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March 2024 by Colin N.
Great experience today at Jiffy Lube and gave me 10% off for being a first responder! BILL, ANGEL, and BRANDO were all amazing people and deserve a nice raise! They are professional, well equipped, soft spoken, easy going, great value, and was extremely helpful. Thank you guys & God bless!
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March 2024 by Julie L.
Went in for an oil change, had no wait and the crew was friendly and efficient! As always, great service and I will be back.
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February 2024 by Jacob lippert
Highly recommend this location
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January 2024 by Alexander Velasquez
This very nice young man named Brandon was very nice and helpful
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January 2024 by Steven Carpenter
I brought my 1997 Ford Expedition into Jiffy Lube for a routine high mileage oil change. The technician indicated that the previous technician from another service company over tightened the oil filter canister and overtightened the main oil plug. Luckily, Jiffy Lube’s technicians were able to rectify the issue and complete the full oil change service. The Manager, Bill, informed me of the situation and assured me that they would try their best to provide me with superior service. One of the technicians, Caleb, explained the service that was completed and gave me some recommendations for the upkeep of vehicles with higher mileage. I appreciated the tips and recommendations and with a smile, I told the guys that I would see them soon with when wife’s car is in need of vehicle service's.
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January 2024 by Felipe Rodriguez
Excellent and quick service!!! Had me in and out for my vehicle inspection?
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January 2024 by Galen Thorsnes
Above and beyond what I was expecting. Just earned a repeat customer. Fast , efficient and knowledgeable staff. Professional and friendly.
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December 2023 by Celeste Silva
Fast and efficient, but most of all friendly, big thank you to Bill, he was so kind and generous to me when I was short 20$ using his personal money to help me out. Thank you! Definitely returning
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December 2023 by Randa Armbruster
This crew was awesome to work with! They provided valuable feedback, quick and professional. I will continue to do business with this Santee location and members.
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December 2023 by Aubrey L.
I have been going to this location for over 15 years. It has been my go to place and I have always trusted the employees there. This location started going downhill last year. I started noticing steps were being skipped and things were not properly checked. I had also found out that one of their employees had ruined my skid plate to the point we were unable to reattach it. I decided to speak to the supervisor on duty that day regarding my concerns and was reassured these issues have been delt with. So, I continued with the oil change. After returning home I noticed I had a oil leak. I took my car back the following Monday since I had the oil change done on a Saturday. I was advised it's just excess oil and everything was fine. I took them for their word and left. The next day there was still oil clearly dripping, so I took the car back. They took the car in. He had me start the car and did a whole check and I was told there was no leak and the supervisor advised me to go to my auto repair shop to have them check it. So the following day I took it to Firestone where they did another oil change to fix the oil leak. I took in my invoice from Firestone back to Jiffy Lube to ask for a refund since I did take it back to them to fix initially. I was advised that he had to speak with his supervisor first and he would give me a call on Monday. I did not receive a call on Monday so I called on Tuesday and was advised that I would just receive a credit for another oil change and not a refund. I advise the manager that I live paycheck to paycheck and I'm trying to buy Christmas presents for my children. The way I see it, is the credit for the oil change could have been done when I took it in a second time. They should have completed a second oil change to fix the problem. But, what makes me most upset is the fact I was told that it was not leaking and it clearly was. This has now become a "fool once shame on you, fool me twice shame on me situation." I will never return to this location that I have been receiving my oil changes for over 15 years.
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December 2023 by Meadowlark Wild
Fast and friendly staff. They were knowledgeable and had great recommendations. I will be back!
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December 2023 by Chris W.
great service with Bill and his team! I will always come back for the professional service and timely results.
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November 2023 by Julia Clark
Bill and Dominic were so kind. They went the extra mile to make my car safe to drive for my son and I. I'm a single mom and their help was needed. The deals and duscounts helped so much, especially with inflation. They still stretched out their knowledge to keep my pocket book full , plus drive the town safely. Thanks Again Bill and Dominic
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November 2023 by Jenifer Russell
I have been to this location twice and Bill is who has helped me both times. He is very helpful, and so kind. Love him! Will continue to come back to this facility, at the this location on magnolia in El Cajon.
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November 2023 by Julia C.
BILL was so helpful. He knew exactly what my car needed. I would recommend Jiffy Lube to everyone. The service was as if I were family. I was given a discount and this helped so much! I have a smile on my face, knowing that my car will last a long time. Bill and Dominic went to the extra mile to keep my family and me safe. Thank you so much!!!! You guys are so thoughtful and kind. I will tell everyone about you!