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February 2024 by Deb Castellana
After seeing so few stars on Google Map for this branch, I was hesitant, but went anyway as it's closest to home. My experience could not have been better. A short line, a very professional and nice bank teller, I was in and out in no time, and with a smile on my face.
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February 2024 by Adwa Ghazi
Too bad service , I just wasted my time and money . Not helpful at all
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February 2024 by Frank Bent
Terrible
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January 2024 by Dawn D.
Wish there were zero stars because this branch is an embarrassment and customers are treated horribly. Put a check in BofA ATM for deposit, they can't find it and are saying - ATM's AT BANK OF AMERICA ARE NOT our RESPONSIBILITY! Useless lying tellers saying check was re deposited into business account it came out of! They don't give a flying fig about their customers and their own negligence! Customer service MINUS ZERO STARS! Take your money elsewhere
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October 2023 by Nicola Spence
Like many of the other reviews concerning tis branch of the Bank of America, my negative review will be one more to add to the list. Long lines, disinterested employees rushing around not concerned with its customers. Rude and impolite service once we get to the teller. Obviously, the teller did not have a good grasp of the English and then had the cheek to speak down to me. Bank of America do your job and make the customers your number one priority.
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October 2023 by Ferin Graham
I never go in branch but I was trying to close my checking account and getting a representative on the phone is impossible! I went into this Bank of America branch to close my account and a teller told me that they don’t close accounts in branch and that was the most absurd thing I’ve ever heard because I work at a bank and closing accounts in branch is an option we allow customers to have. She told me to instead call customer service, but I had already called customer service 4 times earlier in the week to close my account and I was on hold for almost an hour each time, which is why I went in branch in the first place only to be told I had to call AGAIN! I’m glad I finally got through to someone on the phone because if not I would’ve been charged $12 for simply having the checking account which is another reason why I’m closing the account. Credit Unions are much better and I will never recommend Bank of America to anyone!
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September 2023 by Bruno Mendes
Horrible service. 2 cashier for 20 person on the line
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September 2023 by Wenter S.
If I could give negative stars I would. Teller was incredibly rude and unprofessional - threw the card and ID back each time and was so unpleasant. Will never come back here.
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September 2023 by Jancy Gonzalez
Been cashing my check there over 2 months all of a sudden they cant do it anymore.
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August 2023 by Yanji S.
I had a disappointing experience at Bank of America. The service was terrible, with a long line and just one cashier working at 11:30 AM. I waited nearly 30 minutes to deposit my cash. It's clear they don't prioritize customer care.
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July 2023 by Griselda Alvarez
This branch employees will be talking to each other while there’s a big line they will do random stuff instead of helping customersI rarely walk Into a branch specially for this reason. Bank of America branch service is the worst of all. People here are so incompetent
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July 2023 by 味道家的
ATM machine ate my money, no receipt for nothing
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June 2023 by Zabihullah Ahmadzai
The cashier shut the door on me so indecently stating that it closes at 4:00 pm but it was actually 3:52 pm…
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April 2023 by MsLisa ..
This isn't an indictment of the staff at this BofA branch. They were understanding when I notified them. I was a victim of card skimming since my last stop at this ATM. I'm regularly in this area and the ATM is convenient spot to get cash from my EDD card. My last visit was on a Saturday. Two ATMs were down, so I had to wait behind another customer. She probably got hit too. By Tuesday 4/18 someone made a withdrawal at this same ATM while I was across the Bay in the city. BEWARE using this BofA ATM and go inside the branch or to another location.
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April 2023 by mari S.
The wait is long on Friday . The customer service is good.