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February 2024 by Amanda M.
they really ought to make [[ 0 stars an option ]] ( this is my first time being in el cajon ) note , i have never been to this location until yesterday !! upon entering this location immediately i felt every employee was peeking their heads over the aisle,around the aisle,and of course the ones being my shadow. cashier euridicy --- so i shop often at cvs and use the app and have the wellness plus they offer that being said anytime i can save $ and i have coupons or extra cash to use.. damn right i am going to use it! the employees that day did not like that they were so phucking sure of themselves that i was going to steal and when i went to the cashier and placed down every item i touched.... they definitely felt stupid ( manager behind me is literally slamming/throwing merchandise she was stocking and of course the cashier was worse) i did two separate transactions because i wanted to use my $10 extra bucks towards my purchase and this cashier flat out lied to me saying it isnt valid until march 16 and i said no,its able to use right away and she insisted no. they thought that $10 was all i had and when i produced more $ because she refused to allow me to use coupon.... they were very upset you guys all suck at this store maybe you should not work with public if you are as judgmental as you all are!! what really stunned me was how this cashier bold faced lied to me!!! your pathetic!
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February 2024 by Paul D.
I felt so sorry for the nice staff. The place on Fletcher is being ruined by the thieves who live in the parking lot. I saw people in the store who had no sense of intent to me, they weren't looking for what they wanted; I thought they were just looking for a chance to steal. There was only one hand basket and one push cart in the whole store. I don't know if the rest were stolen or have been removed so they won't get stolen. As I checked out a woman came in and stole some candy. She was confronted and said she could take it. The staff said the police come if called but two hours later. Can't blame them, the citizens of California have made shop-lifting not a crime. Then the stores go into a death-spiral. It was so unpleasant there I won't be back.
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February 2024 by Jake M.
Rude lady working the register. Asked to speak to a manager, and she announced to the entire store she doesn't know what I want. Extremely rude.
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February 2024 by Rayn Sam
The customer service all cashier very bad
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December 2023 by Ahmed Alkaaby
The pharmacy guys are socks they make you feel you are in the McDonald’s drive-through. The bold short guy is one of the worst people.
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November 2023 by Naomi T
Horrible I normally have a very pleasant interaction at this store. Last night I had two passive aggressive sales associate treat me like I was a thief. One stood over me or I should say behind me like she was just waiting for me to take something. Very unpleasant and uncontrollable for me. I’ve spent a great deal of money in this store. Not to mention this is the second time this has happened at this location. The first time was a while back so I thought this was over. Nope, it happened again. They need to work on this issue. If not they'll loose a great customer and customers. This behavior is Not acceptable!
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November 2023 by Michael Murray
So showed up here tonight for benadryl for my dog that had had an allergic reaction, and the employee that was at the door, a white younger male, with dark hair and glasses, refused to open the door, that was already locked at 9:50pm, when they advertise online, on the front of the physical door, and through the app, that the store doesn't physicaly close until 10pm. The employee was not only rude, but wouldn't even give his name, and instead wasted time going around the register to open the door for someone exiting the store, just to turn right back around yet again to come back to the door to tell me they were closed, and then went back to apparently the last customer in the store, to help them check out, whichleft them walking out AFTER 10PM. SO thisbranch not only has terrible customer serviced employees, but theyre rude and disrespecful as well. Wont ever return, and will be transferring out all Rx, to different pharmacy.
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September 2023 by April Scott
I wish I can give 0 star! Worse experience ever with this pharmacy!Had to switch from Walmart pharmacy to this place because of the insurance and I wish I can stay with Walmart pharmacy.Always have issued every time I have to refill my medication and of course I always have to missed the dose!People that work there seems don’t know with what their doing and helpless. I’m not sure about other CVS pharmacy but this particular one is the worse!
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September 2023 by Banger Lo Truglio
I had a terrific experience here and I feel that many of the reviews posted about this place, especially the ones that are targeting particular employees, is very rude and distasteful because these employees are working here and doing a good job but then you gave them a bad review and said they were doing a horrible job and that's not ok. The pharmacy folks were so nice and helpful, and they were talking to this old man and being very thoughtful to him about his issues, and that just melted my heart to the max. Then, the pierced lady at the front came and unlocked something for me because it was locked up. Why? Who knows. Maybe because they didn't want everyone to steal it. After my purchase, it was off to the races, thanks to a wonderful experience at CVS. I wonder what the CEO of the company thinks about this location. Is it a rising star in the CVS store community? Perhaps. But maybe not. I'd say the chances are 50/50.
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July 2023 by Wendy Hayes
The pharmacy was great! Pharmacist super nice and efficient; however, cranky pants Ana-banana at the front needs more than a few lessons in customer service. COMPLETELY rude to my mom for asking a simple question, and then totally annoyed at the register like we were interrupting her day.
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July 2023 by marissa ortiz
The pharmacy is a horrible experience every time. It's a nightmare to even get someone on the phone to check on refills. I called at 9:30am was told my meds would be ready by 4pm. I showed up at 5:00 and was told my meds were not ready. The Miserable girl behind the drive through glass said they were understaffed. Obviously they have employment And scheduling issues. I miss nudos pharmacy,so sad they decided to merged with this CVS. Overall every single interaction has been extremely poor. Once I get this last refill. I'll be so glad I'll never have to deal with this Ridiculous pharmacy. It's a headache every time. staff obviously dislike their jobs or maybe they wouldn't treat their customers like we're jerks for showing up to get our medications. Why should I be treated so rude? When all i'm coming to do is get my medications. Dang My bad. I didn't even come in with attitude until I was given Unnecessary attitude by the girl who was working the window. Don't use this pharmacy. Unless you like having some treat you Terribly for just wanting to get your medication.
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July 2023 by Amy J.
This CVS is the absolute worst when it comes to picking up medications. Whether you go in the drive through or inside it should not take 50 min to pick up a prescription that is ready for pick up! I pulled up to the drive-through and waited 25 MINTUES before anyone helped me, and by the time they helped me THEY were rude by they I mean ELAF.A. It takes two seconds to say, "HI, I will be right with you." 2 seconds! that's all it takes. I waited 25 minutes before she decided to come to the window with her nasty attitude. I'm sorry you are busy so is everyone else and everyone else gives two seconds to say I will be right there. acknowledge your customers and don't be rude! I have now switched pharmacy's so i never have to deal with horrible customer service from this terrible unorganized pharmacy. I proceeded to go inside since she decided to hang up the phone on me and make me continue waiting after i told her i was on my lunch break, ended up going inside and watched be rude to ever customer in front of me with attitude. if you work in customer service you should be nice and respectful. ELAF should be fired for her disrespect and gross attitude. How this girl has a job or anyone else in that pharmacy is beyond me.
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April 2023 by Jess D
I used to always shop here fie everything but now your employees are rude and bit friendly. Not to mention the already expensive products have continued to increase but the service has continued to decline.
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March 2023 by Ruby Helg
I always love shopping at cvs because of the coupons and savings. Tyler at the cvs on fletcher is a great associate who had a long line but handled each transaction very quickly and got all of us out of there in no time.
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March 2023 by Elizabeth Castro Reynoso
CVS IS AMAZING ALWAYS FINDS WHAT I AM LOOKING