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“I came in with a transaction involving an estate and affidavits, so it is the kind of banking I'd normally expect to do at a sit-down branch. My first fear when I saw this US Bank was in a Safeway was that this would turn out half-strength and geared to handle consumer bank card issues. Instead I got a teller who was friendly but also obviously able to handle bank matters of medium complexity. I didn't get everything done that I wanted to get done because of paperwork issues, but even there she was diplomatic.”
8:00 AM - 10:00 PM
11565 San Pablo Ave, El Cerrito
Atms
“I was looking for a cart because I need tons of bottled water, I asked one of the employees if there's available cart he said NONE perhaps he offered to carry those bottles way through to my trunk. Excellent service.By the way he's name is JOSEPH”
“5 Plus Stars for Veronica A Jackson, Elizabeth Payton Thomas and the Branch Manager for the best Customer Service experience. My appointment required different levels of expertise. Each associate never made me feel like I was just being passed on. They each asked the right questions, repeated my needs back to me and they executed kindly, professionally and clearly. Just before Veronica and I completed our task. The Branch Manager entered Veronica's office and clearly communicated that the next step would require one more stop at the counter. She waived me over and assigned me to a wonderful teller. Again, I was asked all the right questions and completed my purpose for coming to the branch. I am so grateful for the El Cerrito Branch and the staff. Perfect way to complete the year.”
Open 24 hours
11100 San Pablo Ave, El Cerrito
Atms
Open 24 hours
11565 San Pablo Ave, El Cerrito
Atms
Open 24 hours
7022 Stockton Ave, El Cerrito
Atms
Atms
Atms
Atms
Atms
Atms
Atms
“Came in without an appointment on a Friday afternoon to open a debit card and apply for a credit and was greatly helped by Mrs.Susan with great customer service. Made everything very easy to understand since I am a new Citibank member, which was very appreciated. Great experience overall.”