on weekdays
