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January 2024 by Joe Wagner (Joe Wagner)
I like the technicians at this location a lot more than the ones at Rancho. They were attentive and focused on the job at hand, but not too serious. It is too bad El Cajon has fallen to pieces or I'd recommend this location to everyone. You have to navigate through the walking dead to get in...I wish I had caught the name of the guy at the register because he really did me a solid with a great recommendation for a tire place after pointing out my front tires were just about done.Super fast in and out. Don't waste your time at other places it's worth the small premium.
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December 2023 by J D
Very polite but very unprofessional. This coming from someone who usually bits the bullet and always tips even when the service is not so great but this time around I really wished that I hadn't. I originally went here to get my fluids topped off,nothing more, nothing less but after some good salesmanship I left the shop with a brand new car battery, brake lights, radiator flush, oil change, and supposedly full air in my tires. Total cost rounded up to almost $600 after a generous tip and for a blue collar guy like me that kind of money adds up.I don't recall if it was the 2nd or 3rd day since my visit but within a few days time my engine started acting weird and smelling odd. I popped open the hood to unveil the radiator cap loose and a good chunk of the fluids missing. I panicked and even tried called their location. Apparently, I had to wait two days from the time that I noticed the mishap to speak with an acting manager because their actual manager was on Vacation or whatever excuse they made up at the time but luckily I was finally able to speak to their acting back up who was actually one of the guys who serviced my vehicle. I asked him is their some type of refund or recheck services with cases like mines and he politely says no but they could gladly top off my radiator fluid again for only $5-10 dollars. At this point I planned to write a review but I had put it on hold for a while because I didn't want to appear petty. Fast forward a few months later. My brake lights no longer work, of course the ones that they that they installed but even worse I went to get a full tune up and a radiator flush and this mechanic found oil, yes motor oil in my radiator, as if the guys at this Valvoline location in El Cajon on 2nd Street accidentally started to put oil in the wrong tank and after realizing too late tried to water the oil down with actual radiator fluid. Thank goodness my car started overheating when it did and I had the wherewithal to get it checked and I found a good, honest mechanic that fixed the issue. I have video footage of the flush in action and I am highly disappointed and disturbed by these revelations. It is for these reasons that I would never ever,ever recommend this business to any paying customers. Beware, thanks for the poor services and thanks for making waste valuable time writing a review like this
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December 2023 by Evaristo Ordonez
Worker’s were not being efficient with their time and the clients time that were in line behind me. Definitely not coming back to this location.
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December 2023 by Bing F.A
I have to share this experienced I had with this business. We’d took our car at the dealership Saturday for oil changed. So the next day we went out for shopping and while driving my husband noticed that the car was making a weird noise which we haven’t heard since we bought the car in 2022. All of a sudden the illuminated screen monitor showed that oil pressure low. So we were surprised cos we just brought that car to the dealership for oil changed. So while driving back the screen kept showing oil low pressure and my husband felt the car moved sluggish. Even he stepped on the gas for speed the car moved slow. So this was the time that we decided to go to the nearest valvoline since it was Sunday and the dealership service was closed. So we arrived at the valvoline we told them what happened and they immediately found out there’s no oil at all. And when they checked the oil underneath the car it all leaked out and the bolt came out. The bolt was unscrew. These people are professional and have care for their customers. Thank you for the incredible service you provided!!!!! This business is so blessed to have those people who are so kind and dedicated to their work. GOD bless!
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December 2023 by Sadeer Sawasa
Very satisfied, staff members are very friendly and helpful. I got my oil change in less than 15 minutes ?
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November 2023 by Rebecca Dodd
I had such a great experience! From getting a thorough inspection of my car to getting helpful advice on where my oil leak was coming from. Thank you so much Trevor and Donovan for taking care of my car and giving me the peace of mind that I will be traveling safely to my new duty station!
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November 2023 by James Boggs
All this staff here at Valvoline are professional courteous and knowledgeable I will be going there on my next oil change..
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September 2023 by rebecca kim
The technicians here provided an excellent customer service experience for me. They are professional, polite, thorough and efficient. This is my go to place for oil changes for the Roadtrek.
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September 2023 by chris silva
Hire more staff. 2 hour wait on an “instant” oil change was mental. Shoutout Tyler tho, only one there doing both lanes..
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August 2023 by Ceceilia Castro
Overall great service. only downside is they were really backed up and the wait time was a little longer than normal. However they only had 2 bays working.Services: Battery
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August 2023 by Kenneth Lorentzen
Everyone is super nice. You don't even have to get out of your car!
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August 2023 by Sabrina M.
The service was beyond great! There was a small issue which they took time to explain and express apologize even though it wasn't necessary they did a great job let me know what was needed without pressure to buy! I'll be using this location now! Thank you guys! Nera was awesome!
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June 2023 by mia hernandez
The worst service ever! I was there first client yesterday morning and I asked the guy that was assisting with my oil change if he can please check the reason my check engine light was on and mind you I only use this place and location because my husband goes here. I know they do check engine lights bc the girl did it last time for me. He gave me attitude and said we don’t check that here I said you do and he said we aren’t supposed to. And then I asked if I had oil leaks and where and gave me attitude as well. Just so uncomfortable won’t go againService: Transmission
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June 2023 by Holly Mcmuldroch
Employees were more ingaged in their own conversations rather then providing customer service. No sign posted outside to say please wait for direction before enter the garage and employees were complaining. Didnt get informed of any added fluids had to ask and didnt get informed about filters or tire pressure at all, just the basics that i have had at other valvoline shops. They did the service but highly unlikely ill be going back to this location.
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June 2023 by Gene Thompson
I can't say enough about all the staff I meet. They are ALL fantastic. "You can't tamper with Perfection." My Valvoline for life? Gene Thompson the former Marine said all this????
