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March 2024 by Stanimir K.
I rarely write reviews but this Home Depot absolutely deserves one. It provides a completely miserable experience on all possible levels: - It has an extremely dirty and disgusting parking lot - We had to wait for half an hour for someone to arrive and cut a piece of plywood (which was a 2-minute job) - We got an extremely overpriced delivery of two plywood pieces which we could not bring home with our car. We were ensured by the personnel that the delivery will be up to our apartment (after explicitly asking about that) - The delivery guys came 3 hours before the delivery time (arranged by Home Depot) - in a time when only my wife was at home - They refused to bring the pieces of plywood upstairs until they were especially tipped for that, in addition to the overpriced delivery fee (either they lied to us or the store personnel did) At the end of the day, an utterly miserable experience which I would never repeat.
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February 2024 by Hemant Patel
Limited number of employees. A lot of them just walking around talking to each other. Most items locked up. Good luck trying to find someone to help you.
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February 2024 by Veronica Castillo
I will say that I can see how the Home Depot has changed, the majority of items are locked up. However, I do understand why; it’s due to the high amount of theft. But, I would like to say that I appreciate how friendly and how proactive an employee was during our visit. Denene provided us with AMAZING customer service! I appreciate how thorough she was explaining the process of changing out the cabinets and counter tops for our home. At this moment, my husband and I will be placing that project on hold, but I did want to recognize the amazing job she did, with being super patient with us and answering our questions. Thank you so much! ☺️
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February 2024 by Brandon A.
Bathrooms are locked.. but makes sense due to the exterior encampments taking up a good amount of the parking lot. I was let in but this location is rough
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February 2024 by TravelTrekker
Shopped at this location for the first time in about 4 years. Wow, has It gone down. Parking lot. Super scary with people milling around outside through the lot and also just sitting in cars. I actually parked, got out my car, started to walk toward the store and just felt something wasn't right with the situation. Before I entered the store, I returned to my car to move it further in the lot, but closer to the front. Felt like a car break-in waiting to happen. Inside experience. Went to make keys, some of which needed an actual person to assist. However, the key machine was broken. Then, security kept walking behind as if to be keeping an eye on me when I was actually looking for store personnel assistance. Don't think I will ever go to this location again. Just doesn't seem safe for women.
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February 2024 by Damian b
The reason why is that I went to El Cerrito today and apparently they had some bins that was actually on sale for $10.98 For two bins And for the other one was only $9.99 it was a good Price soon as I got to the checkout stand for the big long bin. It run up as 2499. I took a picture not trying to argue with the manager. She said I’m sorry, but that’s not the right price but is actually tagged on that display unit is like this at the end of the day customers are always right no matter what but I will never come back to Home Depot again because it’s kinda crazy. That’s my price match Ace Hardware price matches target price match if you put the wrong item on the wrong price that’s not our fault and the crazy part about it. The manager her name is Angel , the store director made it clear that we had A lot of customers trying to get it for that price, but the tag shows it. I will post a picture later about it but like I said, I will never come back there again. I wear the shop Amazon.
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February 2024 by C&N Automotive
Great selection of Home Goods and repair items. Aggressive panhandlers and poor parking can be difficult. Went into purchase a chainsaw after waiting 45 minutes for someone who had been paged to her aisle we left and went to a different store to purchase item
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February 2024 by jonathan lopez
Good place to buy what you need at affordable prices
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February 2024 by Nellie Orozco
Janette was super helpful and had exceptional customer service. She went out of her way to help us. We greatly appreciate it. Ny was also helpful and had great customer service. This store has some of the best employees!
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February 2024 by Paul Roach
Can usually find what I need
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February 2024 by Ahmed Almurisi
That was great place to buy any thing about engineering or made your house batter and helpful worker is nice worker and cashiers and everything is really great ?
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February 2024 by Nikita Maksimov
Found everything I needed
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February 2024 by Chuy Bacca
Employees goodHad to just copy a key.
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February 2024 by Peter Pollard
Frequently miserable service, low stock, dirty, so much is behind a locked cover. But hey it’s close to my house! Hercules is better but further.
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February 2024 by Helena Suchel
19th January I visited El Cerrito store - puzzled and lost in big isles. I found very friendly helpers- Dorian from front desk and Norman from electrical department . It was so sweet and nice communication! They not just give me reasonable advice, but make my day ( evening) boys thank you!! Helena
