-
September 2023 by rebecca kim
I was told Tuesday when dropping off RV, they would diagnose Wednesday.Wednesday I was told they would not be able to get to it until Friday. No explanation. We’re busy.I was also treated dismissively by staff who allowed interruptions while helping me.As a female alone, I do not feel like I am being treated fairly here. But I need my RV generator fixed, so I will edit this post when service is complete.And unbelievable highly priced at almost 300 per hour.
-
August 2023 by Robert River
Told them the issue,,they listened,gave us a lift to hotel (with dogs),,next day told us what was found and how long, no worries there Just a Good crew,thanks John (general manager)
-
August 2023 by Richard Bedard
Had my parts. Friendly and professional!
-
June 2023 by John Hughes
I visited Cummins to have an RV generator repaired (recall) and I'm highly satisfied. I called for an appointment and they asked if they could send an email. At first, I was a little put off but the efficiency of answering the questions in writing became clear. Also, the response for scheduling after I submitted the email reply was immediate. I was able to get a desirable appointment time and the experience/customer service from check-in to pick-up was superb.
-
April 2023 by A E Transport LLC
The best services and excellent and professional good customer service ? ? ever had..I was helped By Jeremiah. Thank you..AE Transport LLC
-
March 2023 by Jim Baker
this store might have the best mechanics and service people around.. but i would never know as they do not answer the phone so i cant get ahold of anyone to make an appointment to have my truck recall completed.. time to find another shop to do the work.
-
February 2023 by walter bialous
Thank you for the quick assessment for repairs and pointing me in the right direction to Inland Kenworth.
-
February 2022 by Julie R.
My RV electric was partially not working and John Swanson, Cummins Manager, walked me through the Onan generator circuit breaker as well as connections to the 110 volts in my RV. He is professional, extremely knowlegable , and concerned about his product and customers. I would have any Cummins product repaired by this company. The generator is working just fine with his diagnostic expertise.
-
September 2021 by Stanley Leonard
Why do they hang up on me?
-
July 2021 by DJ Jon Krause
Always helpful - thanks!
-
March 2021 by Steve Y.
Had diesel engine serviced and a coolant leak replaced. When I got it home, wife noticed mechanic had tracked greasy footprints all the way back to the engine access on the newly-cleaned carpets. I would have thought they would take a little more care, especially considering their labor rate of $462.80/hr. Laying down some floor coverings would have saved me from having to clean the carpets again. Now I have to worry about overheating out in the middle of nowhere in case the same lack of care was taken to make the repairs. Service manager, Robert, didn't even offer to pay for the carpets to be cleaned -- instead he offered a 20% 'discount' on future work. Like I'm going to take it back to them.
-
March 2021 by Jeff L.
Had my coach for six weeks. $6,000.00. When picking it up found the insides with everything strewn around including coffee grounds and beans from some "race car" type road test driving I paid extra for. They didn't even have a vacuum or personnel to take care of it when I brought it to their attention. I think they have a real hate for motor homes with their products built in. I'll never take it to a Cummins dealer again!
-
January 2021 by Craig L.
To have a reliable Cummins shop in El Cajon has really helped keep our trucks on the road. We have never had an issue with their work.
-
October 2019 by Steve Crown
The parts guys no exactly what they're selling Cummins #1
-
July 2019 by Craig Moffett
I always get treat fair.