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March 2024 by J P.
I went in and dropped a pretty fair amount of money on some art supplies for a color theory course I was teaching and I bought an expensive Bristol pad and I wanted to apply my 50% discount to it. This big guy with a potbelly and tattooed arms had a real attitude from the get-go. He scanned the pad and then applied the code and then went on scanning the other items. Something didn't seem right when I looked at the total and I checked out the receipt and noticed that the 50% discount had been applied to a five dollar tube of paint and not to the $30 Bristol pad. I went in and showed him the receipt and he sighed and became even more exasperated than before and started barking out orders about coming back in and rescanning everything and jumping through all these hoops. I said yeah I'll do that for $15 savings. We came back in and he end up just refunding us the money for the pad and then we bought it back at half price but his superior and abrasive attitude, well Michael's, you need to hire better people that have some sense of consideration and some basic skills in customer service.
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February 2024 by juan palacios
Not properly staffed, but employees there are helpful
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February 2024 by ricky james
Placed a online order my order was received when i went in store they where standing around not helping saying they where getting my order so i stood around doing nothing waiting for about 30 minutess
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January 2024 by Michelle Castro
Very clean
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January 2024 by Adam Alani
I waited more than 15 minutes to get a spray paint, but no one showed up. I also went and talked to them but they still didn't show up. My first and last time going there
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January 2024 by Marie Oefinger
This Location is large has all the things I need for my crafts and home decor projects would of been 4 stars ? if when there are five or so people waiting in line they would open another register I waited right around 15 mins in line because one customer was asking a few questions about the loyalty program and the line got progressively longer 3 in front of me already and 4 in back of me like with other places customer service is no longer a prioritySad ?
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January 2024 by Sarah Story
Not the same nothing after years absent from rancho area no good sales
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January 2024 by Sharon Pham
Earning rewards for vouchers has never been easier. Michael's also always has my favorite products on sale.
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January 2024 by Sherida Bonton
My pick up order noted that my order was picked up and was no longer available. Had to go to another store for my items. Luckily customer service was able to quickly give me a refund.
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January 2024 by J Daley
The store was clean the associates were busy but very happy to help and in extremely good spirits. Ive always liked coming here around the crafty holidays this year is no different!!
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December 2023 by Jack Moreno
This place is always busy. It can be hard to find customer service too. I walked around and walked around until finally, and I found someone to help me fund some edible markers.Customer service was friendly at the counter. I do wish they had more employees on the floor helping people.
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December 2023 by Jesus Saves
Delivered to wrong address. Driver refused to take 3 calls so I could find out where delivery went and did not return any of my calls. Try to find a phone number for bad deliveries or wrong orders NO NUMBER ANYWHERE. Next day my neighbor delivered my package to me. I live at 2628 and it was delivered to 2624 and I have 2628 posted 3 times on my property. NOEXCUSES FOR SUCH SLOP
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November 2023 by Carrie G.
I have not been to a Michaels store in a couple years. I've recently gotten into adult coloring and have an interest is diamond painting. Michaels has a good assortment of products for both crafts and I enjoyed browsing through the store. The staff are very courteous and friendly and helped me with items that were on my list. Thank you.
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November 2023 by M C
The parking was a little crazy the day I went but other than that its not too busy here
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October 2023 by Andrew Nunez
Clean store great and friendly customer service.