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April 2024 by Gloria Taitano
I give primo furniture a zero for leaving there mess in my front yard. I really wish they would of pick up after themselves. I had.to cut up all the boxes and throw in dumpest. But the one good thing they did do was assemble the bed correct. So for assembling I give them a ten.
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March 2024 by Mandana M.
I purchased a sofa for my aunt. They delivered it, but on the weakened when I went to assemble it for her, there were two holes on the cushion, and when I asked them to replace it, their respond was so rude, stating that I am lying and it was not possible. Stay away from them at any cost.
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February 2024 by JOSE LUIS FLORES
TERRIBLE SERVICE, I BOUGHT A BED AND THEY DELIVERED IT TO ME WITH DIRT STAINS, AND NO ONE TOOK RESPONSIBLE EVEN THOUGH I WAS COMPLAINING AND COMPLAINING AND THEY ONLY GIVE YOU A LONG TIME
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January 2024 by Lpx lopez
Never answered phone
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December 2023 by Hooty Hoot
They got me right. Gave me a good deal on my furniture, and received it within 2 weeks.
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October 2023 by Martin Rodriguez
Hands down the best furniture store in the Imperial Valley, they worked with me and my budget, got everything I needed.
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June 2022 by Esmeralda Prado
I bought a mirror and it is a date that has not yet been delivered to me. It has been more than a month and a half, you call and there is no answer, you go straight to the store to find out what happened with what to order and they tell you in a week, and the people get upset. That's why receptionists are here to serve you. Super bad service, I'm still waiting ??.
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June 2022 by Christopher Thompson
Who delivers a 2000 dollar dinning set and doesn't helps assemble it? Don't worry you can always call....they won't answer..garbage store and garbage service
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March 2022 by keva hubbert
I bought one bed sets including headboards as well as dining set and vanity set which I am very happy with my furniture. I will continue to buy my furniture from this store, thank you guys for your service.
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February 2022 by Ernesto Enriquez
Horrible customer service , they told free it was free delivery but the delivery people charged me $50. It took over 5 months to receive my couches and in less then a year they were already ripping. Then they still charged me $80 to repair them, 1 year later they're torn in 2 different areas. DO NOT BUY FROM THEM!!!!
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September 2021 by Eric O.
I want no business with this place. Since we bought something from them and it was defective and it was only excuses. They don't have any professionalism at all.
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September 2021 by Claudia Padilla
If I could give zero stars I would DO NOT BUY FROM HERER BOUGHT AN EXPENSIVR COUCH IN LESS THEN A YEAR ITS BROKEN AND THEY ARE CHARING ME $80 TO SEND IT TO GET FIXED. Don't waste your money
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August 2021 by Jonfen Moralesov
Terrible service. This place is run by professional crooks. They will not refund our money or replace a broken, defective couch still under warranty. The employees will not allow you to speak to manager and make excuses that he is unavailable or doesn't answer/return phone calls.
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July 2021 by Jonfen M.
We returned a broken , defective couch that was still under warranty. Primos Furniture took our couch but is now refusing to issue a refund, replace or repair the defective product. The employees will not let you speak to Abi the manager. They say he is unavailable and doesn't return phone calls. The employees act ignorant and do not help when trying to resolve this issue.
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July 2021 by Jc Lopez
DO NOT BUY FROM THEM. We ordered something and they said it would come in 4 weeks which turned into 3 months. Then we had made sure they were gonna install it. Then they showed up and they did not install it.
