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October 2023 by Jun T.
the cvs i usually fill my routine RX does not has mom's new RX, it was close to their lunch breaks but the lady helped find the CVS who has the meds & helped transfer the RX to them, she told me to go the time they'll be open after breaks,successfully I picked up mother's new RX on time, yes, 100% recommended this CVS.
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September 2023 by Dajara M.
I can't believe the experience i had going into cvs today . I am taking phlebotomy classes right next door to this cvs and decided to come in on my lunch break with my classmates to browse the makeup section . A man with heavy makeup followed us in the makeup section and alerted that we needed assistance on the intercom but did not even come to us directly and ask us if we needed assistance assuming we were going to steal because we were African American women . When we left out the isle is when he decided to leave . How are you going to alert that we need help but not physically come ask us if we need help ? Weird and unprofessional. CVS needs better customer service skilled individuals , and people with better common sense who can understand social cues and body language period . Discrimination only against people of color in 2023 is racist and needs to be deadened immediately. This is not the Jim Crow era everybody needs to be treated fairly regardless of the stereotype. Very tacky . Do better CVS
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September 2023 by Janice W.
Trying to speak with a pharmacist, on hold for over 45 minutes, no one will pick up.Wish this store was still a Long's (a local, regional company) instead of an east-coast corporate takeover. CVS needs to hire more staff instead of paying its CEO Karen Lynch a base salary of $1.4 million and nearly $20.4 million in total compensation.According to Wikipedia, "In November 2021, a federal jury found that CVS, along with Walgreens and Walmart, 'had substantially contributed to' the opioid crisis."
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September 2023 by Olivia R.
While this pharmacy has had some challenges, there are also positive aspects to consider. They have occasionally experienced delays in filling my prescriptions, and their phone system can be a bit complex. However, I've also had positive interactions with some of the pharmacists who were quite helpful.Recently, due to the closure of a nearby CVS pharmacy, they have been accommodating a larger number of customers, resulting in longer lines and wait times. It's worth noting that they typically have one dedicated staff member handling prescription dispensing and assisting customers, which can contribute to longer wait times.While I recommend being prepared for potential delays, I believe they are actively working on improving their services. Despite the challenges, I'm exploring alternative options but appreciate the positive interactions I've had here.
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July 2023 by Sam L.
Cr*phole. Walk in for a passport photo. One cashier and nobody else. Finally find someone behind the counter and ask who I see for photo. She says "I haven't clocked in yet". K fine, but who do I see and she points to the massive checkout line. So I wait in line. When I finally get to the counter, I ask about a passport photo. "Oh our machine is down".
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June 2023 by Alimony S.
I am reviewing the store - not the pharmacy, which I've only used a few times with no problems that I can recall.This is a terrible CVS. The shelves are bare and there's never enough cashiers - and the ones that are there are either exhausted or snarky. The last two times I've been in I've had to leave because the line was too long. Example: This particular CVS stocks a brand of sparkling water that I am partial to. It's usually out of stock but sometimes I'll pop in to see if they have any - every now and then I get lucky. I stopped in today and lo and behold I found a couple of cartons. When I walked into the store there were two casiers and only 5 sets of customers in line. It seemed promising so I went to grab my water. By the time I got up to the front the line had grown to 15 there was now only one register open. I got in line anyway hoping for the best. After several minutes of no movement I looked ahead and noticed that there was a problem at the open register. Two employees were there trying to fix whatever was wrong. The line grew now - there were 10 customers behind me, all silently waiting. Several more minutes passed and the two employees at the register were still puzzling over whatever the problrm was. They didn't call for help (I had seen other employees wandering listlessly around the store) or have one of the two open the next register to get the line moving. The line grew. Still no one said a word. I guess all of the shoppers were resigned to this waste of time. Finally I put down my purchases (reluctantly - I wanted that water), walked up to the register and suggested to the employees there that they should get some help. One looked and said, in a snarky tone, "we've got somebody at lunch". I suggested that this might not be the best time for that and pointed to the still-growing line. "People gotta eat" she said. I suggested that they should consider taking care of their customers first and left the store for the last time.Some of the CVS personel I have encountered at this particular store have been kind and helpful while others, like the aforementioned cashier, can be rude and snarky. I do not blame the overworked employees for the situation this store is in. CVS should consider how badly this kind of service reflects on their corporate image. Then again, when the only comeptition is the pathetic Walgreen's, I suppose they've got nothing to lose by keeping the bar low. The Solano Ave. store is still well-stocked and pleasant (just stay away from the overwhelmed pharmacy) so I'll go there for my CVS fix. But thumbs-down on this pit of retail despair.
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June 2023 by Google user
Be prepared to wait! Consistently long line at the pharmacy counter (2 nearby CVS locations just closed due to theft … now all those patients are coming here.) Pharmacy staff are great, but be prepared to wait a while for help.
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June 2023 by Tanis L.
The CVS in the El Cerrito shopping plaza was a useful place to stop and get various supplies/snackage while living in Albany. If I was at the center getting some groceries from Trader Joe's, I would come to CVS to get any supplies they might have here but not at Trader Joe's. The check outs were all in person and varied depending on the number of people working the cash registers. Lines could be long, a few people, or no line at all. Though line length was not always an indicator of wait time as sometimes people with one item could take the longest. I did not have any bad experiences in my approximately three years coming to this location.
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May 2023 by zeenat s.
This has to be the worst pharmacy I've ever been to. I usually go to target but live close to this one. I don't know why I do this to myself. The wait is alway an hour +. Only one person working at the counter with 13 people waiting. No sense of urgency. Horrible customer service.
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April 2023 by Sumi H.
What's with the constant "promoting of vaccines" loop that goes on and on and on when you're on hold. Seriously? I'd welcome some elevator music over this garbage. Not to mention, you're on hold for over 10 min and then the system hangs you up. Taking my business to Rite Aid
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April 2023 by Madeline Richards
Cannot get ahold of anyone via phone.
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October 2022 by Debbie Long
I have been sitting here for almost a half an hour with an appointment and they say the pharmacist is just checking the insurance. What is the point of preregistration online? Definately won't use this store and I think I'm leaving.
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March 2022 by Phil A.
I think this is one of the biggest CVS stores I have ever been in!!Came in here to grab a few essentials, the store was rather busy when I was here, the line to check out was pretty long.Bigger store means more of everything, which was a good thing!!Located in the El Cerrito Plaza!
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December 2020 by a t.
Lady behind counter by photo lab 100% bit wearing a mask ! Perhaps more people need to be hospitalized to take this situation seriously? Wtf. You are in a pharmacy, surrounded by masks.
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December 2020 by Jacqueline F.
I've gone to this store since it was a Longs Drugs, back when I was in high school. I stopped going when it became a CVS. But I've been coming by more often. I am basing my rating on the ability to go in, find what I want, and leave. I have been helped by one person when I've needed it. I would say that you want to go here for basic things, not anything special. I remember ordering some head shots while on my way to an audition and they said they didn't get my order, but I received an email on my Palm Pilot (yes, it was that long ago), saying that it had been printed and was ready. I couldn't show them the proof because I wasn't connected to WiFi. So, there's that. But that's why I stopped going for many years. But my hubby wanted a Rum and Coke and they had the Cola and I bought it, and it was all good.