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October 2023 by Eneida P.
I just wasted 35 min shopping for vacation outfits only to be told their fitting rooms are closed! why? Dont bother shopping here, their service is joke.
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July 2023 by Ed Joyner
My wife and daughter shop here, a lot. Decent prices on most.
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March 2023 by Ahmed Alyasiri
Trash! Hanan also has horrible attitude not customer service friendly at all.
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February 2023 by K
I love this location they have a good variety! I have never had a bad experience here even when doing returns. Today I came in looking for a size change and Sarah who is an absolute gem saved the day. Not only did she help me find what I needed but she was so welcoming and kind from the first interaction. Thank you Sarah !
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September 2022 by Damien Marshall
Good clothes not just for women.
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August 2022 by Mary Z.
Went to this store to grab a swimsuit and saw that they had a promotion going on for $7 swimsuits. I got one and asked the cashier if it was $7 and she said yes. I went to check my receipt afterward and was charged $16. I went back to the store to ask what happened and a nice lady explained to us that *some* swimsuits are $7 and some are $16. I explained to her that the cashier told me they were $16. All of this WAS NOT a big deal and I just wanted clarification on what happened. The problem is how the employees handled the situation and pretended like their hands were tied, even though it was possible to exchange the item after all of the commotion they caused about the pricing of the item and then judging me (the customer) for not knowing and questioned, "why did you even buy it then?"At the end of it, I decided to keep the item because of the unnecessary drama over this little incident in miscommunication, which could have easily been resolved with a simple exchange (which, again, they proved was actually possible). I left the store with two pairs of eyes glaring at me, over this little thing.
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May 2022 by Carmen leon
Staff was not polite. Also line was really slow.
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April 2022 by AceOfZay
Amazing shirts and jackets/sweaters. Also amazing deals on them!
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February 2022 by Jamie Lim
I am not a plus-sized girl, but Forever 21’s sizes run so small, that I can only comfortably fit in their plus line. I came to this store because it was listed as having a plus section. Not only was that not true, but even size L was pretty scarce. So basically this entire store caters to size 6 and below. They should have that posted somewhere to save everyone time. But at least the store was clean. Not all Forever 21s are.
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January 2022 by Terri Bauman
Manager was unprofessional, rude and unwilling to help. Is not capable of handling her staff or multiple task while providing proper service.
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September 2021 by Mia
I bought pant from forever 21 at parkway plaza, it was on sale. The pant got ripped first worn. I took it back to them, they refused to take it back because it was on sale even after I told them I will write my bad experience on your website, the guy there said it is fine do what you want to do. Sale items even if they are poor quality you can not return them. Never go there again. Just watch out..
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August 2021 by Geraldina M
Very good quality clothes,and good price very patient and nice staff
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June 2021 by Rocky G
Was told by an employee they no longer carry plus sizes. They only go up to large as of 6/22/2021.
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June 2021 by Pandora
They've removed plus size at this store altogether. Prices going up, even though its cheap fast fashion. Hard to buy sustainable these days.
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June 2021 by Erin Aquilante
Forever 21 needs to tell their employees to stop harassing customers for choosing to not wear a mask. The CDC has stated vaccinated people do not need to wear masks indoors. Last I checked, Forever 21 is not a health organization nor does it have the authority to overrule the CDC's policies. Enough with the virtue signaling and stupidity already.
