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January 2024 by Dav!d Berg
The staff here are excellent. But of course they are under pressure from corporate overlords to upsell every customer every time. The access and location of the service bays makes it difficult for a large vehicle with long turning radius. Vehicles must perform sharp 90 degree turns to enter and exit the facility.
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December 2023 by Jon W
Usually went to the dealer or Walmart for my oil changes. Both places I had to wait one to two hours. I have been here twice And both times I’m out in less than 15 minutes. The oil change is nearly the same with the coupon, but in my opinion, having to wait somewhere for two hours is not worth saving a few bucks. Staff was professional . Facility was clean. Best part is I get to wait in my car while they do the job not some grimy old waiting room.
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November 2023 by Sylvia G.
I had my 2023 Acura oil change for the first time since I purchased the car. They did not tighten the screws on the scrape plate and it fell off. When I returned for them to fix it they tried fixing it. But it came off a second time. They refused to repair it and take responsibility for their mistakes. I submitted a claim to their insurance and the claim manager said they would pay for their mistake. I took the car to the dealership. They had to order the part. Eventually the part came in after a week they repaired it. I told the claim manager. He told me to send him the receipt for reimbursement. I emailed him the receipts and haven't gotten anything. It's been two weeks. They are so unprofessional! No stars!!
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October 2023 by Marxsen J.
professional, honest and fast. nice staff focused on the work, amazing these days. getting both of my families vehicles done there
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September 2023 by Shari D.
The service was quick and thorough. Also, the price was great. Staff was friendly and knowledgeable.
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September 2023 by Madison L.
Quick and nice. Didn't try to upcharge me on anything. What more could you want from an oil change?
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September 2023 by Bella P.
I took my car to get an oil change Shortly after my service lights came on So I stoped at auto zone and they read my car and they told me the airs are saying I need NEW spark plus and coils because they are reading to hot I then had to find a machine to fix my car, which took a while because my car is European. when I had found one the machine said my car was over filled with oils and oil spilled on my engine in my spark plugs and coils which was causing my miss fires to my engine. This has cost me significantly financial strain since I am having to pay the cost of parts and labor to have my car repaired now at fault of valvoline
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August 2023 by Madyson G.
Love these employees super helpful and Thorough . Answered Andy questions I thought I'd have before I even asked them
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June 2023 by Geri Aina
Great fast service! Friendly. Little over priced oil change but check online for discount coupons. Paid about $85 for synthetic blend after coupon.
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June 2023 by Steve Valdez
2nd time visiting, screaming match and yelling when i come in. i wonder what happen it was behind a closed door lots of cussing.
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May 2023 by Courtney O.
Such a nice group of people. They're fast, clean, respectful and reasonably priced. I was able to use a Groupon there as well.
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May 2023 by Joe Wagner (Joe Wagner)
I have come here for years to get oil changes and tire rotations. If there's no wait, it's fast and worth the small premium over some places where you have to leave your car and it takes hours.I'm usually in and out in under 20 minutes.That said, I wish they'd just have a single tech doing the work. My air box latches broke from multiple people popping them on and off checking the air filter... Even after I told the person checking me in I have a permanent K&N filter. It was a pain to get that part replaced...Anyway, good service but a little disorganized and over processtized.
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May 2023 by Let’s Get It
My husband and I was on our way from Sycuan and our oil light came on and thankfully Valvoline was right there…I had the pleasure of speaking with Deonte, he was very caring towards us and professional. I would definitely recommend Deonte and his Crew…Deonte showed great leadership. I literally watched him help the other guys with their customers and came back to me and finished addressing my concerns without forgetting a thing. To me Deonte sets the bar for customer service. We live in Mission Valley, but I will only go to the Rancho location because of Deonte….Thank you Deonte if you read this!!!Services: Battery
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April 2023 by Shelly M.
Mark and his crew took great care of us today! He thoroughly checked our vehicle, made excellent recommendations and got us out of there safely and quickly! All of our vehicles come here for excellent service!Thank you Mark!
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April 2023 by Ash Thompson
My husband and I was on our way from Sycuan and our oil light came on and thankfully Valvoline was right there…I had the pleasure of speaking with Deonte, he was very caring towards us and professional. I would definitely recommend Deonte and his Crew…Deonte showed great leadership. I literally watched him help the other guys with their customers and came back to me and finished addressing my concerns without forgetting a thing. To me Deonte sets the bar for customer service. We live in Mission Valley, but I will only go to the Rancho location because of Deonte….Thank you Deonte if you read this!!!Services: Battery
