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December 2022 by Jonjon Selin
Contrary to what the website says, this location DOES NOT have a 24 hour key drop box. Don’t drive across town at the end of the day like I did.
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August 2021 by David H.
Turning in a 16' truck, I went to customer service and handed over the key after a short wait in line. The young lady went to check the truck then came back and filled out her paperwork. Since I had insurance, they didn't worry about the dent I had made. She told me there was an extra charge for lateness (I arrived 5 minutes late) but it was up to Penske to charge me. They never did. Overall I felt Penske treated me like a valuable customer.
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October 2020 by Chesley C.
Horrible!!! This Penske rental is out of the Home Depot Store. First they couldn't find the keys, then they couldn't release the truck because they were all signed out, then there was a beeping noise in the truck that the service rep didn't recognize (air brake beep) then she couldn't find our contract proving the rental was pre paid. An hour later I decided to pay again just so I could get the truck and get to my job (an hour late)I was never instructed or told of additional charges. When I dropped off the truck I was told I had to pay 98 dollars for gas. After several attempts to charge me, the service rep told me they couldn't get into the computer and that I could go. The next day I had a 175 dollar charged to my credit card. I went to Home Depot to ask what the charge was for and that said it was a gas charge. Penske and Home Depot have horrible customer service, horrible communication, horrible organization and did nothing to help me with any of the above issues.If you need to rent a truck, rent from Ryder or U-Haul and go straight to the rental company, don't use a middle man or third party
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October 2019 by Drago J
Too many issues of truck availability, customer service over the phone was poor. The rep wasn't enthused or helpful. Very stoic sounding!
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May 2019 by Kevin Jensen
Expected a higher price as I had called around I think penske has the best deals that I have found it was $29 for 24 hours plus 49 cents a mile let me know if you find a better deal for a 16' Box trap
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March 2019 by Chris O'Sullivan
Good quality trucks and easy to rent.