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February 2024 by Arsenio Gonzalez
Excellent customer service. Will definitely come again when my car needs servicing.
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January 2024 by keisen esquer
Great customer service.
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January 2024 by Salvador Quezada
'Excellent customer service was provided at the counter, and the mechanic elaborated on his discoveries and the steps he took to resolve them. Overall, an awesome experience and will happily return.'
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January 2024 by Robert Rivera
Excellent service and great value
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January 2024 by Raul Daniel
Great customer service.
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January 2024 by Jorge Silva
Service advisor excellent service
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January 2024 by Alfredo Navarro
Aldo always has the best customer service and always willing to help you and give you the best deals, I always thought he was the manager the way he takes care of people.
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January 2024 by A. M. RUIZ
I was impressed with the reporting I received from Pep Boys service department. The manager, Esteban, very professional.
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December 2023 by Vance T.
I brought my vehicle in on a tow truck with a battery issue. Pep Boys said they charged and tested both batteries and that they were fine. I was sent on my way. My batteries were dead again two days later and I had to get yet another tow. I inspected the battery terminals and they had not even been cleaned. Both batteries in my diesel truck were confirmed to be completely shot at another auto shop. Upon expressing my disatisfaction with Pep Boys level of service on this "repair", an employee named Aldo Ibarra told me I could call the 1-800 number. He did not even offer an apology. Manny, Moe and Jack are not happy! I will not ever use this place again.
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November 2023 by Casey Niedorf
DO NOT GO TO PEP BOYS FOR ANY REASON!My vehicle needed an oil change and a slight alignment and after two days (eight hours total), my vehicle came out worse than what it went in as. Esteban refused any responsibility, any compensation for my time and quality of service. After the first day they “aligned” my truck, I had to drive with the steering wheel at 10:00 to avoid driving off the road. The second day, Esteban just smiled at me when I told him how bad my alignment was. No apologies, no sense in correcting the issue (without charging me). So cool that he refunded the alignment; so happy I didn’t have to pay to have my vehicle screwed up. He only agreed to “fix” my vehicle when I told him my traction control and cruise control were disabled because of how bad the alignment is. By “fix” it, I mean correct it enough to turn the light off and then had the audacity to lie to my face and say the alignment was still off cause of the two new front tires. Incompetency and condescension at its finest. Now I have to take my truck to a front end shop to correct what they messed up.
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October 2023 by Michael Singh
I took my vehicle in for alignment. The staff was friendly and professional. The only problem I had was with the alignment itself. The vehicle still pulls to the left pretty bad and the technician stated that they were not able to alignment one of the wheels to spec. I have previous printouts from past alignments at the old shop I used to take my car to. They were always able to align all four tires to within spec, and no pulling ro the left or right. I think I may return to the old shop for future alignments.
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September 2023 by Arlene Hamblet
Got my new tires and oil changed. Fast, friendly service. Knowledgeable desk and sales staff. I am extremely pleased. I will be a returning customer. The prices and deals were awesome.
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September 2023 by Author Dawnette Brenner
Aldo provided the best customer service, went above and beyond, and provided all the help that I needed to get back on the road. Thank you so much for your hospitality and generosity.
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September 2023 by ROSS HIEB
I blew a water pump on the interstate in El Centro. Arlo and his crew did a wonderful job of getting us back on the road.
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August 2023 by jacob morton
Had Front Brake Package with new rotors put on my mustang at 57000 in June 2023 I’m now being asked to resurface my rotors at 57800 August 14th 2023. Less than 1 thousand miles later I am being told to resurface my Rotors. I wouldn’t trust the El Centro Branch Last time they touch my vehicle. Also Carlos was the one who installed my brakes the first time. Photos are first time and then 2nd time.