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March 2020 by Kellie Cain
Showed up early for my appt. My massage guy was 15 minutes late. Made an excuse for not doing my massage. Receptionist confirmed he was wrong but I didn't feel comfortable doing the massage. He seemed to not want to do it like he was tired or hung over. Very bad experience.
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March 2020 by Amber B.
This location is very convenient for me because I live right down the street. I haven't had an issue with any staff but was seeing a massage therapist (not going to name drop) but I saw her quite a few times and I like to go later in the day so I can just go home and relax for the rest of the evening so my last massage with said therapist was @8pm & she was nodding off (falling asleep) during our session. It was uncomfortable but after a few seconds she'd start back up again. I'd never had such a thing happen before it was kind of comical. I got through the session and booked again thinking I'll give her another try, we're all human, so I was trying to be understanding. Fast forward to the day of our next session and an hour before they call the reschedule because the therapist had to go home. I was irritated and asked whom they'd recommend for me to see, so I ended up with Danielle. I've seen her now 3/4 times and she's amazing! So long story short book with Danielle if you're looking for a massage therapist who cares and makes me feel comfortable, relaxed, and brand new at the end. I will continue to see her and hopefully follow her wherever she ends up.
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January 2020 by Mary Ellenson Tom McDermott
Professional, and very dedicated.
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December 2019 by Hannah Workman
Had a horrible experience! Getting an appointment and keeping it has been a disaster! They canceled on my first appointment and it took the 2 weeks before they could get me back in. So, I show up to my appointment 20 minutes early and they had my appointment set up at the wrong location. I rush to the other location and they tell me they are shorting my time! So, when they asked me if I wanted to reschedule instead and I said yes. They then became very rude! And tell me if I cancel there will be a 50% charge! I’m so angry! I don’t want an appointment at all anymore! I don’t ever want to go! They don’t care about there customers! I just want to cry I’m so frustrated!!!!!!
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October 2019 by Megan Price
Trying to get someone to answer the phone is a nightmare. If they do answer you may be placed on hold for 13 minutes and get disconnected. Sometimes there is no one at the desk. Gone to Facilty Just for it to be locked with no one there on multiple occasions.
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September 2019 by MarkandBrandi Mortensen
Sue, is great! Her massages are always amazing. Not too much pressure, but just the right amount
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June 2019 by Taylor N.
First time I have ever been to massage envy, I got a gift card for Mother's Day.. I don't like how they don't have a menu of services with prices on there website. I chose a massage not knowing what else to choose. Now I wish I would have gotten a facial or chemical peel. I told the girl on the phone when I booked my appt I wanted a deep tissue massage. She said she didn't recommend that for a first time client. She said she would put I wanted firm .. I reluctantly agreed. Well girl at check in was very nice, my massage therapist was nice as well. Well my massage was not firm enough I told her twice to put more pressure but I didn't happen.. wish they would have listened to me and let me schedule for a deep tissue massage.. Kind of felt like the $100 gift card was a waste, especially when I never get to do things like that ever..
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June 2019 by Bill McIlwee
Not good value for your money
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May 2019 by Tony S, Forensic Psychology
Gotta love this place! It's THE only place I truly get stress relief. That's when I can get there. Front staff amazing and my therapist is super.
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May 2019 by Tony S. M.S. Forensic Psychology, Criminal Profiler
Gotta love this place! It’s THE only place I truly get stress relief. That’s when I can get there. Front staff amazing and my therapist is super.
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May 2019 by Sheri Adams
My daughter got me a gift card for an early mother's day treat. She set up my appointments for a massage and facial. When I got there I noticed they had a special for a 3 month membership which included 3 sessions and a free facial or massage. so for the same price as my appointments I actually got 2 extra! The services I received were WONDERFUL! Thank you ME for a wonderful relaxing spa day. And another to enjoy soon!!!
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March 2019 by Karin W.
Check on which massage therapist you get. I got one that sat on a stool the whole time and mostly just used one hand at a time. Not relaxing with this approach. Also her stool squeeked very time she moved so it was very distracting. Room also was very cold.
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March 2019 by Nolan L.
My wife has a membership here and brought me along for a couples massage that she saved up from the prior month. It was great! very friendly and professional and I would recommend them to anyone
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December 2018 by Charlotte O.
Treated myself to a spa & facial day! I had Johnesha for the massage and it was soooo relaxing and she was very attentive to what areas I wanted focused on. I felt like she really paid attention to what areas I felt pain in and when I left I felt so much better. I saw Estrella for a facial after and she was extremely relaxing. My skin looked amazing when I checked in the mirror later that night! They also have a great membership option which I signed up for and I was able to get gift cards for a great deal for my sister & mom for Christmas . Can't wait to go back!
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December 2018 by Donald R.
My back was hurting me, and my Doctor could do nothing to help, except send me to a back therapist (who did nothing.) A friend told me to try Massage Envy, and.....what a HUGE difference it made after just the first time!!!! I have been back several times.....and NOBODY has been able to do for me what Massage Envy has. I became a member, but, because of health issues, got behind on everything in my life. One of the managers at the El Cajon Branch (Amanda) went out of her way to help me get everything put back in order with my account at Massage Envy!!! They have always treated me with respect, and have given me back my back! :) I look forward to going there over and over again for years to come!
