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December 2023 by Manny S.
I had been taking my car to John's Automotive in Allied Gardens since 2007 and have always been pleased with the service and staff. Living in El Cajon, I was excited to find out that John's Automotive opened a new El Cajon branch, on Airport Drive. Shortly after it opened, I had need of their service, and have been happily using them to repair my 2001 vehicle ever since.As with the Allied Gardens location, the El Cajon facility does excellent work and has a wonderful staff. Mathieu is outstanding, and always listens carefully to customer issues and stands by the mechanics' work - which is excellent. If an issue arises from a repair, Mathieu does not hesitate to take responsibility, and ensures that the problem is properly corrected. For me, the willingness to acknowledge errors and correct them is just as important as anything else. We all make mistakes; but, it is the willingness to acknowledge and correct an error that distinguishes a superior business from lesser ones.John's Automotive does offer shuttle service. Patrick, who also does other work in the office, drives customers to and from their home or office. He is friendly, courteous, and a real asset to the office.I enthusiastically support John's Automotive in El Cajon, and highly recommend them.
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November 2023 by Cameron
Great crew, awesome shop. Quality work, they send you an email with a detailed invoice and photos so there's %100 transparency. Will be referring friends and family
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November 2023 by Marrissa Lawrence
Bryan, Patrick, and another gentleman I didn’t get the name of, were phenomenal. They gave my kid a toy and a snack before helping me, which made it much easier to talk to them. They were extremely patient and kind with all my questions and bad news about my car. Would 100% go again for any of my car needs!
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November 2023 by Angelina Vega
Love this place! All of the staff is super nice and welcoming. I’ve had a few cars worked on my John’s Automotive. Pricing is fair and communication is elite. Thanks to the team at John’s Automotive!!
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November 2023 by milhun00
Fantastic customer service and auto work! Scheduling an appointment was easy. They were ready when I arrived and their work time and estimated costs were spot on. Nice job to all!Service: Transmission
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October 2023 by Mai Tai44
John’s Automotive in El Cajon is staffed by friendly, professional people. They understand most of us know little about our vehicles, so they explain everything in east-to-understand terms. In addition, there is complete transparency from t beginning to end.If you don’t want to feel intimidated or lost when it comes to dealing with auto repair, choose John’s and you won’t be disappointed.Services: General repairs & maintenance
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October 2023 by Rubin Pearlman
I’m so pleased with this shop. I took my vehicle to my normal mechanic (Aero Auto on Navajo and Lake Murray) and did not agree with their assessment. My father in law advised me to check out John’s and boy was I impressed. Mathieu helped me out and he made a stressful situation turn into a breeze. By taking my car here they saved me over $2,500 in repairs that the other shop thought I needed… needless to say I found my forever shop. Office was nice and air conditioned, snacks and drinks available while you wait, lovely conversations with staff members. I didn’t even have an appointment and they took care of me as if I was family. Please don’t go anywhere else except John’s Automotive or you will be sorry.
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October 2023 by jamesinSD619
I found out about this place by looking in the Santee Facebook page and I'm glad I found this place. I went in for brake issues and after they inspected my brakes they determined I was good. Most mechanic shops would take you to the cleaners but they were honest and said that I was good and didn't need to change them. I went ahead and changed them anyways. Everyone in there were super friendly and welcoming. They definitely earned my future business. I know this is a long review but its hard to find a decent mechanic shop that won't nickel and dime you. If you need help with your vehicle call John Automotive and ask for Mathieu he will definitely take care of you.
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September 2023 by David Addington
Very good experience from start to finish. Mathieu explained everything and kept me updated regularly. Very happy!Service: Engine repair
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August 2023 by Melea Vickers
Rick and Matthieu were both super helpful and efficient. I expected my car to be there most of the day, but they were done way before I expected. They didn’t try to recommend things that I didn’t need like some other places do. Fast and honest service just like the other Johns Automotive locations. I would definitely recommend them to a friend!
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August 2023 by Dory S
I've been going to John's for about 8 years now and I'm always happy with the work these guys do :) I'm always treated with respect and kindness and I truly trust these guys with my car. I'm so glad they finally have an El Cajon location!! Way to go y'all!
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July 2023 by Justin Snyder
Mathieu and Hector were outstanding. Thank you for taking care of me and continuing to keep my relic running. Having the peace of mind knowing you are working with honest, trustworthy people speaks volumes. If you are new to the area or just looking for a new mechanic, come to John's.Services: Tires
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July 2023 by Michael Ellison
Fantastic customer service. They were able to fit us in their busy schedule. The repairs were clearly explained. We will DEFINITELY use them to service our vehicle again and again. Very happy with them.Service: General repairs & maintenance
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July 2023 by Justin S.
Mathieu and Hector were outstanding. Thank you for taking care of me and continuing to keep my relic running. Having the peace of mind knowing you are working with honest, trustworthy people speaks volumes. If you are new to the area or just looking for a new mechanic, come to John's.
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July 2023 by Julian Garcia
This is my first time at this location. Brian and his staff and his staff are professional, friendly, courteous and do excellent work. I would recommend John's Automotive.Service: General repairs & maintenance
