-
December 2024 by McKenzie
PDS is one of the best most professional propane companies , very knowledgeable and respectful. I don’t believe any reviews but the positive ones , they always go above and beyond to help .
The one with the long story , you should remove what you posted everyone knows it’s your responsibility to have called right away and give your name as a new owner.
PDS has a reputation for working with its customers , a bad review damages their good name for those that don’t know better , I usually have a high respect for a veterans word.
-
November 2024 by Shelby Wright
Nothing but amazing things to say about PDS! Ashley in the office was great, answered all my questions & was so so kind! I also got to speak with Jim to schedule our delivery/ fill up. Really nice guy! They are so amazing that they got out to my home in less than 24 hours!! His son Austin came out and delivered our tank even earlier than they thought they could! I could not be more thankful. I especially love that it’s a small business we can support. Highly recommend working with PDS, you won’t be disappointed!
-
August 2024 by Carlos Rivera
I hate to be the one to give companies bad reviews but this is just way too bad to let pass. Today August 1st 2024 I get a notification on my cameras that there was someone on my driveway. I go to look and its a huge truck with a lift. I have no idea who they are or what they are doing there. I then see on my other camera that it says PDS on the side of the truck. I quickly Google search them and see they are a propane delivery company. I have a propane tank in my property which was there when I bought the house at the end of last year. I was given a number to call but since I switched all my appliances to electric I didn't really use propane at all. I was just told call this number which I checked and it was their number whenever you need this refilled. Which I was going to call during the winter time to top it off.
Well if you follow the time stamp on the videos the activity went as follows. They came into my private property as soon as they went pass the sidewalk. I had not gotten a single notice, a letter on the mail, or a sticky note on my mailbox that said contact us we want our tank back. I would have gladly scheduled for them to pick it up but it was the bad practice of how they did it that really upsets me. After coming into my driveway and parking in my gravel area they proceed to make themselves into my backyard. The backyard where my dog has access to and where I thought was strictly off limits to anyone who shows up unannounced and without my permission. Luckily the gate was closed and my dog had no access to that side of the house otherwise my dog could have gotten out or bitten someone.
After that they finally make their way to the front door to ring the doorbell where obviously no one attended since there was no one home as we did not know someone was showing up today. They could have shown up without us knowing but if we had an agreement prior to this. After no one comes to the door they then proceed to again go into my backyard through my gate and proceed to remove the tank. Note my gate is 6' tall they could not see it nor from the street nor from where they were standing in my driveway which again is private property. Thats why in one of the pictures you see the driver peeking over the fence.
Again this is all bad practice and it's not the way of doing business. I would have not denied access nor try to keep the tank that I have no use for. It's just the fact that they took it upon themselves to make their way into my backyard without letting us know anything.
Since then I have contacted the Police, they said it was trespassing and asked if I wanted to file a report. Like I mentioned I have no need to go above and beyond to ruin this company. I just want people to know with the type of people they are dealing with when contracting them or calling them for your propane needs. I believe theres way better options out there and please choose wisely who you go with. Please stay away and stay safe.
-
February 2024 by Phillip Borum
I had a few tanks to fill up. The guy came out promptly, very nice courteous. Did everything we asked very good recommendations if you need propane. These are the people To talked to
-
June 2023 by DR Renovations Inc
PLZ READ!! This company and the owner Jim scammed us with $800 dollars a month on propane supposedly because of a very large leak. I own a Construction company so I know how things work. I brought One of my licensed plumbers to trouble shoot and we never found any leak. He promised and was 100 percent sure “according to his team who came and trouble shoot” that this leak was coming from underground. He said special tools were used to determine where this leak was coming giving him The exact location and wanted me to dig out the existing line that was supposedly leaking. I decided to not spend all this crazy money in labor and material digging a huge trench so I installed a regulator and put the “leaking line” under pressure by filling it with air. We left it under pressure for a few days, only to find out that air never leaked out so I’m assuming propane magically leaks out??!! What a scam, not only did I saved hundreds of dollars by not digging a huge trench in my yard, but found out how dishonest they were! When I spoke to Jim after telling him what I had done he literally told me “well The leak must of fixed it self, this happens regularly!” Lol this should just let you know the company they are. FYI when I caught him lying he was super defensive telling me how he was doing me a favor, classic whiplash!
-
March 2023 by Hebert V.
We switched from another company and couldn't be happier. They're busy for a reason!!!
-
February 2023 by Marcy Worthington
PDS, which is a local company, has great customer service and excellent prices. We switched to them after a large company didn't deliver propane when promised, in spite of several phone calls, and left us with an empty tank during a cold spell. The large company was also more expensive and billed us incorrectly a number of times. PDS follows through with promises, checks our propane level regularly, and is easy to work with. My husband and I highly recommend them.
-
February 2023 by R Mondo
Update: I highly recommend this company, I've been a PDS customer for many years and finally had the pleasure of meeting Jim in person. He is an old school common sense, no drama man and that's how he runs his business. Other companies nickel-dime you with frivolous fees. Own your tank and stop being under other companies lease control. PDS will sell you a tank and provide full service. The țank will pay for itself in a few years and that's when you start saving mucho dinero. Thanks Jim for recently solving my problem once more.
-
January 2023 by Dale Howell
Great service??
-
January 2023 by Jason K.
PDS is great. I really like the small business customer service that they provide. Jim has been great since we bought our home a year ago. I knew nothing about being on propane service for a home. He patiently answered all of my questions. Yesterday, we discovered we ran out of gas for our home. It was after hours, but Ashley still answered the phone and was very helpful. She got us on the delivery for the next day (today). Because the pilot light went out on the water heater and two furnaces, Jim personally came to the house with the delivery and lit all three, bumped his head pretty good in the process. PDS is great and we've enjoyed our experiences and interactions every time we've needed them.
-
November 2022 by Hillary Pierson
The owners Jim and his guys are so great to work with! They went above and beyond for us last year when we purchased our tank. They made sure we didn’t go without propane and treated us like family! We highly recommend them to anyone that uses propane!!
-
September 2022 by S. R.
Always had great service with PDS and Jeff the Owner. Small company but great on Customer service. Willing to work with you. They really try hard to meet your needs especially when we forgot to check our tank and ran out of gas on a holiday weekend. They went the extra mile to help out when they didn’t have to.Truly appreciate them. Thank you for all your hard work.
-
May 2022 by matthew carlson
Super unprofessional owner. We ran out of propane. Yes our fault. But when we tried to do everything in our power to fix the problem. Pay extra fees. Pay to fill the tank fully. The owner got irrationally angry and dropped us. “The tank is too valuable for customers like you” like you? You mean a veteran family? Nice.this owner holds personal vendettas over people. Families that are just trying to keep everything together.
-
May 2022 by katie ann laramore
Very odd and poor business practices, company offers a will call services, but loathes anyone who chooses the service. Owner will wait to cancel anyone on will call, calling them bad customers. There are other companies with better customer service, ethics and who don’t power trip over propane.
-
May 2022 by Hedy M.
I never used them because they couldn't access the spot where my tank is currently located to put a new tank in. But they were super friendly, helpful and don't nickel and dime you like Amerigas does. Wish I could switch over.
