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January 2024 by William and Diane Smith
Best service and product selection here! Read a complaint from a person who drove “far” to pick something up and was told it wasn’t available so he complained loudly…here’s our advice; call first to get advised then drive to the store! Duh!! Second, if you’re waiting on a phone line for a while, HANG UP, and call back when they’re not as busy! These guys are eager to help and put customers first always! Be smart and use common sense! We feel like we’re talking to our children right now but honestly just be rational and reasonable when shopping retail.
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January 2024 by Diane S.
These guys have the best product choices and customer service in this county!! Helpful, professional, and reliable!! Will give you the time for advice and suggestions. The store is huge and easy to navigate! The parking lot is free and also large with handicap spaces up front! It's a clean well organized interior and the staff is always cleaning and restocking. Call them if you need a special part and just be patient as it's a 10,000 square foot building!! It's worth the drive here to work with these staff members. I give them 5 stars in all categories!
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December 2023 by War_Machine 870
Spent 12 minutes on hold for the associate to tell me he couldn't be bothered to check for the part I needed because it was "in the attic"
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November 2023 by danny barraza
Arrived at el cajon blvd store for oil specific oil for dodge srt cars he said they had none but that the store on Broadway in el cajon city had 10 came over here as i drove in i noticed a black dodge challenger pulling in to park in the back part of the store i continued on my way in as I'm looking for the oil I noticed there's none on the shelf so I walked up to the counter as n employee walked up to the register i proceeded to ask what i was looking for he was quick to tell me they had none told him store in el cajon blvd told me they had 10 here he said well we do but we holding them for a customer i said what he said convoy got 7 I'm like I just drove from national city to el cajon blvd now here to el cajon city now you asking me to give to convoy I said I'm good an walked out as I walked out it hit me he's the driver of the challenger great customer service fat guy with beard that drives challenger
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February 2023 by Francisco M.
This used to be my go to place. Had a few bad experiences and switched to autozone. Decided to give it a try again but... Same old bad service. Placed order on-line early in the morning the day before went to pick it up the next day late in the afternoon and they did not have it. Apparently they forgot to send someone to get the parts from their #1 store. The guy behind the counter did not even know how to look for parts in the store.
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May 2022 by Esteban Tirado
Great service had all the parts i needed.
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February 2022 by Dana B.
Today was my 1st experience with NAPA Auto Parts and from now on, will go no where else. Called 2 different NAPA stores in San Diego today after calling several other companies looking for an alternator in stock for my car and each person was helpful in finding one for me at another location to have today. It was found at El Cajon/Broadway store. I wish I could remember the sales person's name in El Cajon because he was the best! Not only did NAPA have the best service but also the best prices around town. Thank you!!
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January 2022 by Jeff M.
I bought a Winchell wiper blade from these guys last December my wiper blade was $100 for one wiper blade in about six months after that I noticed the wiper was dry rotted pill and a part wasn't even working on my windshield. I just now found my receipt which is not going to do me no good at this point since it's a year later but the bottom line is they sold me a rotten windshield wiper blade for $100. Knowing it was probably sitting on the shelf for five years because who's going to pay that much right
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January 2022 by Christian Wille
The best windshield wipers in town they work really well they're fairly inexpensive the people that help me were amazingly nice the young lady came out and put them on herself it was her first try and she's a great job very happy with the windshield wipers up out there I'm going back to buy four more pairs this week thank you
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July 2021 by Don N.
I trust the quality of their products. If they don't have the item in stock at their store they will order it for you and usually only takes a day or two.
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June 2021 by Jared Turner
Parts brand new out of the box not working. No thanks.
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June 2021 by Eduardo Alvarez
You find everything you need there
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March 2021 by Victor Mostacero
very friendly staffextremely helpfull
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October 2020 by Sarah T.
Horrible service! My husband had just visited this location to return a starter we had just purchased last Tuesday. The employee had told me it was the wrong one, and obviously I had known that because I had taken it home and it didn't fit. The employee continued to tell me that I needed another type of starter and took it into this own hands to order the starter, and when I had asked for it to be sent to the Lakeside location he told me "No, we already ordered it - if you want to do the paper work you can, I'm not sending this part to Lakeside for them to take the credit". Then proceeded to tell me "sorry bro your going to have to drive back to this location". Also, to top it off he had his mask hanging below his chin the entire time! Rude, unhelpful, and all around the worst service I've ever received at Napa. I will never go back, Thanks Ralph the worst customer service!
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September 2020 by Rodney Peters
Make sure you ask if they can locate the product you call about before driving here. You will just get apologies and not what you need. Do some inventory on your store, how about that?
