-
September 2024 by Tristan T
I contacted Southside Euro in the Summer or 2023 regarding getting my headlight lenses on my 2008 BMW M3 replaced. After some back and forth, a date was finally set for my appointment and I was assured that it would be done the same day as I live an hour away and would need my vehicle to get back home. Upon arriving to my appointment on 09/25/23, there was a huge lack of coordination as they didn’t even seem to have a record of my appointment even though there were several calls leading up to this. The receptionist went and got “Frank” who seemed to be in charge and he assured me we would set a new appointment at his new “Yuma AZ” location since that is where I live in early October. I agreed as that would be convenient and he showed me around the shop and showed me his personal M3 as well. He convinced me to order a new steering wheel like his since mine had some sun damage and that on my new appointment at the Yuma location, both my headlight lenses and new steering wheel would be fixed and installed. I paid $300.00 for the steering wheel to order the part from them and was not provided any sort of invoice or receipt which I thought was weird, but all seemed well. Fast forward to November and Frank just kept having a million excuses regarding my appointment and steering wheel. I said I just want my car fixed and steering wheel or I’ll have to report it to the BBB. He called me and cursed me out for this. He told me after many more texts that he would issue a refund but has ignored me ever since. Every time I try to call the shop directly they said the refund lady is out and I will need to call back to have it processed. They’ve been dodging me many months now and I would just like my $300.00 refunded back as I never received the steering wheel or any service from them whatsoever. I have seen many other reviews of this place on other websites now advising that they have shady business practices. To this date (4/26/24) I have not received a message, call, or any form of communication from the company. I submitted a BBB complaint simply requesting the $300 back and no response to that either. I have received the money back through my bank as they have charged back the company with the evidence I presented. HORRIBLE SHADY COMPANY, STAY AWAY AT ALL COSTS.
Update: As of 09/27/24 they have finally responded to my BBB message and stated that “the customer was refunded due to a charge back and we were unable to accommodated due to delays in opening the yuma location”. Absolutely ridiculous and incredibly late response. This shady business absolutely refused to respond to my requests for a full refund and now they’re saying it’s just because of a delay in a location opening. Give me a break. Please take your BMW, Mercedes, etc. elsewhere please! Save yourself a headache. I wouldn’t be surprised if this place purchases 5 star Google reviews.
-
September 2024 by Westvince
"Excellent service and fair prices! The team was professional, efficient, and honest. Highly recommend this shop for any auto needs."
-
September 2024 by Mike Vargas
For the past couple of years, I’ve trusted Southside European with the minor and major service needs of my Audi. Service is great and work is top notch!
-
September 2024 by Karina Figueroa
100% recommend, excellent service and staff. Luis was very kind and helpful!
-
September 2024 by Daniel Meza
They would charge me about $500 for an oil change and didn't even use good quality oil like they would say to me. I also would always ask pls put the oil you are using on the recipe and they would always leave it blank. Another reputable shop is the ones who told me cheap oil was being used on my car. This shop is very shady I do not recommend
-
August 2024 by Jossy Guillen
Went in the other day for an oil change and it went super smooth! Frankie and the whole team were super friendly and helpful! I recommend SouthSide Euro to everyone! 10/10 ⭐️
-
August 2024 by Jared Rivera
Amazing experience! All the staff is very friendly and helpful, had my car in & out! Recommend this place 1000 times! ⭐️
-
July 2024 by ROBERTO G FLORES
Excellent sizes for service and maintenance of your units
-
July 2024 by Alicia Simon
Part they replaced on my car failed after only 4 months. Took it to shop in my home state they needed they invoice for the part from the dealership. I was told they world send it to the shop they never did. Called numerous times. Finally just had to pay to get the same repair done again. Brought the bad part back to them to get my money back but they refused because I needed to bring the undriveable car back to them for repair. Ridiculous! Avoid this shop at all costs. They are completely dishonest.
-
June 2024 by Allan White
Excellent, prompt and efficient service. Highly recommended!
-
May 2024 by Frank Aguayo
I had an outstanding experience here. From start to finish, the customer service was exceptional. The staff was knowledgeable, friendly, and took the time to explain everything clearly. They went above and beyond to ensure my car was taken care of and even detailed it for me. I highly recommend for anyone looking for top-notch service and expertise on BMW. They've earned my trust as my go-to auto shop!
-
May 2024 by Frank Martin
Stay away from this place!
-
May 2024 by Carlos Bolivar
Very well informed. Passed on info and details of work needed and what was done. Stayed at estimated price when asked for work was done. Very helpful.
-
May 2024 by OG Gabrielle
Amazing mechanics and wonderful people! They got my car fixed from one day to the other, and on top of that they washed it! i will be bringing my car back if i need anything else.
-
May 2024 by Ulisses Garcia
Great experience with this shop! They have amazing deals on tires, and the staff is wonderful.
