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September 2023 by Matthew K.
The service department is horrible. Sorry to put you all on blast but the service is abysmal. I stood there in this pathetic trailer, waited 30 minutes just to drop off my car, was only told 8 words in 30 minutes. No apology for keeping me waiting. Their system sucks. There was another customer who had a new issue after a service was done and Hyundai took no responsibility and insisted the customer had to schedule another appointment and pay to have it fixed. Took 8+ hours for my oil change even though I scheduled the appointment ahead of time. Absolutely abysmal. By the way, not only does the service sucks. The cars suck. 60k miles into my hybrid and the MPG dropped from 50 to 40 MPG. Don't buy these crap cars. The 10 year 100k mile warranties barely get honored especially from this dealership service department. Don't get ripped off folks.
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June 2023 by Emmanuel R.
This review is coming from someone that has worked in an award winning resort for many years. My experience at IV HYUNDAI was amazing on the car buying process. Never once was I disrespected or treated bad. Everyone I came in contact with on the phone and in person are great people. Avoid the hassle of scouting San Diego dealerships and just come here from the very beginning. I will be a repeat customer and recommend IV HYUNDAI to my family and friends. BIG THANKS TO EVERYONE. I AM ENJOYING MY NEW ELANTRA.
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April 2023 by Janelle S.
" I can't wait to go to the car dealership and play brain games with the salesmen there" says no one ever. I personally hates buying cars, and dealing with car salesmen- as they usually get the bad rep of ripping people off, especially salesmen in the valley. That's not a myth, it's a fact and that's why people in imperial are driving all the way to San Diego or LA to buy their cars instead of staying in the valley. I came here to purchase my lease, and my salesman was Mr Luis Rey, he made the process simple and easy for me. Being 9 months pregnant I really hate going anywhere, never the less a car dealership. Everyone at this dealership is so energetic, sweet and nice! They actually seem like a team of people that actually enjoys working! I was in n out in no time and everything was made very stright for ward for me. The financial guy Marco was also extremely helpful. Please is clean, and with positive vibes. Other car dealerships in the valley seriously needs to take notes from this place.
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November 2022 by David C.
Four days later I get the 'canned' response you see below- supposedly from the owner... no sir- I called the business - took 'Greg' at his word- he wanted to make it right.... The employee who answered the phone didn't even know who Greg was. He asked the people on the floor- they didn't know who he was. Is Greg just a Bot that they use answer Yelp? They do all seem to be the same script... it would be funny if it weren't for the fact that we still have a broken Hyundai 2020 Sonata Hybrid and we have to find time to go out of town to get it looked at. AND IT IS STILL UNDER WARRANTY... don't they have to fix them? Ugh!!!! Hey Greg- call me David C - look me up in your records...
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September 2022 by Jason R.
My experience with IV Hyundai did not start well. First a sales person (Chris) took my info and told me he was selling me an Elantra Hybrid. He was going to have another representative call me back but that never happened. I figured out when I called back that the vehicle he said he had for me was not actually available so instead of calling back he just never entered me or my request in their sales system. I called back later and spoke with Lindsey who tried to help. She put me in contact with sales managers Jesse and Rafael. In the end I was passed to internet sales Rick. After some back and forth and lots of constant pressuring from Rick to make sure he got an excellent survey after, a vehicle was earmarked from their order manifest for me. The car was delayed, but understandably, these were issues out of the control of the dealership. The vehicle arrived on the 1st and I went yesterday to get it. I received a credit application from Rick via email and started the process. I was told by Rick that they (IV Hyundai) would shop around for the best interest rate. Let me tell you about disappointment. I had been shopping for a replacement vehicle since May. I was drawn to IV Hyundai after I researched and found they did not mark up vehicles. DON'T BE FOOLED BY THIS!! They make their money in other ways. I did my job and negotiated the best price for me. When it finally came in I was told by my sales person Rick M. that they would "shop around" for the best interest rate. When I arrived at this dealership Rick introduced himself and within a matter of minutes again reminded me that he needed a perfect survey for all he was doing for me. I reminded Rick that I was a man of my word and when the transaction was completed that I would send a deserving survey. WELL HERE IT IS!I was told verbally by Rick that I was looking at a rate close to 3.9%. When I went to finance I was told my credit score was over 800, but, because I had shared that I was only financing some of the vehicle cost to help my daughter establish credit, THEY decided for me that the interest rate was not important and went to the corporate Hyundai finance at 5.64%. When I brought this to finance, Tony's attention, he told me that in order to shop it now they would have to keep running my credit. Despite the fact that they finance all of the time and know which offer the lowest rates for customers, they did not make an effort. When Rick came to get me from finance and deliver the vehicle I let him know I was upset that the rate was not shopped around. He acted surprised and this is when the lack or accountability and finger pointing began. Rick kept claiming it was not his responsibility to secure the finance rate. Tony said he did not get the finance package until right before I walked in and the rate was already locked. Rick very arrogantly told me, well then refinance it. I reminded Rick of my promise to give them the review they deserved. I made sure he recalled when I told him I am a person of my word and When I say I will do something that I will follow through. Also that I am going to hold you accountable for the things you say you will do. At this point I reminded Rick that he(a representative of the dealership) did NOT follow through with your offer to shop around for the best rate. You know that to be true. Tony in finance admitted it as well. It is not your companies decision to say it is fine because we are paying it off. There is so much wrong with the lack of communication on your dealerships end and it started from the get go with my effort to secure a vehicle. Everyone points at one another when it went wrong. Now because you put me in this position I feel it is my responsibility to let others know and to be warned so they do not get run over like you tried to do me. I hope this review helps educate the public to make sure others are not put into a bad situation as well or that maybe you will change your business tactics and be honorable to your word.Oh, and lastly, be prepared, when I voiced my displeasure with Rick about his
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July 2022 by Ithali Y Mario E.
