CVS Health provides COVID-19 testing, including lab and rapid tests where available, primarily for eligible individuals in select states. Testing is open to anyone aged 10 or older, with minors under 16 needing an adult. The location has experienced high demand, which can lead to delays in lab results. Customers generally have mixed experiences at this CVS. Some praise the friendly and helpful pharmacy staff, noting especially the kindness of employees who assist with medication pickups and provide thoughtful service. One reviewer shared a positive encounter with a helpful employee who went beyond expectations, making their shopping experience smooth and pleasant. The pharmacy team is often described as kind, patient, and knowledgeable. However, there are concerns about declining customer service. Some customers feel that the staff has become less friendly and more rude over time, and they mention that prices have increased while service quality has decreased. A few reviews criticize the overall attitude of staff, suggesting that some employees may not provide the best customer experience. Despite these issues, many shoppers still appreciate the store’s savings and coupons, and some employees are recognized for their excellent service. Overall, CVS is a place where customer experiences vary, with both positive interactions and areas needing improvement.
Cashier was friendly and very helpful. Was nice since customer service doesn't seem to be what it used to be. Thank you.
July 2023
The pharmacy was great! Pharmacist super nice and efficient; however, cranky pants Ana-banana at the front needs more than a few lessons in customer service. COMPLETELY rude to my mom for asking a simple question, and then totally annoyed at the register like we were interrupting her day.
April 2023
I used to always shop here fie everything but now your employees are rude and bit friendly. Not to mention the already expensive products have continued to increase but the service has continued to decline.
