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March 2024 by Helen D.
The worst location service The worse customer service at all Long waiting for cern if you have an appointment Rude and unprofessional stuff
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February 2024 by A M
Was not expecting much because of the bad reviews but I had a very positive experience. I arrived early, check in was quick and easy, and the facilities seemed new or renovated. I was seen at exactly my appointment time. Fey was super nice and gentle, did not feel anything and she was able to find the vein with ease. She was professional and friendly.
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February 2024 by Richard Kreisler
No problem booking my appointment
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February 2024 by Wessam Al shajar
These a dirtiest people to deal with is this clinic. They have no experience in customer service. I hope this clinic will be closed by the San Diego Health Department or go to them to open an investigation into this.
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February 2024 by Thaimae L.
This facility got a major upgrade/renovation recently. It's kind of futuristic/robotic feeling in there now but it's very clean. I come here a few times a year and always see Fay. She is the best. I have difficult veins to find and would always be afraid to get blood drawn because it took so many tries by different techs in the past. But Fay is funny and nice and efficient. These people are under a lot of stress so please remember to also be kind to them!
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January 2024 by Bianca V.
Faye was amazing at helping us! 5 stars to her she made my son feel so comfortable and explained everything to h him prior to assisting.
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January 2024 by Nancy D.
One lab technician named Faye was very rude to one customer, elderly woman with language barrier. Lab technician stared at me with her evil eyes when I tried to helped the client. Another technician apologized for her. I sensed that this is not the first time has been rude to the clients. Customer service training is a must!!!
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December 2023 by Bradley Nash
I was nervous to go after seeing all of the bad reviews, but I had a really easy and pleasant experience. I arrived early to my appointment and was seen early. The lady who took my blood was kind and her hands were steady. I was in and out of there in 10 minutes. Zero complaints.
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December 2023 by Donya S (Dee)
On top of these lab techs’ duties, they have to play everyone’s mommy, be a security guard, teach people how to read, stroke everyone’s injured egos. It’s absolutely ridiculous. These women cannot focus on their job while juggling all these other things. The one star is for the organization itself. You guys need to hire a damn security guard to help keep people in line. The lab techs, they get 5 stars. You will continue to lose good employees because the company wants to be cheap. I’ve been going here for years and it’s just sad to see how a company doesn’t care about their employees.New edit. Just went today, it’s remodeled and looks better. This gives the techs to focus on their jobs instead of babysitting patients. I was helped by Fay today, I went as a walk in and was seen right away. She was amazing and treated me well.
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November 2023 by Fawad Furmulli
I visited lab today to drop the lab test I think it was before 3:30 entered the lab to hand over but at once the lady shouted we are close it’s 3:30 look like I did big mistake to enter the lab at that time. Very bad experience of costumers service. One thing which I have noted in last two visit the lady insisted us to go to other branches instead of that branch. Then I drove to me Le Mesa branch they were very nice and cooperative,
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October 2023 by audrey A
Had an appt but it doesn't matter because there is no front desk staff to help you. It's run by a computer and you still have to wait even though you have an appt. There were about 15 people in there that had been waiting for 2 hrs. I've tried 3 times to get labs but the wait is ridiculous
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October 2023 by Devan C.
I walked in at 7:15 am on 10/17/23 without an appointment scheduled. The tech called my name minutes after. Basma was lovely, the process went really quick and smoothly.
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October 2023 by Sabrina Konja
This review is specific to Basma. She took great care in taking my blood this morning. I always have a difficult time when I have blood work done because the phlebotomist have a hard time finding my vein. Basma took care and was very efficient in getting me in w one stab and in the right place. I always dread having to get blood work but Basma made it quick and painless.I had made an appointment online about a week out. I got there a few minutes before my appointment time and checked in via the text message I received. I was called in back in less than 10 minutes.
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October 2023 by Sabrina K.
This review is specific to Basma. She took great care in taking my blood this morning. I always have a difficult time when I have blood work done because the phlebotomist have a hard time finding my vein. Basma took care and was very efficient in getting me in w one stab and in the right place. I always dread having to get blood work but Basma made it quick and painless. I had made an appointment online about a week out. I got there a few minutes before my appointment time and checked in via the text message I received. I was called in back in less than 10 minutes.
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October 2023 by Lauren L.
I liked Quest, or at least didn't mind it. Fast appointments, on schedule, with friendly customer-focused staff & trustworthy assistance w/my docs and insurance. I really didn't expect Quest Lab's new "remodel" to morph them into a corporate dystopia B Movie villain? This location's now creepy, unsupervised, mostly automated & definitely overbooked. Its now so uncomfortable how clearly little to matter to the business. Waiting room: Worse than a TSA holding room and smaller than TGIF's ladies bathroom. No airflow, people crammed in like sardines, a walkway that I'd be suspicious meets ADA compliance, a locked door and... no staff. Zero. Just walls, chairs, shoulder-to-shoulder people and two digital Quest Automated Kiosks. You will be underfoot of the delivery guy. Your knee will be in the way of the entrance door. You will be pressed shoulder-to-shoulder with the sick person next to you, exchanging glances with the girl across from you who's pressed against the twitchy guy clearly making her uncomfortable. Everyone else will be upset, stressed, and angry at Quest... which will be your only clue as to how badly the business is overbooking appointments. So you check-in at the kiosk and self-scan your ID & insurance card... unless you checked-in by phone, and a text tells you to not check in again inside, so you aren't sure how they're going to get your insurance or ID. And no way of knowing if you did any of it right. The door will briefly open as a human voice calls the next patient- but maybe you can see a face by joining other patients who had to resort to swarming the door or hollering across the room. The poor staff (there's only 2-3 techs at the entire location) are overworked, understaffed, surrounded by angry patients who are blaming Quest corporations crummy treatment on the poor technicians... techs I've gotten to appreciate and know. I really hope they can find better work- they don't deserve what Quest is doing. So 40min after my scheduled time I'm finally called out of the sardine tin- anxious I'd messed up check-in and possibly wasn't even in the queue- while my polite but harried and harassed tech tries to usher me in and quickly field the flood of questions from the angry waiting room. Thats when I finally get to talk for the first time to Quest staff, and I discover my lab work isn't in the system but I can't be allotted any time to call my doc and have it refaxed. So I was pushed back 40 mins just to be able to: have my appointment cancelled, need to reschedule myself, spend 3 minutes calling my doc & have it faxed and hope it worked this time. And now, I'm late to work with nothing to show for it. I'm dreading having to go back and queue up again as a faceless dollar sign for a company that doesn't care how insulting, demoralizing or dreadful the process is because they're clearly banking on you being forced to use them anyway. But at least I get to play the worst game of "undetermined appointment wait to find out if a fax went through" game again in two days (they're booked solid until then).
