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January 2024 by Erica Montoya
We were turned away and told to make an appointment online for another day after waiting 30 minutes in line.
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January 2024 by L F
People are very nice but on average your wait time to a teller is 15 minutes or more inside the bank. And that’s at 10:00 am, 1:30 pm or any other time I’ve tried on a Weekday. They need to staff it more.
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February 2023 by Linda D.
The worst bank you could ever work with. All the workers sit around don't want to help you.
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February 2023 by Donkeyengine
I rarely go to this Well Fargo branch bank and 90% of my banking is through the ATM. But this morning at 10am I went into this branch and there was only one other customer, so no lines . What a great experience. So I must have gotten lucky according to all the poor reviews.
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February 2023 by Castle D
It’s one thing “ I can’t help you, I’m sorry.” It’s a whole other “ I can’t help you, and there is nothing you can do about it.” 28 years with Wellsfargo…I felt like their employee quality/customer service has gone down tremendously in the branches and I don’t even visit that often.
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January 2023 by Cas
It’s one thing “ I can’t help you, I’m sorry.” It’s a whole other “ I can’t help you, and there is nothing you can do about it.” 28 years with Wellsfargo…I felt like their employee quality/customer service has gone down tremendously in the branches and I don’t even visit that often.
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December 2022 by Rachelle H.
Complete garbage. I went in to withdraw from my joint account and received my funds and then I started to inquire about a different account, and without even listening to what I said, the brunette with the short hair says no we don't do that well, if you just listen to my question before you interrupting, you would understand and see if you do or do not do it or able to help me with the transaction. immediately I start to ask her questions on when the due date is and if I can pay the bill and she gave me the information in a heartbeat, please hire staff that have excellent customer service and stop hiring these d*** inexperienced people.
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December 2022 by Mary S.
I have been a customer at Wells Fargo since 1986. I have 6 accounts. One of the accounts is for my disabled son. I am the custodial payee for his SSI monthly deposits. I have been transferring weekly amounts to my son's individual Wells Fargo account.. since 2004...18 years no problem. In October 2022 without any notice to me Zelle took over all transfers. What a MESS. I spent 3 months, more hours than I can count with more than 6 WF reps. No one knew how to make transfers from one WF account to another WF account. I went all the way up to the chain. One had me WIRE the money assured me no charges to my account..wrong. Both accounts charged $30. Another rep had me set up BILL PAY. They took out the money from my account and it went to cyber heaven. They didn't put it in any account....more hours on phone. I have been transferred from one dept to another. The "specialist" in the I. T. dept was so rude and said he didn't know what to do. He transfered me to Fraud Dept just to get rid of me. I tried numerous times to call and set up in-person appointment. Line was busy or no pick up. If you go into the bank which is now like a ghost town, they said they were "booked" for the day. For 3 months I have been put through unnecessary aggravation and stress. The employees don't care and haven't been trained to know much of any thing any more. I have now opened up new accounts with USAA Banking. They have been WONDERFUL...everything has gone so smooth. I will now be closing one account at at time with WF. ZELLE has lost MANY accounts for WF.
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November 2022 by Mike Petschek
A bit slow but I like the inside ATMs that you can get $5000 from
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November 2022 by dariana sandoval
They never answer the phone, when you walk in they see you but won’t greet you and even if the person who does notary is available they won’t help you. Bad customer service.
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October 2022 by Frank J.
after several attempts to meet with one of the bankers unsuccessfully, And after I spoke with the young manager, the overall impression they gave is simply we don't need you, and when I inquired about closing my account, they assured me that they can take care of that in no time, That's after nearly 12 years of banking with themAnd having my investment with them.disappointed customer.
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October 2022 by Jamie Deering
I have experienced the same today as the recent reviews. Three staff were helping one man at the window with over 10 people waiting in line for over 20 minutes. This branch is either badly managed, poorly trained or understaffed. Not sure which but whomever is answering all these poor reviews should make sure the manager is aware and that something should really be changed for improvement. You can do it, this branch has been around for a long time and the community would like it to be a good service point.
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October 2022 by ROSE S.
Horrible service. No one cares that they never answer their phones to get information about when their foreign exchange teller will be there. I spoke with the branch manager and just got a blank stare. Had to wait in line for 30 minutes just to find this out that I had to return , even when I asked an employee if I could get my transaction completed; they are not well-informed. I am going to submit a formal complaint with the Federal Reserve.
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September 2022 by Jenise C.
I walked into the branch to see that there weren't any bankers available as my transaction required to meet with a banker so I got in the teller line until I saw a banker come out. Turns out there were two women in an office chit chatting the whole time meanwhile there was a long line for the ONE teller. Of course the banker approaches a man that had just walked in asking how she could help him versus asking those in the teller line in the order they came in if she could help as she was locked in an office chitchatting the whole time. If you have all the time in the world to come into a branch and spend an obnoxiously long time to be assisted, then this is the place to come.
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September 2022 by Sameer Kana
Always disappointing. I came Friday 9/2 to withdraw my SSI money from the indoor ATM, there were no 100s bills. After checking online, I came Satu.9/3 they were closed. Online they should be open 9:00-12:00 on Saturdays. You must close permanently.