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October 2023 by Gisselle Cervantes
Worst possible experience they blocked my number. They blocked my husband's number. They blocked me on Facebook erased my comments. THEY BROKE MY WORK DESK TRIED TO GLUE IT WITH FOAM GLUE. They broke my washer. They made a whole in my vanity. took off all the wraps off at storage. had my big screens on floor. Had my couches upside down uncovered on dirty floor with nothing covering them. After I paid they would not answer my calls. Worst most expensive service. NEVER AGAIN!! Horrible service!!
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June 2023 by Sarah Ridgeway
It's hard to find good help in the Valley and Moving Masters is no exception. This company and owner are unreliable and the employees need more training. Here's my story... I scheduled a truck loading service for a long distance move over the phone the with owner Charlie a couple of weeks in advance. I did not receive a confirmation email, text or even a call the day before, as I have with other companies, but I was so busy preparing for the move I didn't think much of it. The day of the move the crew was supposed to be there at 9am, when no one had arrived by 9:30am I called the business with no answer and left a message. Just before 10am Charlie called back, saying he had just gotten to the office but the crew had been "dispatched" and he didn't know why they were late but would check in with them. Charlie called back a few minutes later claiming a previous crew had left the truck full and this crew had to empty the truck before our job (I don't know why since we weren't using their truck) and they would be there within an hour. Over an hour later, a little past 11am (now 2 hours past the original start time) 2 guys showed up and finally got to work. They claimed to have not known about the 9am start time and were given a landfill run before our job. These guys were decent workers and quick but did not know how to pack for a long distance move. Very few items were wrapped and secured like they should have been. They were also not able to fit everything in truck, so we had to leave some nonessentials behind. A little inconvenient but not a huge deal at the time, however when we get to our destination and started unloading we noticed there were some empty spaces that could have been filled. A few minor adjustments and all off our belongings might have fit. A week later and I still have not received an invoice or receipt as promised. Long story short, if you need help moving in the Valley, you're better off using friends or asking random people on the street and pay far less money.
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June 2023 by Gina N.
I hired Moving Masters to move my things less than 2 miles away . The lead guy was great that day but the 2 young guys were irresponsible. They sat boxes on my nice wood desk that scratched the top of the desk all up. One of the guys dropped a cabinet that went over the toilet and broke the bottom legs off of it and tried to say it just broke . My son watched him drop it . I had items that I asked the guys not to put on the truck but yet they did and in doing so they misplaced a Apple thermostat that belonged to the apartment and wasn't mine . I texted the lead guy and told him all of the problems even though he was aware of several of them and he told me that since it was Memorial Day weekend everyone had taken off but that he had told his manager about what had happened and said he would call me once they got back in the office on Monday . It's almost 2 weeks later and still no one has called me or messaged me . They respond when they want your business but when they damage your items they don't want to return your calls or messages. I also was told by the lead guy that I would get a receipt for the cash payment that I gave them and they still haven't sent it to me . I wouldn't re this co. to any of my family or friends. I really felt that they would get back to me about my damaged furniture and other issues because I had heard some good things about them but now I know that they don't care about trying to resolve a problem. Terrible service . We put our trust in companies like these and they take advantage of the customers . I also noticed that after telling the guys not to put my sons new mattress on the ground they did and a $500 twin mattress is all dirty around the bottom of the mattress and they cracked the footboard of the bed frame . I'm like the other customer who said that they won't respond to the damaged furniture etc . I've been in touch with my attorney about this already . If they can't hire guys and train them they shouldn't be in business. I will also be filing a complaint with the better business bureau.
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May 2023 by Sarah R.