I took my car in for a problem it had. Service advisor Abraham said it was recommended for my car to get the service it needed too. I said ok. It took them 11 days for them to tell me they were done with my car. When I received my car, I checked it at home.The technician name is Gilbert. * my car went in with 27036 miles and got out with 29,802 miles.they didn't do an oil change, air filter is clogged up, cabin filter missing, washer fluid not done, wheels not rotated & much more. if they didn't do this how would I even know if they even did the main job my car went in for. How is this ok giving me my car with what said was supposed to be "done". We are going to take the car back today with joe Rivera and see what happens now.
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June 2022 by April L.
I wish I could give Imperial Valley Hyundai 10 stars. Working with Hector has been an absolute pleasure. He really goes the extra mile to ensure outstanding customer service. We purchased a vehicle here a few months ago and are purchasing another. Even though we are in San Diego and there are closer dealerships to choose from, this will be our forever dealership. I can't wait to continue to do business with you all again in the future. You are THE BEST!!! April Lee
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April 2022 by Imran H.
Bait and Switch fraud. Posted much less price to attract people on Cars.com and then increase it significantly when dealing.
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July 2021 by Andrew B.
I can say this is the first time I've ever posted a five star review for a car dealership. My experience was with the Service Department (Santiago). I want to thank Imperial Valley Hyundai for making a difficult situation as painless as possible. In Early May 2021, I was driving between Arizona and California. Halfway in between, my relatively new 2020 Hyundai began making noises and screeching and losing power. I GPS'd the closest Hyundai Dealership, and took my car there. It died at the dealership as I rolled into Imperial Valley Hyundai in El Centro. I got a hotel for the night and had them look at it first thing in the AM.The dealership with Santiago as my Service Advisor, quickly diagnosed the issue, and determined the worst... the year old transmission was faulty and needed to be replaced. They gave me a loaner car (a really nice one at that!) and said they'd call in a week or so when my car's transmission was replaced. As many know, there's a major global shortage of cars and car parts due to a disruption in the supply chain, so I wasn't shocked when they called and let me know the transmission was backordered by a month (which turned into a month and a half) so I was to keep the loaner car during that time.Santiago kept me in the loop and communicated throughout the whole process. Of course it was covered under warranty, and I don't fault the dealership for the two months without my car. I'm working with Hyundai Consumer Affairs for some sort of compensation because ultimately being without my car for two months is their issue. The dealership did everything in their power to expedite the process. I have nothing but positive things to say about Imperial Valley Hyundai. Sadly I don't use them as my home dealership since I live 400 miles away, but I gladly recommend them to anyone. looking for salesservice dealership in the El Centro Area. Many thanks to Santiago and the Service and Loaner department at Imperial Valley Hyundai and Honda for a Job Well Done Managing the whole process!
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June 2021 by Elaine B.
I loved every single thing about this dealership. I called them in the afternoon after I had tirelessly been car shopping for a palisade and many other SUV's.Denise was so kind and answered all my questions and had a quote for me quickly. In a time like right now where it's almost impossible to find a palisade.(I was calling all around even in different states). I was at the point where I was going to just keep driving my husband to work because I couldn't wrap my head around all the markups other dealers had (10k!!!).I then started to work with Tony who explained different coverages and add-ons, and I never once felt pressured to purchase them, once again another extremely kind person.Jesse was also great, a straight shooter, worked fast and to the point, really wonderful and personable!Jose was easy to work with, so friendly and they were juggling a lot of customers and never once did he let any of them feel forgotten.You can tell this dealership is full of hardworking and honest employees. I know that someone reading this could think "well they are salesmen that's what's they are supposed to do"...not the case, so many other dealerships took advantage of the fact there is a shortage of cars and would basically brush off the thought of giving any reasonable quote...one dealership even told me good luck finding a deal like the one Imperial Hyundai gave me.I'm so thankful, excited, and happy with our palisade calligraphy purchase. I have zero buyer's remorse. Thank you imperial Hyundai!
