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November 2023 by Manuel Gonzales
Best group of guys. Shop is clean. Everything explained up front. The only shop I trust, and I come from Tijuana to get good service ?Services: General repairs & maintenance
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November 2023 by Carlene Morgan
They payment options was difficult to work with.The tech was very nice.They did not ask for a signature for services but did when I was trying to retrieve my vehicle. That was very inconvenient.Service: Transmission
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October 2023 by Anne P.
You are very, very kind, patient, compassionate, and professional with the elderly with possible dementia!! And you certainly did your job, and got the job done! !! On the car!! Excellent!! I give you all an A+.
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October 2023 by Anthony Malone
Took my car in first thing in the morning when they open to have service done. Called a day ahead to make sure I could bring it in. They had my car ALL DAY and didn't do a Damn thing except inspect and then called me back before closing tell update on my car when they were suppose to install rear brakes pads and still ripped me off for $80 for inspection fee. Called to another mechanic and they do free inspection and was way less in price then this place and service at the other place was much better and did a great job. Not recommend west auto service of El cajon. NO
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October 2023 by Sid Campbell
I called this place to get a price and I was told that they would call me back with a price, I gave him my number, he read it back and it was right, I never got a call back. I was stressed out because I needed my car and never heard back from them. And I was waiting, at least I found out what kind of company it was before money was involved. We all have been there and I feel lucky not to hire West El Cajon automotive.
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October 2023 by Tom Barton
Excellent auto repair shop. Highly recommend!Only complaint is the $150. they charge as a diagnostic fee that does not go towards the cost of the repair.Service: Transmission
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October 2023 by Rochelle Hayden
Lance & Bryan were great. They worked diligantly with me and the insurance to make sure I paid as little out of pocket as possible. They kept me posted throughout the whole process.Service: Electrical repair
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September 2023 by Steven S.
Great customer service! My vehicle was taken and inspected throughly. Unlike most mechanics I was provided with a invoice with listed parts and price, the cost of labor was completely acceptable. Before allowing them to service my vehicle I was offered a ride home which no mechanic has ever done for me. Definitely recommend them!
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September 2023 by Kelly Von Willer
I needed my front and rear brakes pads replaced. After inspection I was quoted over $800. I new what I needed done. They did what I requested for $350. Not sure if it was because I was a woman but really $800. BUT, they were polite, timely and thorough. But they should wash their hands before getting in vehicle I had grease marks on drivers inside door panel.Service: Brakes
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September 2023 by EVA CASILLAS
Customer service is just great ! And the work that the mechanics did to my car is excellent.Thank you.Services: Air & cabin filter replacement
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August 2023 by Stan W.
I have a 2005 Toyota matrix XR they needed a lot of work! West automotive group did a awesome job on my car. Fixed all the oil leaks, brakes, timing, chain kit, water, pump, cooling system, etc. etc. I will be coming back for future service.
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August 2023 by SBC SBC
West Automotive Group replaced my blown Toyota transmission, spotted broken steering, cleared pests, a great job. Transmissions are costly but cheaper than buying a car and under warranty. Lance and the guys very helpful.
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August 2023 by Rebekah Laplante
Amazing experience. This place came highly recommend and Lance and his team did not disappoint!! They gave a comprehensive diagnosis and were transparent about what my car needed/what I could do myself to save money. I took a few days to make a decision and they still finished my car by the original estimated date! Financing was a breeze and it was wonderful that they could transport me to and from the shop. (Saves an expensive ride share!) Will absolutely come here again and am recommending West to my friends.Services: Auto engine diagnostic
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June 2023 by Robert Valentine
I received an headlight adjustment which was initially quoted a cost of $156.00 which I thought this was fair. However, once the mechanic started the adjustment, the service manager said he had to charge an extra service charge to take off the corner light assembly that added an additional $124.00 which I thought was unfair and excessive.
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May 2023 by Ed Schlesinger
They did a great job fixing my truck they kept me up to date on there findings and the repair cost to fix it I got my truck back and it runs like new again I recommend this place to anyone looking for an honest place to get your car fixed and they give a good warranty that lets you know they stand behind there work .Service: General repairs & maintenance