It's hard to find good help in the Valley and Moving Masters fits right into that category. This company and owner is unreliable and the employees need more training. Here's my story... I scheduled a truck loading service for a long distance move a couple of weeks in advance over the phone with owner Charlie. I didn't receive a confirmation email, text or even a call the day before, but I was so busy preparing for the move I didn't think much of it at the time. The day of the move the crew was supposed to be there at 9am, when no one had arrived by 9:30am I called the business with no answer and left a message. Just before 10am Charlie (owner) called me back, saying he had just gotten to the office but the crew had been "dispatched" and he didn't know why they were late but would check in with them. Charlie called me back a few minutes later claiming a previous crew had left the truck full and this crew had to empty the truck before our job (I don't know why since we weren't using their truck) and they would be there within an hour. Over an hour later, a little past 11am (now 2 hours past the original start time) 2 guys show up and finally get to work. These guys were decent workers and quick but did not know how to pack for a long distance move. Very few items were wrapped and secure like they should have been. They were also not able to fit all of our stuff in truck, so we had to leave some nonessentials behind, no big deal...until we get to our destination and start unloading. There were definitely some empty spaces that could have been filled. A few minor adjustments and all off our belongings might have fit. Long story short, if you need help moving in the Valley, you're better off using friends or asking random people on the street and pay far less money.
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April 2023 by Brenda Lopez
Moving Masters to the rescue once again!!! This is our 3rd time using their service and each time they are such a big help. We were not close to being ready for the move when JD, Leo, and Freddy arrived. They put us at ease and let the experts handle their business. They did a superb job and always with a friendly and positive attitude. The music was on point as well, kept us moving and dancing. Thank you again for all your help!! We couldn’t have done it without you!!
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March 2023 by Monica Anderson
We hired to load our u haul. These guys were professional and prompt, hard working and skillful. They packed every inch of that van getting what we needed in there. I’m so happy we hired them instead of doing it ourselves.
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March 2023 by Jay 20
Just wanna say these guys were great. They moved everything with care and quickness. I am glad i went with these guys. Definitely gonna be calling these guys again for my moving needs.
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August 2022 by Najib Mesdaq
I needed to move my family last week and these guys delivered. Brian and his crew were amazing. From start to finish, the move took 4 and half hours and that includes driving. Highly recommend this company !
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April 2022 by Elida Romería
Excellent service I like that nobody uses their mobile devices when working I would highly recommend Jesus and Brian for an excellent teamwork. Their work is done effortlessly and efficiently.
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March 2022 by Alejandra V.
Hicieron un trabajo excelente, muy amables los chicos que estubieron trabajando , trataron todo con mucho cuidado y nos tuvieron paciencia al tratar de acomodar las cosas en cada habitación. Todo estuvo muy bien con la compañía 100% recomendada.
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November 2021 by Arielle L.
This is my second time using moving masters to help with my residential move. I seriously couldn't be more grateful for Bryan & Leo to helped with everything inside my apartment. Going over and beyond the extended help they have done for me. They were very professional and made themselves available for any extra help I couldn't do on my own. With multiple stop locations they made me feel very comfortable with great attitudes along the way. Also after multiple movers who have bailed and weren't reliable. Moving masters was very reliable with great communication. I can't be more thankful for Bryan and Leo for their help! Thank you moving masters!!
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July 2021 by Jessica O.
I highly recommend Moving Masters! The team showed up right on time and were very professional. I'm so impressed with the whole crew and the experience. Moving can be extremely stressful and they really made me feel like I was in good hands. I will absolutely be using them again for our next move. Thank you Charlie + Team for your exceptional service!
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June 2021 by Jesse Enriquez
Quick, easy and professional.
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May 2021 by Virginia Mendoza
Moving Masters are professionals and did an amazing job. Everything was carefully wrapped and secured before the move, no damage and furniture was put together as requested. I would hire them again in a heartbeat. If you're moving, I highly recommend them.
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April 2021 by Maria Brownell
The labor workers that loaded and unloaded my things in the storage facility and my destination were great and communicated with me the entire time. They used extreme care with my grandmother's things and assisted with my metal bed frame. The work was quick and efficient.
