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March 2024 by Stanimir K.
I rarely write reviews but this Home Depot absolutely deserves one. It provides a completely miserable experience on all possible levels: - It has an extremely dirty and disgusting parking lot - We had to wait for half an hour for someone to arrive and cut a piece of plywood (which was a 2-minute job) - We got an extremely overpriced delivery of two plywood pieces which we could not bring home with our car. We were ensured by the personnel that the delivery will be up to our apartment (after explicitly asking about that) - The delivery guys came 3 hours before the delivery time (arranged by Home Depot) - in a time when only my wife was at home - They refused to bring the pieces of plywood upstairs until they were especially tipped for that, in addition to the overpriced delivery fee (either they lied to us or the store personnel did) At the end of the day, an utterly miserable experience which I would never repeat.
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February 2024 by Brandon A.
Bathrooms are locked.. but makes sense due to the exterior encampments taking up a good amount of the parking lot. I was let in but this location is rough
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January 2024 by Nicole M.
I believe her name was Nessa (she had a COACH patch near her name) at the customer service counter today January 15th around 1:45 was super pleasant and kind, she asked Adam to help me to my car, I had 8 huge bags of potting soil and my 4 year old with me. Adam was also super helpful and friendly, loaded the bags in the car for me. Thank you.
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December 2023 by Navid S.
Zero stars. Navigating the parking lot is like driving through a third world country. There are no spots available that aren't clear of trash and debris. People come here to dump out their garbage onto the parking lot. And parking spaces are already very limited due to all the people parked there just to stand around waiting for jobs to magically appear. It's worth the short drive to another hardware store.
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December 2023 by Vanessa H.
There was this lady name Kris the plant lady that work for Home Depot very sweet and helpful we asked her where the grills were and she showed us. The one grill that we wanted was really high up so she was asking her other coworkers to come and help but no one showed up she said she could try and do it her self but the grill was to heavy for her to get down. She is so sweet to go above and beyond to try and help us. I recommend Kris at this Home Depot. Thank you Kris for your wonderful customer service. At the Home Depot at El Cerrito in Richmond California.
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December 2023 by Jason Y.
First off, they don't have any lumber. Then I couldn't get anyone to help me. Waited an hour for someone and ended up leaving empty-handed. They refuse to pay their employees enough to get enough workers. They also only have self checkout and I couldn't ring up the washers I was going to buy so I'll never be back. Worst service ever. Plus it ended up being cheaper at Ace. I feel way better giving my money to a family owned business anyway.
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October 2023 by Thomas B.
Cavernous and full of what you need. Finding what you need can be interesting but finding help to take you there could even be more challenging. I wonder if the problem is since Covid the amount of business flowing through the doors has dropped considerably so they have less people on the floor well, I think that the people that are on the floor doing an amazing job, and they're very attentive and helpful. I would think an easy to follow directory would be extremely useful. Just thinking out loud, a printed directory that you can carry with you would save a lot of backtracking. I should mention that they carry everything that you could possibly think of for your home needs. It's amazing I can go to one place and get something for every part of my house plumbing lighting, electrical painting it's all there. i'm handicapped and I must say that having that cart for mobility to use while in the store is the reason I go there because they make sure that I'm comfortable and it is such a huge place to move around in . I only saw one cart when I came in and I certainly would hope that they have more than one. That would be a big game changer for me to stay longer and shop. I would give four stars for customer service when I got in there,?four stars for how much product they have there, and the three stars is for how much direct help was available that I could find while I was in there.
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October 2023 by Joyce R.
This place has too many rats. Every time I come and make my way to the garden shop I find these guys roaming around. They need to do something with there rat infestation it is very unhealthy to customer when they need to pick there products they need.
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October 2023 by Larei B.
This morning my son had a HORRIBLE experience with whomever is in charge of Loss Prevention in the mornings! My son woke up at 4:30am excited to start his new job as a Loss Prevention Officer at this location and when he arrives he was instantly approached in a negative and aggressive verbal way by the person in charge of his onboarding (I will post the name of that person when I find out). My son was not given nor told by the third party loss prevention company that he was required to wear a uniform. So being that that was the case my son wore his plain clothes and arrived on time ready to work. He was then yelled at and aggressively questioned and told to go home. He HAD JUST ARRIVED! This place is UNPROFESSIONAL and I will be reporting and spreading the word! DO NOT WORK FOR THE LOSS PREVENTION TEAM AT THIS HOME DEPOT!
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October 2023 by Anneaum M.
Home depot protection plan is terrible. I bought a refrigerator from home depot and signed up for their protection plan. The freezer part on my lg refrigerator is frosting up so I called the protection plan office to get it taken care of, that was 9 days ago, 9/28/23. They told me someone was coming out on 10/3/23. No one called or showed up. I called up that day and was told I got lost in the system, so I had another appointment made through the supervisor of the protection plan for 10/4/23, again, no one called up or showed up. I was told that none of the technicians want to go to Richmond. I called again ,10/4/23, and was told someone would call me, three days ago. I still have not heard from anyone. If you live in Richmond, you're not going to get any service and your food will spoil if you need your fridge repaired. Terrible protection plan. Should not even have that name.
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October 2023 by Chambers Z.
I have had great experiences at this Home Depot. People there are very nice, knowledgeable, and want to see that your issues and/or questions are brought to a successful resolution. Lawanda, who manages online orders/returns, is absolutely fantastic.
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September 2023 by Shannon L.
I was in stone area around 2:00pm! I found some clay bricks I liked . The worker told me to pay first and he would meet me in the front! Nice service, but the waiting was very long....,
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August 2023 by Edgar L.
I been waiting 35 minutes for someone to help with blind cutting and no one was available. Asked a bunch of workers but they couldn't help! Worst customers service
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August 2023 by Ngodup ..
Kind of shocked this El Cerrito home depot got 4 stars. personally I had bad experiences with service there couple of times. I went there yesterday ( August 19, 2023) morning to buy about 30 bags of Sakrete 5000 plus concrete mix. there was only 3 ripped bags left at the bottom shelf at aisle 14 but they have whole 68 bags on pallet on the top of the shelf. I asked a staff there if someone can help bring those down, I was told there lifting machine is busy at the moment and it will take some time. since I don't trust with their TIME coz a few months back they made me wait for more than an hour when I asked them to help with bring down some lumber stuff. However I went to Hercules Home Depot and bought 15 bags of Sakrete 5000 concrete mix though I needed 30 bags. thought I will buy rest 15 the next day coz the bags were kind of heavy. this evening (August 20, 2023) I went to El Cerrito Home Depot again thinking by this time concrete bags ld be at their designated shelf but bags are still sitting on same top shelf. And same story again... I asked one of the staff..and I am told their lift machine is busy at the moment. I live close by this Home Depot but Service, management and environment is really poor compare to Hercules Home Depot.
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August 2023 by R G.
Service sucks. Cashiers try but service on the floor shopping is terrible. Good prices on sub par lumber but I'd rather go to Golden State Lumber, Rafael Lumber, or Lowe's in Rohnert Park.