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February 2024 by Elizabeth N.
Went to photo kiosk at CVS in El Cerrito Plaza. I made 96 photo prints and tried to use my 40% off coupon on a bill for $42.06 (without tax). I was shocked to learn that the discount applied to just one photograph! Who on earth would be so illogical as to think the discount applied to just one photograph and not to the entire bill. Stores should have discounts that encourage spending rather than infuriate customers. When you have such stupidly petty rules, you just create disgust rather than loyalty.
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January 2024 by cindy m.
My husband had the huge run around. They lied and said they didn't have a medication. Then he went to another cvs and they said they have it in el cerrito plaza. These people do not know what they are doing. What a mess.
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January 2024 by bobby m.
Buyer Beware - CVS is overpricing their products in a big way. We picked up some gyneric Tylenol (Acetaminophen 500mg 300 tablets) over the weekend. We were shocked at the price of $25 but bought it anyway because we really needed it. After getting home I searched for the same product online and found it cost between $10 - $15 on Amazon, Target, Ride Aid, or Walmart. We bought some cough drops a few months ago and the price seemed overboard as well. Realizing now that they were likely overpriced as well. Might want to do some comparison shopping while you're there just in case, but people shouldn't have to do this.
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November 2023 by Tidiane Drame
I love the CVS store in El Cerrito PlazaGreat customer service and always willing to help
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November 2023 by James Sioux
Thank you great service my auntie also loves shopping here.
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October 2023 by Maryna Levchenko
Service is terrible, I would say NO service. This kind of service makes customers to go and shop online.
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October 2023 by Jane T.
the cvs i usually fill my routine RX does not has mom's new RX, it was close to their lunch breaks but the lady helped find the CVS who has the meds & helped transfer the RX to them, she told me to go the time they'll be open after breaks,successfully I picked up mother's new RX on time, yes, 100% recommended this CVS.
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September 2023 by Dajara M.
I can't believe the experience i had going into cvs today . I am taking phlebotomy classes right next door to this cvs and decided to come in on my lunch break with my classmates to browse the makeup section . A man with heavy makeup followed us in the makeup section and alerted that we needed assistance on the intercom but did not even come to us directly and ask us if we needed assistance assuming we were going to steal because we were African American women . When we left out the isle is when he decided to leave . How are you going to alert that we need help but not physically come ask us if we need help ? Weird and unprofessional. CVS needs better customer service skilled individuals , and people with better common sense who can understand social cues and body language period . Discrimination only against people of color in 2023 is racist and needs to be deadened immediately. This is not the Jim Crow era everybody needs to be treated fairly regardless of the stereotype. Very tacky . Do better CVS
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September 2023 by ariadokht jahanbakhshan
The Awful Pharmacy that I have ever gone .They are very rude .They don’t know anything about humanity and I had medical but they charge me for medicine.They always think about themselves.The manager is very impolite and behave very bad to customers.
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September 2023 by Brandie Grant
Just a BIG FYI for everyone: This store closes at 10pm SHARP. Google, CVS website, and even their phone recording say midnight, but that has not been the case since pre-pandemic. They are card only after 8pm, with no cashback (this is when they close the cash boxes.) Other than that, I haven't had much complaints other than even the silliest of things requires someone to come unlock, like shaving razors, shampoos, etc, and it can take awhile to get someone to come. I gave up after 20 minutes a few times and ripped the cardboard hang tab with a key on the products a few times when it came to trying to get something like a $7 pack of razors. Sorry y'all.
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September 2023 by Harcoover Bhatti
Horrendous wait times for prescription pickup. Would go early in the morning to avoid the long queues
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September 2023 by Janice W.
Trying to speak with a pharmacist, on hold for over 45 minutes, no one will pick up. Wish this store was still a Long's (a local, regional company) instead of an east-coast corporate takeover. CVS needs to hire more staff instead of paying its CEO Karen Lynch a base salary of $1.4 million and nearly $20.4 million in total compensation. According to Wikipedia, "In November 2021, a federal jury found that CVS, along with Walgreens and Walmart, 'had substantially contributed to' the opioid crisis."
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September 2023 by Olivia R.
While this pharmacy has had some challenges, there are also positive aspects to consider. They have occasionally experienced delays in filling my prescriptions, and their phone system can be a bit complex. However, I've also had positive interactions with some of the pharmacists who were quite helpful. Recently, due to the closure of a nearby CVS pharmacy, they have been accommodating a larger number of customers, resulting in longer lines and wait times. It's worth noting that they typically have one dedicated staff member handling prescription dispensing and assisting customers, which can contribute to longer wait times. While I recommend being prepared for potential delays, I believe they are actively working on improving their services. Despite the challenges, I'm exploring alternative options but appreciate the positive interactions I've had here.
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July 2023 by Sam L.
Cr*phole. Walk in for a passport photo. One cashier and nobody else. Finally find someone behind the counter and ask who I see for photo. She says "I haven't clocked in yet". K fine, but who do I see and she points to the massive checkout line. So I wait in line. When I finally get to the counter, I ask about a passport photo. "Oh our machine is down".
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July 2023 by Hershell West
CVS El Cerrito Plaza, has been an anchor retail business @ El Cerrito plaza for well over a decade. It’s a great shopping experience with friendly staff and professional management. Highly recommended.