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July 2023 by Ganbat Yadmaa
Just returned pair of pants that my 14 years old bought. Reason is weird cuz they charged my son $10.00 more on price tag on pants. Went there and told manager who named I think (Jaxx) and she said we do this sometimes. So disappointed with their actions if they do this kind of things to young kids! thats horrible they need to be checked out with professionals.
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July 2023 by Kate Isenberg
At a sporting goods store with an emphasis on shoes, it makes sense for sales professionals to know what sport(s) various shoes are designed for, and to know whether they carry any shoes for a particular popular sport. I went in on two separate occasions and the sales professionals did not have this basic knowledge of their stock.
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June 2023 by Masala1
They didn't have what my grandson wanted. But the security guard was very helpful in locating another store
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May 2023 by Donna Smith
Lots of sunlight and space, just enough clothes in a shoe store. The selection of shoes was more than sufficient
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March 2023 by Ky
Syniah G. Is the best! Always above and beyond. Very satisfied whenever I shop there?
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March 2023 by California Sheepdog
Didn't have my size in none of the shoe's I wanted
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February 2023 by Lonn Lawrence
Very nice, had what I was looking for, customer service was very good.
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November 2022 by Kao Saephan
An absolute great shopping experience at this Footlocker located at the El Cerrito Plaza. The employees are always ready & willingly to assist. The store is clean from clutter and guest service is second to none. Thank you for an awesome place to shop!
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November 2022 by Veronica Maldonado
They get trained on the register and some product knowledge. But the all need to be trained on how to conduct a phone conversation with a customer and not a friend or random person. Customer service is not for everyone . Maybe this job isn't for you if having a attitude for no reason with a customer that is asking simple question. Train better.
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October 2022 by Highly Marinated
Normal foot locker. Pretty good size selection, huge kids section, and a lot of clothing too. I was happy when they put this foot locker in El Cerrito
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September 2022 by sparklingstone98
I used to shop from this store but not anymore now, they’ve the worse customer service. I’m brown and the way they treat me was just awful. Never coming back!!!!
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August 2022 by Tracey Weston
I decided to come here for the first time on 8/15 to buy my kid's shoes. I bought a pair of Vans in-store for my son, but he was at school that day and ordered a second pair for my daughter to be delivered to their location. After running errands all day, I noticed the pair I bought in the store didn’t come with laces. I called the store a few times but no answer. I figured since I needed to go back anyways to get the shoes that would be delivered there, I’d wait to bring them back to show them they came without laces.I got an email on 8/17 saying the shoes were delivered and arrived there around 4:30 pm-ish. I showed them the shoes without laces and was told by multiple employees the only two solutions would be to restock/return the shoes and order them again or drive to the Concord location during rush hour to get the shoes.I was also told my package for the other shoes never made it, although it showed as delivered, which was confusing. They told me UPS lies, and I will need to wait until they call me to get the shoes. I waited until 8/19 still no call, and after calling a few times and no one picked up, I finally got someone to answer, and she told me the box was delivered, but my name wasn’t on it. And whoever James was that signed for isn’t even an employee that works there.If you're looking for a respectful store, it isn’t this one. Every time I come in, they stand around the register talking, but no one ever picks up the phone. Or it’s a worker off in the corner talking on their phone. I would rather drive further to another store than deal with them again.
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August 2022 by Gino Casagrande
Nice store but there phone they never answer I pray they will start answering there phone amen
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August 2022 by Willie Greene III
Friendly and energetic staff. Clean and organized establishment.
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August 2022 by Daymien Whitehead
Everybody in this place had an attitude.
