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“This review is primarily for Elizabeth at the El Cajon store who got my warranty approved and I was finally able to replace my damaged couch after two months of getting the runaround from their extended warranty (Reguard) customer service line overseas. I called every week and got nothing except to wait and wait with zero updates. Finally decided to try to talk to someone at the store directly and Elizabeth helped me. I explained the situation, she called Reguard right then, and they told her it was approved. I could not believe it. It was only once I went into the store and did something about it that Reguard decides to approve my warranty and replace my couch. Could’ve been coincidence, but the lesson here is that Elizabeth is awesome, and avoid the extended warranty”
“We had a defective mattress from the manufacturer, and Robert made it good bye replacing the mattress. Great guy who worked with us and now we are 100% happy. Highly recommended”
“Came in this afternoon in search for a couch. Alice was super friendly. She was always on the lookout if we had any questions about the couches. Thankfully there was a 4th of July sale happening and we got the couch we wanted! I just want to say thank you to Alice for taking care of us and I can’t wait for my couch to get delivered in a couple of weeks.”
“I am a previous customer and found them in El Cajon and the service was fantastic as well as the selection of furniture. Come see Abel and he will take care of you”
“I love this location and Rhonda! She's been so helpful and always very attentive and makes our purchases go smoothly and fast. Would definitely come back to this location and refer my family. Everyone is so nice and friendly!”
“My husband and I went in looking for beds. We were greeted and shown what we were looking for, made our decision, and purchased. All quick and easy. Customer service was good!”
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“David listened to what I wanted and directed me in the right path. I found the mattress that I wanted for the price that I was looking for. I am very happy with my purchase.”