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November 2023 by Landry Wildwind
Helpful tellers and bank officers, good on line too.
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September 2023 by Kris B.
No waiting, completely empty- just staff Alfonso is super helpful Mechanics Bank is a small town, homey bank. My parents have used them for decades.
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August 2023 by cheese wedge
Terrible service.
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March 2023 by Greg Osterholt
This bank used to be the best like everything else that follows wokeism policy’s this banks managment at the top is so bias, I was a member since eleven An just because I got irate for constantly renewing my debit card they didn’t like it An kicked me out of being a member, kind of sounds familiar, the old tweeter ways, sensor my voice, this bank grew for corporate An not for customers
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September 2022 by Anton S.
Horrible company, they STOLE my Nissan Rogue Sport 2020 that bought with my cash money at WA State Public Auction. I paid $25,000 for the car, I have WA state title in hand with my legal owner name. I have the keys and the title but no car. Mechanics bank don't care, they don't pick up my calls, and they are hiding my car. They didn't report the car as repossessed as they should have done by the law. So when I filed the report of stolen vehicle, police could not find the car. When I told to the police that the bank stole it, the Mechanics bank lied to the police and send them old not valid title to take down the report of stolen vehicle. I went to the bank office to resolve and they just attacked me verbally and accused me of having fake WA title and stated that Washington state is doing criminal title washing stuff. Then they humiliated me and kicked me out of their property. As of now I lost $25,000 and they won't give my car back.
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August 2022 by Antonio Tamayo
Wanted to change a typo on my debit card name. Was told to take a seat in the waiting area. I did, I was alone. The workers in the cubicles were chatting it up (no problem) figured they were working on other things and would get to me when they could. A few minutes go by and another customer comes in straight to them and asked if they could help or if she had to wait (because I was clearly there waiting for help.) The lady in the cubicle told her to come right and take a seat. Completely blew me off. Either make a line system or tell your workers to pay attention to who’s in the lobby. SMFH. Couldn’t help but notice the customer she offered to help was YT and I was not. Either willful ignorance or bias. Whatever it was. Never coming here again.
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May 2022 by Reba Jane S.
I was waffling between ok and good for this experience. Overall, Mechanics Bank doesn't seem too keen on getting their customers business done and releasing them back out into the wilds. Tellers move slowly. They are allowed to do a limited amount of business. Back in the day when I was a teller, we were allowed to do anything new accounts could do. But we were quick and efficient. However, it's rare to see a branch with a line of more than 5 people and when I do, it's because the tellers can't seem to pick up the pace. It's like, once they have you at their window, they really don't want to let you go...because what will they do with the rest of their day? Same goes for "Platform" staff. Typing emails into their computers, waiting for an email response, more typing, scrolling, spacing, tap, tap, tap... tap. I only came here because any branch could handle my business except my branch because the scanner was broken and my transaction called for a scanner and email to Walnut Creek office. There is no back up in place for these sort of inconveniences. Or if the network goes down, better know your account number! Not on file! All signature cards, it seems, are archived. That's probably so you can do business at any branch. But wouldn't it be really cool if your home branch had a hard copy? I wouldn't have walked into this particular branch but they were close to another errand I had to do. After sitting, waiting for some response from Walnut Creek as to whether or not everything was okay, I suggested my leaving. If they needed anything else, I'd have to go home and get it anyway. So I left with the assurance I'd hear from them by the end of the day, which no one in the branch did. The person I worked with left early and didn't give or clue in anyone else as to what work she had that needed follow up. I had to call to see what was going on. It seems to me to be a backwards kind of bank. I don't do much brick and mortar banking anymore. I'm not use to this sort of run around. Is this normal? I would hope not. They do offer a very particular kind of account that I have to have to take care of someone. So there's a plus. That happened at the El Sobrante office and took considerable amount of time there, too. The office itself is open and spacious and virtually empty. Large free parking lot and right off of San Pablo Ave.
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March 2021 by Elvira F.
3 stars because the lady was nice. So I've gone to other banks no problem and have always been able to get quarters for my cash without having an account with them. Right next door there is a Wells Fargo who did it no problem and even told me I didn't need to wait in line just to get quarters. I was told they here they weren't allowed to exchange cash for quarters unless you had an account which is weird to me. I have a Chevron Credit Union account and they have a partnership with Mechanics that allows me to draw cash out without a fee but I can't go inside and get quarters? Just seems weird to me. Anyways, 3 stars because the bank lady gave me one roll of quarters even though I needed 2. Better than nothing.
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December 2020 by Peachess M.
The people who work here and at other branches are really great. Friendly people providing good service. As a corporation, ugh. You want to charge my business account a fee to deposit cash? That is possibly the lamest thing I have ever heard. It is beyond rude.
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December 2020 by Stewart S.
I have made two attempts to have the trust department give me a call regarding my need for a successor trustee. A week has gone by without a response. If you can't handle the small stuff, you can't handle the big stuff either.
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November 2020 by David Y.
I used to like the bank due to their surcharge free cash withdrawals. With a Checking Acct, if overdraw by 1 cent, the bank will charge 40 USD. They were pretty predatory in that dept.
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September 2020 by Tanis L.
This El Cerrito branch of Mechanic's Bank became my most frequented (home) branch when I lived in Albany. If I needed to make deposits while on break during work I would still use the Downtown Berkeley location, but otherwise this became my favorite spot to go. The workers were always friendly and helpful if I had questions or there was something wrong that I needed to fix on my end. Be it in-person deposits or withdrawals, or sitting down with someone to go over account details I never had a rude or demeaning interaction here.Parking was not an issue on any of my visits, though I made a point of coming at hours when it might be less busy. There is a small parking lot off the street along San Pablo Avenue that was easy to maneuver in and out of in my Toyota Corolla. This location also has an ATM on the outside of the building.
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August 2020 by Priscilla R.
I was having a really hard time getting the info I needed from the website and all it took was one call to Nancy McCarthy, the branch manager in El Cerrito and it got resolved. This is the reason I love Mechanics bank. The personal service is above and beyond what you get in any other bank...and especially the El Cerrito Branch!!!
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February 2020 by Xurke X.
I enjoy working with Nancy at this branch who is the branch manager and also the regional VP. She is kind, professional and always there when you need her. If you want a bank without any personal relationships, go to Chase, Well Fargo or Bank of America. If instead, you want to become a member of a local family then go to Mechanics Bank and see Nancy.
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February 2020 by Paul Earl H.
If you desire personal care and one to one consultation this is the Bank for you. In the world of advance technology and fast paced business with corporate banking being limited in providing personal care I highly recommend Nancy McCarthy and her staff to take care of your financial service needs.