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December 2023 by Jorge L.
I like this place but sometimes the hours are no good. They have better selection than Home Depot.
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November 2023 by Helena W.
I go here often becuase of the selection. The staff in the back, where you take a number, are sometimes very helpful but sometimes really not. This time I was trying to bring back a box of those fireplace logs made out of coffee grounds. I used them last winter and they worked fine. This year I lit one and the flame was enormous, to the point of filling up the chimney and lasting at that level too long. i thought make it was a freak so tried another, same thing. So I said, "This is a safety issue." I took the box (2 remaining) back. The staff in the back said I had to talk to the manager. The manager's reaction was to get loud and angry and demand if I had adjusted the damper. Over and over again! I expected him to say, "Thanks for alerting us to a safety hazard, we will look into this and stop selling them until we find out what's behind it." No way! I was so surprised I just backed off. Luckily I had written up my complaint so i handed it to him. He said they'd send it to the company. But in the meantime, DO NOT try to use those Java coffee-ground logs in your fireplace! Something i the matter with them. And that manager should get some customer service training.
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November 2023 by John Winters
Hands down the best, most knowledgeable staff and well stocked store. Often if it's not in stock, they will get it for you. Just ask!
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November 2023 by Rudiel Siguenza
Very informative staff. Though they didn't have what I was looking for, they really helped me to understand what I was looking for more clearly.
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November 2023 by Aaron P.
It's a nice store, when it's open. But since 2020 its hours have been really difficult for working people. I don't understand how it can close on Sundays, or after 5.
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October 2023 by Dicky L.
Why would a hardware store be closed on Sundays? I had a project to complete this weekend. The can of paint I bought on Saturday turned out to be completely dried up. Now I can't replace it until next Saturday. How many scores of people must show up at this place every Sunday assuming it's open on a Sunday, like every other hardware store on planet earth?
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October 2023 by Vincent Vachet
I love this Ace, staff is the best! Except for the hours are ridiculous! Closed at 5pm not open on Sunday! Do you realize some of us have jobs?
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September 2023 by ian m.
have encountered consistently rude staff repeatedly, definitely worth driving up the hill to Kensington or make the trek to Pinole.
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September 2023 by Dan
I visited this store on Friday September 22, 2023 to pick up something I paid for ahead of time via the internet. The person who helped my was extremely unprofessional to say least. He repeatedly mocked me personally. I'm sure he thought he was being "funny", but I did not see it that way. I found it to be depressing because it reminded me of the bullying that I've experienced in high school. I will never return to this branch of Ace Hardware -- lately I've been going to Bill's Ace Hardware in Martinez, and I really like that store because they are truly helpful and professional. The Martinez store is actually faster to get to because the traffic on 80 is always so bad (I live in San Pablo).
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August 2023 by k w
This could be an awesome place, but they still sell Round up and other cancer causing herbicides that makee feel ill when I shop there.
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August 2023 by Hannah W.
This store always has what I need and the staff are super helpful. I purchased a grill and a part was missing (manufacturer error, not the store's error). The store went above and beyond to help me get the missing part and made sure I had everything I needed, even though the manufacturer was at fault, not them.
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July 2023 by John Rodriguez
This has been my absolute favorite hardware store for many years. It's a real hardware store, one where there are people waiting to help you who actually know what they're doing. I have no idea how that is but it is. They have just about everything, prices are reasonable, staff is friendly. What more could you want?
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July 2023 by Curated Entertainment
Chris Gummery, manager and hardware tech educator extraordinaire, has been a mainstay and incredible asset to the company‘s brand for the 15 years that I have been coming to the store. Not only is he wise, articulate and personable, he is quite funny. Every staff member I have encountered Has been warm, friendly, and informative. This is just a great store!
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June 2023 by Mike Duigou
They have significant overlap with what you would find at Home Depot or Lowes but also a lot of stuff that those stores don’t carry. I have gotten so that I try Pastimes first because they usually have what I want more often than the big box places with their “wide but shallow” inventory.
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June 2023 by Sandra Distefano
They have a great selection, good prices, and the staff is helpful and knowledge. It's as good today as it was 30 years ago.