The United States Postal Service (USPS) is the only organization that regularly delivers mail and packages to over 157 million addresses across the United States and its territories. With over 30,000 retail locations, USPS is committed to providing secure, reliable, and affordable delivery services while constantly innovating to improve customer experiences. This particular USPS location at 401 W Lexington Ave is praised for its efficient, helpful, and knowledgeable staff. Employees like Jimi, Erik, Luis, Celia, Leonard, and William are consistently described as professional, courteous, and dedicated to assisting customers. The passport services in particular are highlighted, with one customer expressing utmost appreciation for Celia's exceptional service, attention to detail, and seamless guidance through the application process. Though some reviewers have criticized the staff, it's noted that USPS employees are federal government workers belonging to unions, so their employment status cannot be easily changed. Overall, customers express gratitude for the kind and professional service they receive, whether interacting with the clerks in-person or the helpful USPS representatives on the phone.
Wait times can vary widely at this location. Plan ahead if possible to avoid waiting for long periods of time.
September 2025
Post boxes, stamp machine, mail and passport service. Lines can be long if cashiers closed.
September 2025
Gerald was such a great help has the honest and sympathy customer service it really does show . Made my wait time in line such a great and quick experience. Thank you Gerald God bless you
